Guest Relations Executive Russian Speaker
3 months ago
- Provide exceptional service to theguests & maintains the overall efficiency of standardsset.
- Respond to any questions, needs anddesires of guests, and follow up with guests to ensure theirrequests have been met to theirsatisfaction
- Respond to guests needs andanticipate their unstated ones
- Expect and reactpromptly to guests’ requirements andinquires
- Actively listen and resolveguests’ complaints
- Oversee andcoordinate all arrivals and departures of special guests(VIPs)
- Coordinate and manage communicationbetween guests and staff
- Promote all amenities,conveniences and programs offered
Qualifications
Yourexperience and skills include:
- Relevant experience as GuestRelations or similar is an asset.
- Diploma/ BSdegree in hospitality management, business administration orrelated field.
- Proficiency inEnglish.
- German or Russian is amust
- Excellent problem resolution skills alongwith outstanding communication and active listeningskills.
- Ability to work flexiblehours.
- Highly responsible and reliable with aprofessional presentation.
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