![Four Seasons Hotels and Resorts](https://media.trabajo.org/img/noimg.jpg)
Guest Experience Agent
3 weeks ago
- Respond to a wide variety of guestrequests by accurately assessing the guest needs and requests andthen adding personal recommendations and touches to achieve maximumcustomer satisfaction while complying with all FourSeasons’ policies.
- Supervisesday-to-day performance of team by reporting to Front OfficeManager.
- Handles all guest interactions withthe highest level of hospitality and professionalism, accommodatingspecial requests whenever possible; resolves customer complaints;assists customers in all inquiries in connection with hotelservices, hours of operations, key hotel personnel, in-houseevents, directions, etc. Responds to all guest requests in anaccurate and timely manner making recommendations based on localknowledge and hotel practices.
- Assures thatGuest Relations & Concierge Staff knows what activities areavailable in the city (theatre, sports, concerts, shows, specialexhibits, sightseeing)
- Assures that deskcollateral and information for restaurants, museums, attractions,maps, and other local attractions are updated andcurrent.
- Processes packages, faxes, messages,and mail which may be either outgoing or incoming in an accurateand timely manner.
- Complies with FourSeasons’ Work Rules and Standards of Conduct as set forthin EmPact.
- Works harmoniously andprofessionally with co-workers.
- Works closelywith Front Desk, Reservations, Guest Service Agents and ValetParking to assure smooth handling of guest arrivals and departures.Works closely with the Food & Beverage team to coordinateany reservations/requests for hotel managed restaurants, bars andlounges as well as event space.
- Stores andretrieves guest packages.
- Utilizes a variety ofsoftware programs to accurately input special arrangements theguest has made and to assure properbilling.
- Assists with responsibilities andduties in the absence of or due to heavy volume in the areas of theBellstand, Business Center, Lobby coverage &Reception
- Provides basic trouble-shootingsupport for in-room services such as Internet, TV movies, games,and Web service.
- Works closely with Bell Staff& Reception to ensure smooth guest arrival &departure experience.
- The ability to know whatactivities are available in the city, ie. theater, the arts,special exhibits, concerts, shows, sports, leisure activities,sightseeing tours, etc. and to establish close contacts with peoplein these areas to provide information, ticketing, reservations,etc. for guests.
- The ability to perform allreasonable services a guest may require, anticipate guest requestsand requirements in order to satisfy them efficiently andpromptly.
- The ability to ensure the properhandling of guest messages, mail, faxes, telexes, packages,flowers, etc.
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Guest Experience Agent
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full timeGuest Experience Agent (Front Office)The Guest Experience Agent carries out the assigned tasks to the highest professional standards and in accordance to the directives and instructions received. Establishes and develops personal guest contact, promotes feedback and is constantly proactive in anticipating guest needs and requirements. To focus on providing...
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Guest Experience Agent
3 weeks ago
Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full timeRespond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.Supervises day-to-day performance of team by reporting to Front Office Manager.Handles all guest interactions with...
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Guest Experience Agent
4 weeks ago
Abu Dhabi, United Arab Emirates Hilton Full timeGuest Experience Agent (Front Office) The Guest Experience Agent carries out the assigned tasks to the highest professional standards and in accordance to the directives and instructions received. Establishes and develops personal guest contact, promotes feedback and is constantly proactive in anticipating guest needs and requirements. To focus on providing...
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Guest Experience Executive
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Guest Relations Agent
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Abu Dhabi, United Arab Emirates Hilton Full timeA Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...
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Guest Experience Expert
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Abu Dhabi, United Arab Emirates Marriott International, Inc Full time**Job Number** 23062577 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **Start Your Journey With Us** From the very...
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Guest Service Agent
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Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Gym team, to provide services for Guests to contribute to an overall exceptional experience.A Guest Service Agent...
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Guest Experience Agent
2 months ago
Abu Dhabi, United Arab Emirates Anantara Full timeCompany Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
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Guest Experience Agent
2 months ago
Abu Dhabi, United Arab Emirates Anantara Full time**Company Description** A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
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Guest Experience Agent
4 weeks ago
Abu Dhabi, United Arab Emirates Hilton Full timeThe Guest Experience Agent carries out the assigned tasks to the highest professional standards and in accordance to the directives and instructions received. Establishes and develops personal guest contact, promotes feedback and is constantly proactive in anticipating guest needs and requirements. To focus on providing exceptional guest interactions and...
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Guest Experience Agent
2 months ago
Abu Dhabi, United Arab Emirates Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
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Guest Experience Agent
2 months ago
Abu Dhabi, United Arab Emirates Anantara Full timeCompany Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
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Guest Experience Agent
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full timeCompany DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...
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Guest Experience Agent
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full timeCompany DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...
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Guest Experience Agent
2 months ago
Abu Dhabi, United Arab Emirates Minor International Full timePrevious Guest Relations experience in a luxury service environmentWell spoken and attention to highest grooming standardsEnglish and other European languages are an advantageStrong skills in using Microsoft Office and other systems (Outlook, Word, Powerpoint, Excel, Opera PMS, Messagebox, Anantara App)Required to work independently.Able to balance work load...
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Guest Experience Manager
2 months ago
Abu Dhabi, United Arab Emirates MINOR Hotels Full timeLuxury service background essential, ideally with previous experience of handling villas and butlers - Manage a Guest Experience Team consisting of Guest Experience Agents and Butlers (ca. 10 people) - Energized personality that interacts with guests without effort - Track all kinds of guest preferences from several channels and sources and maintain the...
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Guest Experience Manager
3 weeks ago
Abu Dhabi, United Arab Emirates MINOR Hotels Full timeLuxury service background essential, ideally with previous experience of handling villas and butlers - Manage a Guest Experience Team consisting of Guest Experience Agents and Butlers (ca. 10 people) - Energized personality that interacts with guests without effort - Track all kinds of guest preferences from several channels and sources and maintain the...
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Guest Experience Manager
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels Resorts & Spas Full timeLuxury service background essential, ideally with previous experience of handling villas and butlersManage a Guest Experience Team consisting of Guest Experience Agents and Butlers (ca. 10 people)Energized personality that interacts with guests without effortTrack all kinds of guest preferences from several channels and sources and maintain the...
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Guest Experience Agent
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone...
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Guest Experience Manager
2 months ago
Abu Dhabi, United Arab Emirates Anantara Hotels Resorts & Spas Full timeLuxury service background essential, ideally with previous experience of handling villas and butlersManage a Guest Experience Team consisting of Guest Experience Agents and Butlers (ca. 10 people)Energized personality that interacts with guests without effortTrack all kinds of guest preferences from several channels and sources and maintain the...