Operations Manager

Found in: beBee S AE - 4 weeks ago


Dubai, United Arab Emirates McLedger Accounting Full time
Mcledger is a Accounting company that provides innovative solutions for managing business finances. Our mission is to simplify accounting and bookkeeping services for small and medium-sized businesses by offering them a comprehensive suite of financial management tools. At Mcledger, we are committed to providing exceptional customer service and enhancing the client experience through innovative solutions. Duties and Responsibilities:
1. Develop and execute strategies to maintain and expand client relationships, aiming for high client satisfaction and retention rates. 2. Lead and manage OPS teams, providing guidance, mentorship, and performance feedback to ensure the highest levels of productivity and job satisfaction. 3. Implement and refine operational processes to maximize efficiency and productivity, identifying areas for improvement and implementing necessary changes. 4. Ensure the quality and accuracy of financials and services provided to clients by conducting regular reviews and audits. 5. Define and monitor key performance indicators (KPIs) for the operations department, tracking progress and taking action to achieve departmental goals. 6. Act as a point of escalation for resolving complex client or operational issues, working collaboratively with internal teams to find effective solutions. 7. Participate in Recruiting and training, and managing operational staff, ensuring they have the necessary skills and resources to perform their roles effectively. 8. Foster a positive and productive work environment, promoting teamwork and professional development. 9. Maintain accurate records and documentation of operational activities. 10. Manage monthly and quarterly accounting closing cycles. 11. Suggest operational procedures and ensure they are followed. Technical Qualifications
Bachelor\'s degree in finance, accounting, or a related field (Master\'s degree or CPA preferred). +7 years of progressive financial experience, including supervisory roles. Strong leadership and team management skills. In-depth knowledge of financial regulations and accounting standards. Proficiency in financial software, Excel, and financial modeling. Excellent communication and strategic planning abilities. Job Type: Full-time Application Question(s): How many years of experiences do you have managing accounting departments? Do you have experience in an accounting firm (We\'ll check your CV) What\'s your current salary? What\'s your expected salary? What\'s your Notice Period? Application Deadline: 07/10/2023
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