wfm analyst

XAD Technologies LTD in Dubai is seeking a Workforce Analyst for Contact Center/Telecom to forecast, schedule, and optimize staffing across multiple channels and sites. You will deliver analytics, dashboards, and executive-ready insights to drive performance and cost efficiency.The role requires strong proficiency in Power BI, MS Excel, and MS Access, with...

XAD Technologies LTD in Dubai is seeking a Workforce Analyst for Contact Center/Telecom to forecast, schedule, and optimize staffing across multiple channels and sites. You will deliver analytics, dashboards, and executive-ready insights to drive performance and cost efficiency.The role requires strong proficiency in Power BI, MS Excel, and MS Access, with...

Department: Customer Operations | Division: Commercial Reports To: Manager WFM and RTM Job Purpose The Analyst Real-Time Management monitors and manages live contact center operations to ensure service level targets are achieved across all lines of business (LOBs), sites, and languages. The role ensures smooth call routing, performance optimization, and...

Role Overview The Workforce Management (WFM) Analyst is responsible for forecasting, scheduling, capacity planning, and workforce optimization to ensure Service Level Agreements (SLAs), operational efficiency, and cost targets are achieved across all Lines of Business (LOBs), channels, and sites. This role supports business decision-making through...

Workforce Analyst - Contact Center/Telecom About the job Workforce Analyst - Contact Center/Telecom Role Overview The Workforce Management (WFM) Analyst is responsible for forecasting, scheduling, capacity planning, and workforce optimization to ensure Service Level Agreements (SLAs), operational efficiency, and cost targets are achieved across all Lines of...

Workforce Analyst - Contact Center/Telecom About the job Workforce Analyst - Contact Center/Telecom Role Overview The Workforce Management (WFM) Analyst is responsible for forecasting, scheduling, capacity planning, and workforce optimization to ensure Service Level Agreements (SLAs), operational efficiency, and cost targets are achieved across all Lines of...

Role Overview The Workforce Management (WFM) Analyst is responsible for forecasting scheduling capacity planning and workforce optimization to ensure Service Level Agreements (SLAs) operational efficiency and cost targets are achieved across all Lines of Business (LOBs) channels and sites. This role supports business decision-making through advanced...

The Real Time Analyst (RTA) is responsible for monitoring, managing and optimizing intraday performance across the contact center to ensure service level achievement and operational efficiency. The role provides real time insights, takes proactive actions to manage staffing fluctuations and supports operations in maintaining optimal workforce ...

The Real Time Analyst (RTA) is responsible for monitoring, managing and optimizing intraday performance across the contact center to ensure service level achievement and operational efficiency. The role provides real time insights, takes proactive actions to manage staffing fluctuations and supports operations in maintaining optimal workforce utilization.Job...

Department: Customer Operations Division: CommercialReports To: Manager WFM and RTM Job Purpose The Analyst Real-Time Management monitors and manages live contact center operations to ensure service level targets are achieved across all lines of business (LOBs) sites and languages. The role ensures smooth call routing performance optimization and...

Workforce Analyst - Contact Center/Telecom About the job Workforce Analyst - Contact Center/Telecom Role Overview The Workforce Management (WFM) Analyst is responsible for forecasting, scheduling, capacity planning, and workforce optimization to ensure Service Level Agreements (SLAs), operational efficiency, and cost targets are achieved across all Lines of...

XAD Technologies LTD in Dubai is seeking a Workforce Analyst for Contact Center/Telecom to forecast, schedule, and optimize staffing across multiple channels and sites. You will deliver analytics, dashboards, and executive-ready insights to drive performance and cost efficiency. The role requires strong proficiency in Power BI, MS Excel, and MS Access, with...

About the Role We are seeking a highly analytical Reporting Analyst to support Contact Center operations through data-driven reporting, dashboard development, and performance analytics. The role is responsible for transforming operational data into actionable insights using Power BI, advanced analytics, and executive-level reporting to improve operational...

About the Role We are seeking a highly analytical Reporting Analyst to support Contact Center operations through data-driven reporting dashboard development and performance analytics. The role is responsible for transforming operational data into actionable insights using Power BI advanced analytics and executive-level reporting to improve operational...

/Contact Center Solutions Senior Technical Analyst (Outsource)# Contact Center Solutions Senior Technical Analyst (Outsource)## Job Description**Role:** Contact Center Solutions Senior Technical Analyst (Outsource)**Location :** Abu Dhabi**Role Purpose:**This role covers an IT team leader position to support the digital channels: Contact Center IVR, Genie,...

Contact Center Solutions Senior Technical Analyst (Outsource) United Arab Emirates Trending Job Description Role : Contact Center Solutions Senior Technical Analyst (Outsource) Location : Abu Dhabi Role Purpose This role covers an IT team leader position to support the digital channels: Contact Center IVR, Genie, Dialer, Chatbanking, Data Voice...

Posted: 2026-05-05 · Source: ummahjobs.comRole : Contact Center Solutions Senior Technical Analyst (Outsource)Location : Abu DhabiRole PurposeThis role covers an IT team leader position to support the digital channels: Contact Center IVR, Genie, Dialer, Chatbanking, Data Voice Recording, ITM Digital Connect, Video Recording, WFM, SMS banking, and UBPS....

Description Role : Contact Center Solutions Senior Technical Analyst (Outsource) Location : Abu Dhabi Role Purpose: This role covers an IT team leader position to support the digital channels: Contact Center IVR Genie Dialer Chatbanking Data Voice Recording ITM Digital Connect Video Recording WFM SMS banking and UBPS. Reporting to Manager of Digital...

Customer Care Operations Manager – Enterprise & SMB Location: UAE Monthly Salary: AED 18,000 Function: Business Care / Customer Operations Job Purpose We are seeking an experienced Customer Care Operations Manager to lead the end-to-end daily operations of a B2B customer care function supporting Enterprise and SMB customers. The role is responsible for...

Customer Care Operations Manager – Enterprise & SMB Location: UAE Monthly Salary: AED 18,000 Function: Business Care / Customer Operations Job Purpose We are seeking an experienced Customer Care Operations Manager to lead the end-to-end daily operations of a B2B customer care function supporting Enterprise and SMB customers. The role is responsible for...