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Guest Relations Executive

1 month ago

Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

The Hyatt Place Experience. Hyatt Hotels havelong been known for going beyond simple accommodations to createrewarding experiences for their guests. Through dramatic design,innovative cuisine and attentive service, Hyatt approaches thehotel stay as an opportunity to inspire. Hyatt Place, a new kind ofHyatt where the style's relaxed, and the standards areanything but. Hyatt Place is designed to give guests a brand-newhotel experience. And you are the key to bringing it tolife.

As a Guest Relations Executive, you willbe ensuring the delivery of our brand promise and providingexceptional guest service at all times. Handling guest and internalcustomer inquiries and complaints with courtesy and efficiency,ensuring we resolve issues satisfactorily. You will also assist toimprove productivity and maximize profit while staying true to ourbrand promise.

You will react to customerfeedback on Medallia, Booking.com and TripAdvisor and implementnecessary changes promptly. Collaboration is Key, and therefore,you will need to work closely with the Food and Beverage departmentto ensure promotions and menu items can be offered to guest forupsell alternatives. If you have worked at other Hotels as a GuestRelations Executive or if you find this role exciting, we'dlove to hear from you

PrimaryLocation

AE-DU-Dubai

Organization

HyattPlace Dubai/Jumeirah

JobLevel

Entry LevelManager

Job

GuestServices

Worldwide/LocalCandidates

Worldwide

  • A true desire to satisfy the needs ofothers in a fast paced environment.
  • Refinedverbal communication skills.