Housekeeping Attendant

2 months ago


Ras AlKhaimah, United Arab Emirates Accor Full time
  • In charge of tidying and cleaningbedrooms, bathrooms and common areas every day, in line withapplicable hotel standards and procedures and the rules of safetyand hygiene.
  • To keep all equipment clean, tidyand well maintained as per the Housekeeping Operations Manual,including proper and secure storage.
  • Maintainsa thorough knowledge of the hotel, public areas, rest rooms andsurrounds layout.
  • To have a completeunderstanding of the different cleaning products and theiruse.
  • To report any damaged or missing items inrooms to the Housekeeping Supervisor for action and followup.
  • To keep all keys signed out in a securemanner and return them at the end of the shift to the HousekeepingOffice.
  • To hand over to the Supervisor /Asst.Manager Housekeeping all Lost and Found Items with full anddetailed information.
  • To attend to guestsrequests courteously and promptly in the course ofduty.
  • To ensure that all guests enjoy theirstay being offered the finest personalservice.
  • To escort the guests rather thanpointing out directions.
  • To respect the privacyof the guests (for example, by respecting the "Do notdisturb" sign) and the confidentiality ofinformation.
  • Takes guests’ behaviorpatterns into consideration and inform Supervisor/Asst ManagerHousekeeping.
  • To report any guest comment orcomplaint.
  • Ensures that guest documentation inthe rooms is complete and up-to-date.
  • To attenda daily line up briefing with the Housekeepingteam.
  • Sorts and counts dirty linen items beforesending to laundry
  • Sortswaste.
  • Handles hotel equipment, complimentarywelcome gifts and room linen with due care.
  • Isresponsible for cleaning and restocking the trolley everyday.
  • Keeps the trolley and store roomimpeccably tidy.
  • Ensures that the corridors arekept clean and free of obstacles
  • Applies thehotel's securityregulations

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