Receptionist And Secretary
Found in: beBee S AE - 4 weeks ago
- Must be detail-oriented and have ability to multi-task.
- Ability to be efficient and productive in a luxury, fast-paced environment.
- Must have enthusiasm and possess excellent customer service skills.
- Must possess basic math skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening and computer skills.
- Must be a team player.
- Must have weekend availability. Duties and Responsibilities:
- Be on time for shift and maintain consistent, regular attendance record
- Properly open and close spa each day according to Standard Operating Procedures.
- Accurately book, change and cancel spa appointments.
- Acknowledge and greet everyone who enters and leaves the spa.
- Ensure that the check-in, check-out and payment process is handled in accordance with company policy
- Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
- Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
- Familiarity with Spa Booking Softwares
- Answer the phone promptly and use the guest\xe2\x80\x99s name throughout the phone conversation; operate phone system accurately and efficiently.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
- Handle guests\xe2\x80\x99 questions and concerns promptly, professionally and courteously.
- Maintain complete confidentiality in all guest matters in accordance with company policy;
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked and well organized work area.
- Ensure adequate stock of supplies and equipment; inform management when stock is low.
- Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Ability to perform the duties of the Retail Consultant as needed.
- Assist in all areas of spa operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Experience Requirements:
- Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR Job Types: Full-time, Permanent Salary: From AED2,500.00 per month Ability to commute/relocate:
- Ajman: Reliably commute or planning to relocate before starting work (Required) Application Question(s):
- Do you know how to handle POS system?
- Do you know how to handle cash payments? Education:
- Bachelor\'s (Required) Experience:
- receptionist/secretary: 1 year (Required)
- Receptionist cum Secretary: 2 years (Required)
- Cashier: 1 year (Required) Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred) Application Deadline: 30/04/2023
- Bachelor\'s (Required) Experience:
- Ajman: Reliably commute or planning to relocate before starting work (Required) Application Question(s):
- Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR Job Types: Full-time, Permanent Salary: From AED2,500.00 per month Ability to commute/relocate:
- Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
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