Operations Manager

2 weeks ago

Dubai, United Arab Emirates AWJ Investments Full time

We are hiring an Operations manager for our Shisha lounge in JBR.

**Job Purpose**:
Operations Manager is in-charge of providing inspired leadership for the operation, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures and also analyse and improve organizational processes, and work to improve quality, productivity and efficiency.

Ensure recruiting, budgeting, marketing, and sales goals are obtained throughout the restaurants. Plans and monitors budget and ensures Restaurant Managers and Floor Managers adhere to cost guidelines.

**Key Result Areas**:

- Totally responsible for the performance of outlet including general appearance, quality, taste, employees, and profitability.
- Work with the Director of Operations to determine values and mission, and plan for short and long-term goals. Responsible for achieving the revenue targets along with EBITDA targets through daily prompt P&L management.
- Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team.
- Sets the RMs monthly restaurant business plans and review monthly.
- Monitor competitors’ activities and coordinate with operation and marketing managers to keep ahead of competition. Keep RMs informed of any competitive activity.
- Ensure the implementation of the marketing plan.
- Lead new products launch.
- Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled appropriately.
- Analyze the operations / P&L to determine deviation from standards and coach the concerned RM to take corrective measures.
- Analyzes sales, labor, inventory and controllables on a continual basis and coaches RMs to take specific corrective action to meet or achieve margin and sales growth targets
- Coaches and assists RMs in controlling product, labor, and other controllable expenses.
- Approves operating expenditures with guidelines for other controllable and inventory.
- Ensures that required audits and controls are in place.
- Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards.
- Tracks, analyzes, and identifies root cause of customer complaints and leads management team to implement systematic solutions.
- Monitors the effectiveness of restaurant operations through KPIs and provide constructive feedback & support.
- Ensure understanding and awareness of safety & security procedures.
- Make sure all restaurant managers under his/her supervision are fully aware of any changes in the operations or any new products.
- Follow up on the periodic maintenance schedule.
- Oversee prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action.
- Ensures that Customer Mania mindset is embedded in each restaurant and the RGM sets the example in this area. Monitors and implements programs to improve order accuracy, speed of service, courtesy and cleanliness.
- Coaches and models team involvement in problem solving to improve customer satisfaction.
- Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager.
- Ensure best practices are shared.
- Provides input in training needs and training effectiveness. Identifies & develops HIPO’s (high potential employees) Enforce and support all training & development plans for all staff under his/her supervision.
- Evaluate performance of restaurant management in his area against established targets, implementation plan to improve performance.
- Investigate labor problems in his area and consult with operation and HRD manager for serious problems/complaints.
- Ensures quality performance appraisals, individual development plans, bench planning and PCR.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

**Specifications (Qualifications, Experience, and Skills)**
- Minimum university degree, Tourism & Hotels Management or Business Administration is highly preferable.
- 3 - 5 years supervisory experience in either a food service or retail environment
- Minimum of 5 - 7 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably in multi-outlet food/quick service/casual restaurant environment.
- Experienced in operations management and business administration (min 2 - 3 years) with responsibility for achievement of operations targets, i.e., sales, profit, people management and procedural compliance.
- Thorough knowledge of company performance metrics, product specification and management systems
- Demonstrated track record of workplace

  • Supply Chain Manager

    6 days ago

    Dubai, United Arab Emirates Operations OO Full time

    **Date**:Apr 12, 2023**Location**:Dubai, AE- The content of the position is in English as it requires many interactions with our international subsidiaries, English being the working language.- At EssilorLuxottica our mission is to help people see more and be more. Our groundbreaking products correct, protect and frame the beauty of our most precious sensory...

  • Clinic Manager Jobs in Dubai 2022 | Mediclinic Careers

    3 weeks ago

    dubai, United Arab Emirates Clinic Manager Full time

    1- Clinic ManagerJob: Full TimeLocation: Dubai, UAEDescription:To manage and monitor Clinic operations and enhance the Clinic service offering by building a strong referral base aimed at sustainable business growth and developmentJob Responsibilities:To effectively and efficiently manage the teamManage all financial processes and practices within the Clinic...

  • Clinic Manager Jobs in Dubai 2022 | Mediclinic Careers

    3 weeks ago

    dubai, United Arab Emirates Clinic Manager Full time

    1- Clinic ManagerJob: Full TimeLocation: Dubai, UAE Description: To manage and monitor Clinic operations and enhance the Clinic service offering by building a strong referral base aimed at sustainable business growth and development Job Responsibilities: To effectively and efficiently manage the team Manage all financial processes and practices within the...

  • Transportation Network Manager

    7 days ago

    Dubai, United Arab Emirates Operations OO Full time

    **WHO WE ARE** - We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business...

  • Technical Sales Associate

    6 days ago

    Dubai, United Arab Emirates HAZ Operations Full time

    **About Us**: HAZ Operation is a growing provider of industrial automation solutions, specializing in conveyor & sorting systems, industrial workstations & carts, safety barriers. Our mission is to empower our clients to digitally transform their operation towards the 4IR. We pride ourselves on delivering innovative solutions that optimize efficiency,...

