Soft Services Assistant Manager

Found in: beBee S AE - 1 month ago

United Arab Emirates Farah Experiences Full time
:

Soft Services Supervision and management of all Soft Services activities. Plan, direct, control and manage all aspects of Soft Facility maintenance. Supervision of contractors / vendors working within the parks. Approval of Preventative Maintenance (PM) and Standard Operating Procedures (SOP) programs ready for implementation to Computer Managed Maintenance System (CMMS) tool. Ensures all local codes and best practices regarding cleaning, chemical usage, waste disposal and environmental action in order to ensure a clean and safe environment. Ensures proper inventory levels for spare parts for facilities equipment. Signing off work completion certificates. Creating Permits to Work (PTW) for vendors/sub-contractors. Liaising with park(s) operational departments to ensure their needs are met. Managing Service Requests (SR) and ensuring they are completed in a timely manner. Monitoring departmental Key Performance Indicators (KPI) and strategic initiatives. Monitoring of Soft Facilities PM tasks ensuring the PM schedule is set appropriately to maintain the best possible efficiency of equipment with reduced equipment down-times / breakdowns. Monitoring the CMMS data is entered accurately and on time. Working closely with other Maintenance teams for the Maintenance department to function efficiently. Ensuring the parks\' assets are maintained to the highest level of quality and performance. Ensuring the properties are always safe for Colleagues and Guests as a priority. Ensure that items in the Safety Log from HSE are attended to and rectified in a timely manner. Ensure all third-party inspections are completed, working in conjunction with the Environmental Health and Safety (EHS) Department and providing acceptance of the facility / attraction. Overseeing the park maintenance operations to achieve stated objectives for maintenance, costs, guest service satisfaction, park operational cleanliness and sanitation. Actively seeking and implementing cost saving programs. Development and implementation of the Maintenance Department processes policies and procedures. Ensures all local codes and best practices regarding cleaning, chemical usage, waste disposal and environmental action to ensure a clean and safe environment. Reports and inspects a safe, clean, and hygienic environment for guests and colleagues. Reports any miss in preventative and reactive maintenance activities undertaken by the service providers. Reports additional service requests related to soft services. Ability to meet or exceed the company\'s attendance and punctuality standards. Ability to evaluate objectively, fairly, and consistently. Ability to use common tools. Ability to understand and follow directions as given. Ability to work with minimal supervision. Qualifications

Essential: Diploma in Hospitality/Facilities Management Desirable: Secondary School Certificate Years of Experience

Essential: 3 years in a Soft Services supervisory/middle management position Desirable: 2 years in Theme Parks Skills

Essential: Team management and background as service provider Strong command of English Driver\'s license Desirable: Knowledge of CAFM is an added advantage. Keen eye for detail Ability to read, write, speaks English fluently. Strong communication and interpersonal skills Strong customer service skills Proficient user of MS Office programs (Excel, Word, PowerPoint and similar software\'s). AUTOCAD CMMS System experience such as MAXIMO,CAFM or similar software\'s Ability to apply Project Management standards.

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