Customer Care Representative

Found in: beBee S AE - 4 weeks ago


Dubai, United Arab Emirates Boston Scientific Corporation Full time
b' Customer Care Representative Boston Scientific\'s hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist. Remote Eligible: Hybrid Onsite Location(s): Dubai, AE
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we\xe2\x80\x99ll give you the opportunity to harness all that\xe2\x80\x99s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we\xe2\x80\x99ll help you in advancing your skills and career. Here, you\xe2\x80\x99ll be supported in progressing \xe2\x80\x93 whatever your ambitions.
Purpose Statement: Works in line with Local Sales strategies to support achievement of sales growth to plan. A front-line communicator, processing inbound and outbound orders, enquiries, complaints and information through multiple communication channels. Ensuring adequate preparation to effectively manage the customer relationship and carry out specific responsibilities for internal and external added value programs.
Key Responsibilities:
Process stock deliveries to sales representatives in region, as well as inventory transfers. Process orders through SAP. Work on priorities using multiple data sources (reports) in order to set the correct priorities on the activities at hand. Liaison with key stakeholders in a professional way (Sales and Customers) Handle and monitor the Letter of Credit process for Customers. Monitor the complete delivery processes (e.g. Distribution Center and/or carrier). Arrange special deliveries on request. Control and send out invoices. File ordering documents and related records. Handle service complaints from customers and/or sales representatives. Follow-up short term consignment stocks with customers and sales representatives Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc. Handle backorders. Act as back-up for colleagues within the Customer Care team Work with CRM systems to handle customer enquiries. All work needs to be in line with the rules and regulations as per company compliances.
Must have:
5+ years\xe2\x80\x99 experience in order processing (preferably in the medical device, or some other regulated industry), via multiple contact methods (email/phone etc.) and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc. To be able to influence internal and external stakeholders without direct authority. A skilled communicator, confident, flexible, team player, and adaptable to change Able to multi-task Working knowledge of SAP Advance MS Office Working knowledge of and experience with lean and continuous improvement projects.
Requisition ID: 559963
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most \xe2\x80\x93 united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do \xe2\x80\x93 as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn\xe2\x80\x99t just business, it\xe2\x80\x99s personal. And if you\xe2\x80\x99re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you

Job Segment: Customer Service Representative, Medical Device, SAP, ERP, Customer Service, Healthcare, Technology


  • Dubai, United Arab Emirates Revibe Full time

    We are looking for a great customer care representative, capable of talking to customers, understanding and resolving their issues. Agent should be able to comment on customer queries online and generate sales from our customer base. He / She should be fluent in Arabic and have great written Arabic proficiency. He / She should be fluent in English and have...


  • Dubai, United Arab Emirates Balsam Healthcare Development Full time

    As a Customer Care Representative, you will be the first point of contact for our customers, providing them with prompt and courteous assistance with their inquiries, concerns, and feedback. You will play a crucial role in ensuring that our customers have a positive experience with our company and its products/services. **Responsibilities**: - Providing...

  • Customer Care Representative

    Found in: Whatjobs AE C2 - 7 days ago


    dubai, United Arab Emirates Siemens Dubai Full time

    The job posting is outdated and position may be filledResponsibilities :• Contribute to improve interfaces and process in alignment with Business Manager and other stakeholders• Responsible for Mailbox, answering customer calls and other standard duties of a Customer care representative.• Responsible for Hit Rates targets• Close interaction with...


  • Dubai, United Arab Emirates United Arab Agencies Full time

    Looking for Customer Care Representative (Female) Must have at least 2-3 years’ experience in Real Estate on the same role Have good skills on Microsoft tools; MS Word, Excel, Power point Must have a strong personality and can deal with customers Good in Communication Skills Have a good knowledge in sales and leasing of residential and commercial in...

  • Customer Care Representative

    Found in: Whatjobs AE C2 - 7 days ago


    dubai, United Arab Emirates Siemens Dubai Full time

    The job posting is outdated and position may be filled Responsibilities :• Contribute to improve interfaces and process in alignment with Business Manager and other stakeholders• Responsible for Mailbox, answering customer calls and other standard duties of a Customer care representative.• Responsible for Hit Rates targets• Close interaction with...