  • Expansion Manager

    3 weeks ago

    dubai, United Arab Emirates Tether Operations Limited Full time

    We are seeking an Expansion Manager to help expand our global presence of Tether in the Middle East. The ideal candidate has a degree in Business/Management/Management Engineering (MBA preferred), strong analytical skills, and a proven track record of building successful partnerships and setting/monitoring KPIs. The role requires a proactive, independent,...

  • Expansion Manager

    3 weeks ago

    dubai, United Arab Emirates Tether Operations Limited Full time

    We are seeking an Expansion Manager to help expand our global presence of Tether in the Middle East. The ideal candidate has a degree in Business/Management/Management Engineering (MBA preferred), strong analytical skills, and a proven track record of building successful partnerships and setting/monitoring KPIs. The role requires a proactive, independent,...

  • Cleaning Division Manager

    4 weeks ago

    Dubai, United Arab Emirates Cleaning Operations Supervisor Full time

    Minimum Educational Qualification: Graduate Language: Must be fluent in English/Hindi Computer Skills: Must be well versed in using Microsoft Office and be capable of using ERP implemented by the company. Experience: A minimum of 5 years is required in any facilities management company Contract period: 24 months The salary package will be starting from...

  • Operations Manager

    3 weeks ago

    dubai, United Arab Emirates Covanta Full time

    About The RoleThe responsibilities of the Operations Manager, reporting to the Facility Manager, include, but are not limited to, the operation of the Facility. The Operations Manager will organize and coordinate the day-to-day activities of the operations personnel, establish priorities for repair work and projects, help plan and schedule outage work and...

  • Operations Manager

    3 weeks ago

    dubai, United Arab Emirates Covanta Full time

    About The Role The responsibilities of the Operations Manager, reporting to the Facility Manager, include, but are not limited to, the operation of the Facility. The Operations Manager will organize and coordinate the day-to-day activities of the operations personnel, establish priorities for repair work and projects, help plan and schedule outage work and...

  • Operations Manager

    3 weeks ago

    Dubai, United Arab Emirates Covanta Full time

    About The RoleThe responsibilities of the Operations Manager, reporting to the Facility Manager, include, but are not limited to, the operation of the Facility. The Operations Manager will organize and coordinate the day-to-day activities of the operations personnel, establish priorities for repair work and projects, help plan and schedule outage work and...

  • Operations Manager

    4 weeks ago

    Dubai, United Arab Emirates Covanta Full time

    About TheRoleThe responsibilities ofthe Operations Manager, reporting to the Facility Manager, include,but are not limited to, the operation of the Facility. TheOperations Manager will organize and coordinate the day-to-dayactivities of the operations personnel, establish priorities forrepair work and projects, help plan and schedule outage work andprovide...

  • Operations Manager

    6 days ago

    Dubai, United Arab Emirates CAR ON CALL LIMOUSINE LLC Full time

    **Position: Operations Manager** **Location: Dubai, UAE.** **Job Summary**: The Operations Manager is responsible for managing the day-today operations - of car fleet of **Car On Call Limousine**. The position will work closely with management of the team of drivers to ensure the operational goals of the company are met. The Operations Manager will oversee...

  • Operations Manager

    3 days ago

    dubai, United Arab Emirates Covanta Full time

    About The RoleThe responsibilities of the Operations Manager, reporting to the Facility Manager, include, but are not limited to, the operation of the Facility. The Operations Manager will organize and coordinate the day-to-day activities of the operations personnel, establish priorities for repair work and projects, help plan and schedule outage work and...

  • Operations Manager

    6 days ago

    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    We are looking for a professional **Operations Manager** to coordinate and oversee our Hotel’s operations. **Responsibilities**: - Ensure all operations are carried on in an appropriate, cost-effective way - Improve operational management systems, processes and best practices - Purchase materials, plan inventory and oversee warehouse efficiency - Help...

  • Operation Manager

    6 days ago

    dubai, United Arab Emirates Bright Plus Fitout LLC Full time

    Job Description:We are seeking an experienced Operations Manager to join our team. The ideal candidate will be a self-motivated leader with a strong background in operations management. You will oversee daily operations, implement strategies to improve efficiency and productivity and ensure that all operational processes align with the company's goals and...

  • Operations Manager

    7 days ago

    dubai, United Arab Emirates La Familia Medical Center LLC Full time

    OPERATION MANAGER RESPONSIBILITIES:1. Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.2. Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent...

  • Operation Manager

    6 days ago

    Dubai, United Arab Emirates D Luxe Car Care Full time

    Ensuring the successful and effective management of the operations of D Luxe Lube, along with managing the needs of the stakeholder. The Operations Manager is expected to analyze space and employee requirements and monitor process workflow, and to ensure that a safe and healthy work environment is maintained. - Design, manage and improve strategic and...

  • Operational Manager

    3 days ago

    Dubai, United Arab Emirates D Luxe Car Care Full time

    **oles & Responsibilities of the Operational Manager** Ensuring the successful and effective management of the operations of D Luxe Lube, along with managing the needs of the stakeholder. The Operations Manager is expected to analyze space and employee requirements and monitor process workflow, and to ensure that a safe and healthy work environment is...

  • Operations Manager

    3 days ago

    Dubai, United Arab Emirates Independent Food Company Full time

    Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under it's umbrella - SALT, Switch, Parker's, Somewhere and Public. We are looking for an experienced **Operations Manager** across our brands at **Independent Food Company**. The Operations...