Guest Relations Executive Russian Speaker

3 months ago


Abu Dhabi, United Arab Emirates Accor Full time
  • Provide exceptional service to theguests & maintains the overall efficiency of standardsset.
  • Respond to any questions, needs anddesires of guests, and follow up with guests to ensure theirrequests have been met to theirsatisfaction
  • Respond to guests needs andanticipate their unstated ones
  • Expect and reactpromptly to guests’ requirements andinquires
  • Actively listen and resolveguests’ complaints
  • Oversee andcoordinate all arrivals and departures of special guests(VIPs)
  • Coordinate and manage communicationbetween guests and staff
  • Promote all amenities,conveniences and programs offered

Qualifications

Yourexperience and skills include:

  • Relevant experience as GuestRelations or similar is an asset.
  • Diploma/ BSdegree in hospitality management, business administration orrelated field.
  • Proficiency inEnglish.
  • German or Russian is amust
  • Excellent problem resolution skills alongwith outstanding communication and active listeningskills.
  • Ability to work flexiblehours.
  • Highly responsible and reliable with aprofessional presentation.


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