  • Customer Care Representative

    Found in: beBee S AE - 4 weeks ago


    Dubai, United Arab Emirates BOSTON SCIENTIFIC Full time

    Purpose Statement: Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.Key Responsibilities: Process stock deliveries to sales representatives in region, as well as inventory transfers. Process orders through SAP....


  • Dubai, United Arab Emirates Medstar Healthcare LLC Full time

    **Job Description**: Criteria for the job: 1. Should have 2-3 years of relevant customer care experience. 2. Should have high school diploma or equivalent. 3. Must have an **Healthcare background.** 4. Must have excellent verbal, written and interpersonal skills. 5. Should be fluent in English, other languages is a plus. 6. Must be a Arabic speaker 7....

  • Customer Care Representative

    Found in: Whatjobs AE C2 - 7 days ago


    dubai, United Arab Emirates Rtc Employment Services Full time

    The job posting is outdated and position may be filled Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer...

  • Customer Care Representative

    Found in: Whatjobs AE C2 - 7 days ago


    dubai, United Arab Emirates Gulf Careers Full time

    The job posting is outdated and position may be filled Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools...

  • Customer Care Representative

    Found in: Whatjobs AE C2 - 7 days ago


    dubai, United Arab Emirates Sea Shore Resort Full time

    The job posting is outdated and position may be filled To welcome the customers in a courteous manner and to answer phone efficiently and to provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel. Essential Roles and Responsibilities Operational Roles and Responsibilities...

  • Customer Care Representative

    Found in: Whatjobs AE C2 - 7 days ago


    dubai, United Arab Emirates Sea Shore Resort Full time

    The job posting is outdated and position may be filledTo welcome the customers in a courteous manner and to answer phone efficiently and toprovide the necessary support in order to enhance customer comfort and satisfaction tillthey are attended to by the relevant personnel.Essential Roles and ResponsibilitiesOperational Roles and ResponsibilitiesBe part of...

  • Customer Care Representative

    Found in: Talent AE 2A C2 - 2 weeks ago


    Dubai, United Arab Emirates AL TAYER GROUP LLC Full time

    Efficient and courteous handling of telephone calls, provide necessary information /guidance to the caller and transfer the calls to the relevant personnel in the office. Ensure that cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image. Ensure that all...

  • Customer Care Representative

    Found in: Whatjobs AE C2 - 7 days ago


    dubai, United Arab Emirates AL TAYER GROUP LLC Full time

    Efficient and courteous handling of telephone calls, provide necessary information /guidance to the caller and transfer the calls to the relevant personnel in the office. Ensure that cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image. Ensure that all...

  • Customer Care Development Manager

    Found in: beBee S AE - 4 weeks ago


    Dubai, United Arab Emirates Majid Al Futtaim Full time

    Description Customer Care Development Manager Location: Dubai, AE Company: Majid Al Futtaim Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors...

  • Customer Care Development Manager

    Found in: beBee S AE - 4 weeks ago


    Dubai, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Customer Care

    Found in: Talent AE 2A C2 - 2 weeks ago


    Dubai, United Arab Emirates Noops Full time

    Company Overview:Join the NOOPS team in the vibrant business landscape of the UAE! NOOPS is a leading digital transformation company committed to helping businesses succeed in the digital age. We pride ourselves on providing innovative solutions and exceptional service to our clients. As we expand our operations in the UAE, we are seeking dedicated...

  • Customer Care

    18 hours ago


    Dubai, United Arab Emirates Royal Avenue Investments Full time

    Providing introductory information to new customers - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer a...


  • Dubai, United Arab Emirates TASC outsourcing Dubai Full time

    Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting...


  • Dubai, United Arab Emirates Interactive digits Marketing Management Full time

    Must be fluent in Hindi. - Must be ready to shift to company accommodation - Providing introductory information to new customers - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or...


  • Dubai, United Arab Emirates Najma Consultancy Full time

    **NAJMA CONSULTANCY** **01-03 years**: **Dubai**: **Competitive**: - DAY- Posted: 3 Hours ago- Job Likes: Not Available- Job Views: Not Available- Full Time**Job Descriptions**: We are looking for a customer care executive who will be responsible for providing exceptional customer care to the clients to drive business growth. They must be able to handle...