Senior Customer Service Agent

3 weeks ago


Dubai, United Arab Emirates MAERSK Full time
  • Receives pre-alerts/ ASN documentsfor inbound shipments, organizes and checks the import shipmentdocuments while co-ordinating with the shipping line/agents, andinforming the warehouse operations team in a timely manner toensure the effective allocation of warehouse space. Follows up fortimely clearances, and co-ordinate with Trucking division to ensurecargo is received in warehouse as perschedule.
  • Prepare ASN in WMS, Update thedetails in WMS,
  • Receives confirmed put awaysheets from the operations, close the ASN in WMS. Share the RCR tothe customer after updating the systemaccurately.
  • Communicates with customer for anyexceptions found in documents or physical cargo receipt, report anydiscrepancies to avoid mishandling ofgoods.
  • Monitor and ensure ASN receiving and putaway is completed within agreed KPItimelines


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