Waiter

2 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Anantara Hotels & Resorts Full time
Roles and responsibilities
  • Must know all menu items,their garnishes, contents and preparation methods and be able torelay that information to guests in a polite and concise way ifasked.
  • Serve and clear food and beverage itemsin an unobtrusive and professionalmanner
  • Utilize the POS system to ring up sales,print checks, close checks and complete cash-outprocedures
  • Carry trays, bus and reset tableswith linen, china, glass and silver
  • Ascertainguests' satisfaction and handle any problem which mayarise, informing a manager of the problem and how it wasresolved
  • Follow cash and credit card proceduresaccording to the guidelines of the accountingdepartment
  • Maintain a clean, neat and orderlyrestaurant throughout service
  • Polish silver,refill salt, pepper and sugar, creamers,etc
  • Ensure that work station is stocked withappropriate condiments at all times
  • Report anyguest comments regarding food and beverage tomanager
  • Conscientious handling and maintenanceof operating equipment
  • Learn and adhere tosafety, sanitation and hygienepolicies
  • Maintain good working relationshipswith colleagues, and all otherdepartments
  • Maintain complete knowledge of allF&B services, outlets and hotelservices/features
  • Perform opening/closing sideduties as assigned and set all tables according tostandards
  • Report to manager any kinds ofdeviation from set standard andprocedures
  • Ensure that all service and storageareas are kept safe and clean
  • Help minimizewaste, neglect, breakages and mishandling of supplies andequipment
  • Carry out light cleaning andmaintenance of the outlet
  • Assist other Food& Beverage Outlets in their operations during peak hours ifneeded

Qualifications

  • Good proficiency in the Englishlanguage
  • Must be well presented andprofessionally groomed at all times
  • Able toaccount and handle cash effectively andefficiently
  • Good communication and customercontact skills; good problem resolutionskills
  • F&B productknowledge
  • Team player with strong interpersonalskills and attention to detail
Desired candidate profile

1. Customer ServiceSkills

  • Delivering apositive dining experience by being attentive, friendly, andprofessional.
  • Handling customer inquiries,special requests, and complaintseffectively.

2.CommunicationSkills

  • Clear and politeverbal communication to interact with guests andcolleagues.
  • Understanding and conveying menuitems, specials, andrecommendations.

3.MultitaskingAbility

  • Managingmultiple tables and tasks efficiently during busyperiods.
  • Balancing food service, beverageorders, and check handlingsimultaneously.

4.Attention toDetail

  • Ensuring ordersare accurate and presented according tostandards.
  • Checking tables for cleanliness andreadiness before and after seatingguests.

5.Teamwork

  • Collaboratingwith kitchen staff, bartenders, and other teammembers.
  • Supporting teammates during peakservice times.

6.PhysicalStamina

  • Standing andwalking for extended periods.
  • Carrying trays,plates, or drinks safely andefficiently.

7.Problem-SolvingSkills

  • Addressingissues such as incorrect orders or customer complaintspromptly.
  • Offering solutions to enhance theguest experience.

8.Sales Skills

  • Upsellingmenu items like desserts, beverages, orspecials.
  • Promoting loyalty programs or eventshosted by theestablishment.

9. TimeManagement

  • Deliveringorders promptly to maintain guestsatisfaction.
  • Managing closing duties withinspecifiedtimelines.

10.Knowledge of Food andBeverage

  • Understandingmenu items, ingredients, allergens, and preparationmethods.
  • Knowledge of wine pairings, cocktails,and other beverages is a plus.
Key Skills
Hospitality,Waiter,Waiting Tables
EmploymentType : Full-time
Department /Functional Area: Hospitality
Experience: years
Gender: Male
Vacancy: 1

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