Director of Quality and Guest Experience
13 hours ago
About Wynn Al Marjan Island On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf. About the Position Wynn Al Marjan Island is currently seeking a Director – Quality and Guest Experience to join the resort’s Guest Relations team. The primary duties and responsibilities of this role are: Oversee the end-to-end guest feedback process, including in-stay interactions, post-stay surveys, and online reputation management. Utilize platforms such as Qualtrics, ASK, and review sites to monitor guest sentiment and identify trends. Develop and implement strategies for service recovery and proactive guest engagement to maintain Forbes 5-Star standards. Lead three Guest Relations Managers, ensuring alignment with departmental goals and operational excellence. Collaborate with Gaming and Non-Gaming departments to address feedback and enhance the overall guest experience. Prepare and present guest satisfaction reports to senior leadership, highlighting actionable insights and improvement plans. Partner with operational teams (Front Office, F&B, Spa, Housekeeping, etc.) to ensure cohesive responses to guest concerns. Drive initiatives to improve loyalty and repeat visitation through personalized engagement and follow-up. Maintain strong relationships with VIP and high-value guests, ensuring their needs are met with discretion and precision. Champion innovation in feedback management processes, leveraging analytics to optimize guest touchpoints and elevate satisfaction scores. Maintain close collaboration with Risk Management team to support guest injury claims and loss/damage of personal items. Champion Forbes Five-Star service elements across all departmental operations and guest touchpoints. About You The ideal candidate for this position will have the following experience and qualifications: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Minimum 8–10 years of experience in luxury hospitality, with at least 5 years in a leadership role. Proven track record of managing high-profile clientele and exclusive accommodations. Exceptional leadership and interpersonal skills. Strong operational and organizational capabilities. Proficiency in PMS, CRM, and Microsoft Office Suite. Fluent in English; additional languages (Arabic, Mandarin) are a plus. High level of discretion, tact, and diplomacy. Benefits About Wynn Al Marjan Island’s Benefits: We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry. #J-18808-Ljbffr
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Director of Quality and Guest Experience
13 hours ago
Ras Al-Khaimah, United Arab Emirates Wynn Al Marjan Island Full timeOverview About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22...
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Director of Luxury Guest Experience
2 minutes ago
ras al khaymah, United Arab Emirates Wynnalmarjanisland Full timeA luxury resort in the UAE is seeking a Director – Quality and Guest Experience to lead the Guest Relations team. This role involves overseeing guest feedback processes, developing strategies for service recovery, and maintaining high standards of guest satisfaction. The ideal candidate must have 8-10 years of luxury hospitality experience and strong...
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Director of Quality and Guest Experience
1 minute ago
ras al khaymah, United Arab Emirates Wynn Al Marjan Island Full timeOverview About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22...
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Director of Guest Experience – Luxury Hospitality Leader
2 minutes ago
ras al khaymah, United Arab Emirates Wynn Al Marjan Island Full timeA luxury resort is seeking a Director of Quality and Guest Experience to enhance guest satisfaction through extensive hospitality experience. The ideal candidate will possess 8-10 years in luxury hospitality, including 5 years in leadership. Key responsibilities include managing guest feedback and leading a team. We're looking for exceptional communication,...
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Director - Guest Relations
2 days ago
Ras Al Khaimah, United Arab Emirates Wynn Al Marjan Island Full timeJob Description Job Description About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530...
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Director - Guest Relations
13 hours ago
Ras Al-Khaimah, United Arab Emirates Wynn Al Marjan Island Full timeJob Description Job Description About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530...
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Director of Luxury Housekeeping
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Ras Al Khaimah, United Arab Emirates Minor International Full timeA luxury hotel chain in Ras Al Khaimah is seeking an experienced Executive Housekeeper to lead its housekeeping department. Responsibilities include overseeing staff management, implementing cleanliness procedures, and ensuring guest satisfaction. The ideal candidate will possess strong leadership skills, a proven track record in hospitality, and meticulous...
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Ras Al-Khaimah, United Arab Emirates Digby Morris Executive Search & Talent Acquisition Full timeGeneral Manager/Operations Director – Multi-Site Adventure & Experience Operations Operational General Manager – Multi-Site Adventure & Experience Operations Company: Leading Emirates Adventure, Watersports & Entertainment Operator About the Company Our client is one of the region’s fastest-growing adventure and lifestyle experience operators, running...
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Ras Al Khaimah, United Arab Emirates Digby Morris Executive Search & Talent Acquisition Full timeGeneral Manager/Operations Director – Multi-Site Adventure & Experience Operations Operational General Manager – Multi-Site Adventure & Experience Operations Company: Leading Emirates Adventure, Watersports & Entertainment Operator About the Company Our client is one of the region’s fastest-growing adventure and lifestyle experience operators, running...
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Multi-Site Adventure Ops Leader — Growth
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Ras Al-Khaimah, United Arab Emirates Digby Morris Executive Search & Talent Acquisition Full timeA leading adventure and lifestyle company is looking for an experienced Operational General Manager / Operations Director in Ras al‑Khaimah. The ideal candidate will have 10-15 years of experience in hospitality, with a strong focus on P&L management and a proven track record in scaling operations. You will lead site teams, oversee financial management,...
