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Customer Service Agent
3 months ago
Deluxe Holiday Homes is seeking a Customer Service Agent to join our Guest Relations department. As a Customer Service Agent, you will play a vital role in ensuring our guests have an exceptional experience during their stay
**Responsibilities**:
- Answer to, record, forward and address all guest inquires (complains, requests, questions);
- Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved;
- Follow up with guests to receive documents/information prior to their arrival;
- Process and improve the documents (such as crop the image, upload into the systems, etc);
- Record guests' information and documents in internal PMS and DET systems;
- Constantly coordinate with team members to have issues solved;
- Work with issue escalation and provide reports as required by management;
- Conduct any other Admin tasks as assigned by management.
**Benefits**:
- Competitive Salary Package.
- Employment visa & Medical Insurance Plan.
- Air Ticket Allowance.
- Paid leave.
- A great working environment.
- Comprehensive training and support.
- Opportunity to work with multi-cultural environment.
**Requirements**:
- Previous experience in a customer service role, preferably in the hospitality industry.
- Availability to work only on **NIGHT SHIFTS**, including weekends and public holidays if required.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and the ability to handle difficult customer situations with professionalism and empathy.
- Proficiency in using customer service software and tools.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Flexibility to adapt to changing schedules and work demands.
If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of creating unforgettable experiences for our guests.
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