Waiter

3 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Anantara Hotels & Resorts Full time
Roles and responsibilities
  • Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
  • Serve and clear food and beverage items in an unobtrusive and professional manner.
  • Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures.
  • Carry trays, bus and reset tables with linen, china, glass and silver.
  • Ascertain guests' satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.
  • Follow cash and credit card procedures according to the guidelines of the accounting department.
  • Maintain a clean, neat and orderly restaurant throughout service.
  • Polish silver, refill salt, pepper and sugar, creamers, etc.
  • Ensure that work station is stocked with appropriate condiments at all times.
  • Report any guest comments regarding food and beverage to manager.
  • Conscientious handling and maintenance of operating equipment.
  • Learn and adhere to safety, sanitation and hygiene policies.
  • Maintain good working relationships with colleagues, and all other departments.
  • Maintain complete knowledge of all F&B services, outlets and hotel services/features.
  • Perform opening/closing side duties as assigned and set all tables according to standards.
  • Report to manager any kinds of deviation from set standard and procedures.
  • Ensure that all service and storage areas are kept safe and clean.
  • Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
  • Carry out light cleaning and maintenance of the outlet.
  • Assist other Food & Beverage Outlets in their operations during peak hours if needed.

Qualifications

  • Good proficiency in the English language.
  • Must be well presented and professionally groomed at all times.
  • Able to account and handle cash effectively and efficiently.
  • Good communication and customer contact skills; good problem resolution skills.
  • F&B product knowledge.
  • Team player with strong interpersonal skills and attention to detail.
Desired candidate profile

1. Customer Service Skills

  • Delivering a positive dining experience by being attentive, friendly, and professional.
  • Handling customer inquiries, special requests, and complaints effectively.

2. Communication Skills

  • Clear and polite verbal communication to interact with guests and colleagues.
  • Understanding and conveying menu items, specials, and recommendations.

3. Multitasking Ability

  • Managing multiple tables and tasks efficiently during busy periods.
  • Balancing food service, beverage orders, and check handling simultaneously.

4. Attention to Detail

  • Ensuring orders are accurate and presented according to standards.
  • Checking tables for cleanliness and readiness before and after seating guests.

5. Teamwork

  • Collaborating with kitchen staff, bartenders, and other team members.
  • Supporting teammates during peak service times.

6. Physical Stamina

  • Standing and walking for extended periods.
  • Carrying trays, plates, or drinks safely and efficiently.

7. Problem-Solving Skills

  • Addressing issues such as incorrect orders or customer complaints promptly.
  • Offering solutions to enhance the guest experience.

8. Sales Skills

  • Upselling menu items like desserts, beverages, or specials.
  • Promoting loyalty programs or events hosted by the establishment.

9. Time Management

  • Delivering orders promptly to maintain guest satisfaction.
  • Managing closing duties within specified timelines.

10. Knowledge of Food and Beverage

  • Understanding menu items, ingredients, allergens, and preparation methods.
  • Knowledge of wine pairings, cocktails, and other beverages is a plus.
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