Front Desk Agent

3 months ago


Abu Dhabi, United Arab Emirates Accor Full time
  • Welcome guests warmlyas they arrive, addressing them with courtesy andprofessionalism.
  • Assist guests with check-inand check-out processes efficiently, ensuring accuracy in alltransactions.
  • Provide information about hotelfacilities, services, and local attractions to guests, assistingthem in making the most of their stay.
  • Handleguest inquiries and requests promptly and effectively,demonstrating exceptional problem-solvingskills.
  • Coordinate with other hotel departmentsto fulfill guest needs, such as housekeeping, room service, andconcierge services.
  • Maintain a neat andorganized front desk area, ensuring it reflects the luxury andsophistication of the hotel.
  • Utilize hotelmanagement software for guest bookings, reservations, and billingprocesses accurately.
  • Handle cash and creditcard transactions securely, following hotel policies andprocedures.
  • Respond to guest complaints orissues with empathy and professionalism, striving to resolve themto the guest's satisfaction.
  • Uphold thehotel's standards of service excellence, adhering to brandguidelines and protocols at all times.
  • Assistwith administrative tasks as needed, including filing,photocopying, and data entry.
  • Collaborate withcolleagues to create a cohesive and efficient work environment,fostering a culture of teamwork and mutualsupport.
  • Stay updated on hotel promotions,events and special offers and promote the hotel facilities, lookingfor opportunities to enhance a guest’s stay throughup-selling
  • Follow all hotel and departmentalpolicies and procedures, as well as health & safetyprotocols

Qualifications

  • Fluency in English language, anyadditional language is an advantage.
  • Previousexperience in a customer service role, preferably in thehospitality industry, is preferred.
  • Stronginterpersonal and communication skills, with the ability tointeract effectively with guests and colleagues from diversebackgrounds.
  • Exceptional organizational skillsand attention to detail, capable of multitasking in a fast-pacedenvironment.
  • Proficiency in using computers andhotel management software is desirable.
  • Apositive attitude and a passion for providing outstanding customerservice.
  • Flexibility to work various shifts,including evenings, weekends, and holidays, as required by thehotel's operations.

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