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1 month ago


Dubai, Dubai, United Arab Emirates Al Mulla Group Full time

Initiating automotive services and repairsAscertaining vehicle performance problems and service requestsVerifying warranty and service contract coverageROLES & RESPONSIBILITIESEstimating the cost and time needed for a wide range of repairsWelcoming customers and discussing their needsAnswering customer inquiries, either in person or on the phoneDeveloping repair estimates by taking the cost of materials, supplies, and labor into considerationPreparing repair orders by detailing the vehicle's problems or symptomsConnecting customers to the right auto technicianTest-driving vehicles to confirm the customers' vehicle is repaired as neededMaintaining automotive records by keeping track of problems and corrective actionsQUALIFICATIONS, EXPERIENCE & SKILLSJob Specific Skills:Strong communication skills, both written and verbalStrong customer service skills in order to handle customer complaints and questions effectivelyCritical thinking, organization, time management, and problem-solving skills to perform their job successfullyKnowledge of digital technology including the ability to use the internet and the appropriate softwareAbility to interpret technical terms to the customersPatience to cope with different customers' personalitiesProficiency with industry-specific software#J-18808-Ljbffr