Recruitment Agency Manager

3 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full time
About the job Recruitment Agency Manager

Job Title: Recruitment Agency Manager

Job Type: Permanent

Job Location: Abu Dhabi

About Us:

Skills Hub is a dynamic and rapidly growing Recruitment and Staffing company committed to delivering exceptional services to our clients. We believe in fostering a collaborative and innovative work environment that encourages professional growth and success.

Job Overview:
As an Agency Manager at Skills Hub, you will play a pivotal role in leading and managing our team of agents to achieve sales targets and deliver outstanding customer service. You will be responsible for developing and executing strategic plans to drive agency growth, while ensuring adherence to company policies and standards.

Key Responsibilities:

  • Recruit, train, and manage a high-performing team of agents.
  • Provide ongoing coaching, support, and performance feedback to ensure individual and team success.
  • Sales Strategy:
    • Develop and implement effective sales strategies to achieve revenue and growth targets.
    • Monitor market trends, competitor activities, and customer preferences to identify opportunities for improvement.
  • Agency Development:
    • Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
    • Conduct regular performance reviews and implement development plans for team members.
  • Client Relationship Management:
    • Build and maintain strong relationships with clients to understand their needs and provide tailored solutions.
    • Resolve escalated client issues in a timely and effective manner.
  • Compliance and Operations:
    • Ensure adherence to company policies, procedures, and regulatory requirements.
    • Collaborate with other departments to streamline operations and enhance overall efficiency.
  • Reporting and Analysis:
    • Prepare regular reports on team performance, sales metrics, and key performance indicators.
    • Analyze data to identify trends, areas for improvement, and opportunities for growth.

Qualifications:

  • Bachelors degree in HR or Business Administration.
  • Proven work experience in a leadership role within the Recruitment and Staffing industry.
  • Strong understanding of sales principles, customer service, and business development.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to thrive in a fast-paced and dynamic work environment.

Skills:

Customer Service
Recruitment Operation
Business Development Acumen

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