Learning & Development Specialist - QA

3 weeks ago


United Arab Emirates Instashop Full time
Learning & Development Specialist - QA

Quality Assurance - United Arab Emirates, AE - Full time - 828

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.

The Learning & Development Specialist – QA is responsible for designing, implementing, and evaluating training programs for the QA department to improve their skills, knowledge, and performance. Additionally, you will evaluate and monitor interactions between the QA team and the customers to identify areas of improvement and ensure the customer receives an exceptional experience.

Primary Responsibilities:

  • Design and develop training programs, modules, and materials for the department using various instructional techniques and methods.
  • Audit the quality of work by the QA Associates such as inbound/outbound calls, messages, chats, emails, etc.
  • Conduct training sessions for the team members, either in-person or through virtual platforms, and provide feedback and coaching to improve their performance.
  • Measure the effectiveness of training programs by conducting post-training assessments, analyzing feedback, and tracking performance metrics.
  • Collaborate with call centre managers and supervisors to ensure that training programs align with business goals and objectives.
  • Manage training logistics, including scheduling, tracking attendance, and ensuring that training materials and resources are available and accessible.
  • Provide ongoing support to team members, such as coaching, mentoring, and performance feedback.

Requirements:

  • A minimum of 2 years of experience within L&D, training or related field.
  • Strong interpersonal and customer service skills.
  • Excellent problem solving and conflict resolution skills.
  • Bachelor's degree in Human Resources, Education or a related discipline.
  • Strong communication skills in English, both verbal and written.
#J-18808-Ljbffr
  • QA Engineer

    6 days ago


    United Arab Emirates, Dubai UMATR Full time

    Job Description Senior QA Engineer - Dubai Our client is a fast-growing, wellness company based in Dubai, offering innovative consumer-focused products and services. They are looking to hire a SeniorQA Engineer to ensure the quality of their digital platforms. This is a great opportunity to join as the 2nd member of the QA team! As QA Engineer, you will...

  • QA QC Manager

    3 weeks ago


    United Arab Emirates Desert Group Full time

    We are looking for a QA QC Engineer/Manager to oversee quality assurance activities, including developing Inspection and Test Plans, conducting inspections, and ensuring compliance with project specifications. This role includes managing QA/QC teams, addressing non-conformances, and maintaining documentation. Additionally, it requires coordinating with...


  • United Arab Emirates RELQ TECHNOLOGIES Full time

    Job Title: QA Lead – Selenium Automation Location: Remote Job Summary: We are seeking a highly skilled QA Lead with expertise in Selenium Automation to lead our quality assurance efforts. The ideal candidate will have a strong background in test automation frameworks, CI/CD integration, and Agile methodologies. This role requires hands-on experience with...

  • QA/QC Manager

    4 weeks ago


    United Arab Emirates Uplift People Consulting Full time

    ????About Uplift Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced...

  • QA/QC Engineer

    6 days ago


    Abu Dhabi, United Arab Emirates Al Khayyat Investments (AKI) Full time

    Job Description Purpose of the Role: The QA/QC Engineer is responsible for ensuring that all construction activities meet the required quality standards and specifications. This role is critical in overseeing the quality control processes throughout the project, ensuring that all activities in civil, architectural, and structural disciplines are executed...


  • United Arab Emirates, Dubai MCG Talent Full time

    Job Description Learning Development Manager The Learning Development Manager designs, implements, and manages learning and development programs. Their role is to promote employee growth and ensure they have the skills to excel. They create impactful training initiatives to contribute to organizational success. Responsibilities 1. Design and develop...

  • QA/QC Engineer

    6 days ago


    United Arab Emirates, Dubai TASC Outsourcing Full time

    Job Description - Role - QA/QC Engineer - Location - Dubai - Salary - upto 9000 AED - Contract - 2 months - Notice period - Immediate joiner - minimum 5 years exp in UAE Key Responsibilities: - Develop and implement quality control procedures and inspection plans. - Conduct regular inspections, audits, and quality tests to ensure compliance with project...

