Service Owner- Digital Channels

6 months ago

Abu Dhabi, United Arab Emirates bankfab Full time

Full-time
- Sub Division: Group Technology
- Division: GCOO

**Company Description**:

- FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.**Job Purpose**:
Responsibilities include understanding of strategic business needs and plan for growth, explore and analyze the design of digital solutions and technical models suited to the growth of Digital banking in UAE and other international locations.

**Key Accountabilities**:
**Generic Accountability**
- Lead and manage a team of engineers, deliver managers and other system engineerss that deliver business and technical demands across our organisation. This role should be also able to work and handle indivially or part of a team.
- Collaborate with teams across the organization to strategize, define and communicate the technical requirements that are expected to be executed by the team.
- Ensure all buisness and technical scope are delivererd on time.
- Backbone of the whole Delivery Function and establish a team to drive common practice across serviceline, cost optimization and create economies of scale
- Works closely with the Product Owners and stakeholders to deliver the target business value
- Hire, Empower, support, guide, coach the Service line Teams to work effectively.
- Hands experience in software development and ability to do code assessment and review.
- Knowledg in cloud setup and services.
- Conduct Proof of Concept (PoC) tests to ensure vendor solutions meet the organizations requirements
- Provide support from digital channel side to the various project teams, to ensure that projects are executed within their deadlines, and integrated into company IT systems without affecting services.

**Job Context**:
**KPIs & Specific Accountability**
- Fully accountable about digital channels service lines in term of delivery plan, budget management, vendor management, quality of the delivery, risks, timeline, coordination, automation, reporting, escalation, hiring and communication with different business stackholders.
- Cost optimization and reduction
- Incidents reduction
- Developm and implement BCP and high availability plan

**Qualifications**:
**Minimum Qualification**
- Bachelor of Science in Computer Systems Engineering or equivalent degree
- Certificed in agile or scrum.
- Certified in ITIL or similar Framework
- Expert-level industry or vendors certifications are desired.

**Minimum Experience**
- 7- 10 years of experience in managing digital channels and coming from engineering and development background and hands on.
- Banking background and experience.
- Strong techncail and management skills
- Plan, organize, coordinate, assign, and monitor all aspects of a technical team, and redirect efforts as needed to meet operational and project requirements.
- Serve as technical lead, escalation point, and coordinate resources to ensure critical incident tickets are worked and resolved per SLA requirements.
- Results oriented, willing to take responsibility and accept accountability for action.
- Working knowledge of the ITIL or similar ITSM Framework
- Must have the ability to make solid business decisions in a dynamic and fast-paced environment
- Must display confidence in critical situations

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