Front Desk Agent
3 months ago
- Welcome guests warmlyas they arrive, addressing them with courtesy andprofessionalism.
- Assist guests with check-inand check-out processes efficiently, ensuring accuracy in alltransactions.
- Provide information about hotelfacilities, services, and local attractions to guests, assistingthem in making the most of their stay.
- Handleguest inquiries and requests promptly and effectively,demonstrating exceptional problem-solvingskills.
- Coordinate with other hotel departmentsto fulfill guest needs, such as housekeeping, room service, andconcierge services.
- Maintain a neat andorganized front desk area, ensuring it reflects the luxury andsophistication of the hotel.
- Utilize hotelmanagement software for guest bookings, reservations, and billingprocesses accurately.
- Handle cash and creditcard transactions securely, following hotel policies andprocedures.
- Respond to guest complaints orissues with empathy and professionalism, striving to resolve themto the guest's satisfaction.
- Uphold thehotel's standards of service excellence, adhering to brandguidelines and protocols at all times.
- Assistwith administrative tasks as needed, including filing,photocopying, and data entry.
- Collaborate withcolleagues to create a cohesive and efficient work environment,fostering a culture of teamwork and mutualsupport.
- Stay updated on hotel promotions,events and special offers and promote the hotel facilities, lookingfor opportunities to enhance a guest’s stay throughup-selling
- Follow all hotel and departmentalpolicies and procedures, as well as health & safetyprotocols
Qualifications
- Fluency in English language, anyadditional language is an advantage.
- Previousexperience in a customer service role, preferably in thehospitality industry, is preferred.
- Stronginterpersonal and communication skills, with the ability tointeract effectively with guests and colleagues from diversebackgrounds.
- Exceptional organizational skillsand attention to detail, capable of multitasking in a fast-pacedenvironment.
- Proficiency in using computers andhotel management software is desirable.
- Apositive attitude and a passion for providing outstanding customerservice.
- Flexibility to work various shifts,including evenings, weekends, and holidays, as required by thehotel's operations.
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