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Digital Service Channels Assistant Manager- Bilingual

2 months ago

Abu Dhabi, United Arab Emirates Miral Destinations Full time
Job Description

Area(s) of Responsibility Key Activities

Research and Development

  • Undertake research to understand consumer information-seeking behavior.
  • Develop and test automated solutions to replace manual processes.
  • Deploy automated decision analytics to improve efficiency.
  • Conduct research on consumer and e-commerce trends.
  • Identify and integrate new age mediums for digital service channels.

Content Management

  • Manage content for omni service channel solutions.
  • Ensure consistency in communications and promotions across channels.
  • Update and maintain content regularly.

Performance Tracking and Reporting

  • Track performance and campaign results of digital service channels.
  • Create reports and keep track of solution insights.
  • Report on Guest Satisfaction, Revenue Generated and Unanswered Intents, both internally and externally.

Optimization and Continuous Improvement

  • Analyze performance of chatbots.
  • Suggest and implement plans for improvement in success and guest experience.
  • Continuously optimize digital service channels based on performance data.

Essential:

  • Undergraduate Degree
  • 1-2 years of experience in managing Social Media, Contact Center, E-Commerce, or Chatbots.
  • Project Management
  • Change Management
  • Digital and Social Platforms
  • Vendor Management
  • Proficiency in English and Arabic

Desirable:

  • Graduate Degree
  • 1-2 years of experience in Digital Marketing is Desirable
  • Product Management
  • AI/LLM Engineering