  • QA/R&D Coordinator

    6 days ago


    Dubai - United Arab Emirates (UAE) UNIKAI Foods P.J.S.C Full time

    - Document Controlling - Assist in audit requirements - Record keeping of department expenses. - Analysis of Raw material, Packaging material & Finish goods. - Technical analysis of all Raw material, Packaging material & Finish goods. - Document control of QA & R&D Documents. - Preparing monthly QA-R&D Reports - Documentation & traceability of lab expenses -...

  • Group Learning

    3 weeks ago


    United Arab Emirates Hero Experiences Group Full time

    Job Description The Learning and Development Manager at Hero Experiences Group is responsible for designing, implementing, and overseeing comprehensive training and development programs that enhance the skills, knowledge, and performance of our employees. This role ensures that all staff are well-equipped to deliver exceptional experiences to our guests and...

  • QA/R&D Coordinator

    6 days ago


    Dubai - United Arab Emirates (UAE) UNIKAI Foods P.J.S.C Full time

    - Document Controlling- Assist in audit requirements- Record keeping of department expenses.- Analysis of Raw material, Packaging material & Finish goods.- Technical analysis of all Raw material, Packaging material & Finish goods.- Document control of QA & R&D Documents.- Preparing monthly QA-R&D Reports- Documentation & traceability of lab expenses- Test...


  • United Arab Emirates The Emirates Group Full time

    Supervise and continuously maintain the modification initial set up process for Airbus, Boeing, Engines and Components ensuring timely and effective implementation in Ultramain of all Airworthiness Directive and Service Bulletins applicable to the Emirates fleet. Supervise, maintain and continuously improve the Aircraft and Supplemental Maintenance Program...


  • United Arab Emirates TESTA Full time

    TESTA is a full-service crowdtesting provider built specifically for the iGaming industry. Our global team of quality testers helps iGaming businesses improve quality and gain valuable insights from real people on the ground. We know the unique challenges gaming companies face and are the key partners to help them deliver top gaming experiences. The Role Are...


  • United Arab Emirates Emirates Development Bank (EDB) Full time

    Job Responsibilities Develop and implement an internal communication strategy that includes media outreach and social media content creation, internal memos, newsletters, etc. Develop and manage employee engagement campaigns and take ownership of all internal communication strategies while working alongside HR for content development. Shape and lead delivery...


  • United Arab Emirates, Dubai Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU) Full time

    Job Description Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU; www.mbru.ac.ae) is part of Dubai Health, the first integrated academic health system in the UAE. Dubai Health seeks to strengthen Dubai as a global leader in health care, medical education, research, and scientific innovation, to enhance the capabilities of Dubais...


  • United Arab Emirates Minor International Full time

    The Cluster Learning Manager in a hotel is responsible for staff development and maintaining high service standards. He/she identifies training needs, designs and delivers effective programs, and manages an annual training calendar to ensure consistent implementation. Additionally, he/she oversees the onboarding process to integrate new employees and...


  • United Arab Emirates Dmar General Contracting & Development Inc. Full time

    Business Development Manager (Middle East) Type: Contract About Darkleets: Darkleets is a premier cybersecurity platform offering managed cybersecurity services to protect businesses from cyber threats and ensure data security. We are seeking... Business Development Manager (Middle East) Type: Contract About Darkleets: Darkleets is a premier...


  • United Arab Emirates Property Finder Full time

    Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...

  • UAE-Specialist

    3 weeks ago


    United Arab Emirates Apple Inc. Full time

    As a Specialist, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers' hands. You understand that the Apple Store is dedicated to delivering a customer experience that's unlike any other. It starts with you discovering customers' needs. And with the support of your store team...


  • , , united arab emirates, united arab emirates Comarch S.A Full time

    Business Development Specialist - Banking Reference number: BDM/SA/1018697 Locations: Dubai, Riyadh With a wave of digital transformation projects in the financial services industry across the Middle East region, we’re looking for a motivated, ambitious, and proactive Sales Development Specialist - Banking with a flair for building long-lasting...


  • , , united arab emirates, united arab emirates Comarch S.A Full time

    Business Development Specialist - Banking Reference number: BDM/SA/1018697 Locations: Dubai, Riyadh With a wave of digital transformation projects in the financial services industry across the Middle East region, we’re looking for a motivated, ambitious, and proactive Sales Development Specialist - Banking with a flair for building long-lasting...