Director of Quality and Guest Experience
11 hours ago
Overview About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf. About the Position : Wynn Al Marjan Island is currently seeking a Director – Quality and Guest Experience to join the resort’s Guest Relations team. Responsibilities Oversee the end-to-end guest feedback process, including in-stay interactions, post-stay surveys, and online reputation management. Utilize platforms such as Qualtrics, ASK, and review sites to monitor guest sentiment and identify trends. Develop and implement strategies for service recovery and proactive guest engagement to maintain Forbes 5-Star standards. Lead three Guest Relations Managers, ensuring alignment with departmental goals and operational excellence. Collaborate with Gaming and Non-Gaming departments to address feedback and enhance the overall guest experience. Prepare and present guest satisfaction reports to senior leadership, highlighting actionable insights and improvement plans. Partner with operational teams (Front Office, F&B, Spa, Housekeeping, etc.) to ensure cohesive responses to guest concerns. Drive initiatives to improve loyalty and repeat visitation through personalized engagement and follow-up. Maintain strong relationships with VIP and high-value guests, ensuring their needs are met with discretion and precision. Champion innovation in feedback management processes, leveraging analytics to optimize guest touchpoints and elevate satisfaction scores. Maintain close collaboration with Risk Management team to support guest injury claims and loss/damage of personal items. Champion Forbes Five-Star service elements across all departmental operations and guest touchpoints. About You Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Minimum 8–10 years of experience in luxury hospitality, with at least 5 years in a leadership role. Proven track record of managing high-profile clientele and exclusive accommodations. Exceptional leadership and interpersonal skills. Strong operational and organizational capabilities. Proficiency in PMS, CRM, and Microsoft Office Suite. Fluent in English; additional languages (Arabic, Mandarin) are a plus. High level of discretion, tact, and diplomacy. Benefits We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry. #J-18808-Ljbffr
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Director of Quality and Guest Experience
11 hours ago
Ras Al-Khaimah, United Arab Emirates Wynnalmarjanisland Full timeAbout Wynn Al Marjan Island On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants...
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Director - Guest Relations
2 days ago
Ras Al Khaimah, United Arab Emirates Wynn Al Marjan Island Full timeJob Description Job Description About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530...
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Director - Guest Relations
11 hours ago
Ras Al-Khaimah, United Arab Emirates Wynn Al Marjan Island Full timeJob Description Job Description About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530...
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Luxury Hospitality Quality
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Ras Al Khaimah, United Arab Emirates IHG Hotels & Resorts Full timeA leading global hospitality company is seeking a Quality Manager to ensure brand compliance and enhance guest experiences. The ideal candidate has 3-5 years in quality management, strong analytical skills, and a passion for hospitality. Responsibilities include monitoring brand standards, conducting audits, and providing training to staff. This is an...
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Director of Luxury Housekeeping
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Ras Al Khaimah, United Arab Emirates Minor International Full timeA luxury hotel chain in Ras Al Khaimah is seeking an experienced Executive Housekeeper to lead its housekeeping department. Responsibilities include overseeing staff management, implementing cleanliness procedures, and ensuring guest satisfaction. The ideal candidate will possess strong leadership skills, a proven track record in hospitality, and meticulous...
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Ras Al-Khaimah, United Arab Emirates Digby Morris Executive Search & Talent Acquisition Full timeGeneral Manager/Operations Director – Multi-Site Adventure & Experience Operations Operational General Manager – Multi-Site Adventure & Experience Operations Company: Leading Emirates Adventure, Watersports & Entertainment Operator About the Company Our client is one of the region’s fastest-growing adventure and lifestyle experience operators, running...
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Ras Al Khaimah, United Arab Emirates Digby Morris Executive Search & Talent Acquisition Full timeGeneral Manager/Operations Director – Multi-Site Adventure & Experience Operations Operational General Manager – Multi-Site Adventure & Experience Operations Company: Leading Emirates Adventure, Watersports & Entertainment Operator About the Company Our client is one of the region’s fastest-growing adventure and lifestyle experience operators, running...
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Multi-Site Adventure Ops Leader — Growth
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Ras Al-Khaimah, United Arab Emirates Digby Morris Executive Search & Talent Acquisition Full timeA leading adventure and lifestyle company is looking for an experienced Operational General Manager / Operations Director in Ras al‑Khaimah. The ideal candidate will have 10-15 years of experience in hospitality, with a strong focus on P&L management and a proven track record in scaling operations. You will lead site teams, oversee financial management,...
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Guest Experience Specialist
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Guest Experience Champion
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Ras Al Khaimah, United Arab Emirates Marriott Hotels Resorts Full timeA leading hospitality company in Ras Al Khaimah is seeking a Guest Experience Expert to provide a memorable and unique experience for guests. The role emphasizes delivering excellent service throughout guests’ stays, ensuring safety, and maintaining professional standards. Ideal candidates should possess a high school diploma with no prior experience...
