wfm

WFM/RTM Lead - Workforce Management | Al Ain, UAEWe're hiring a WFM/RTM Lead to join our contact center operations team in Al Ain, UAE! If you excel at forecasting, scheduling, and real-time operations, this is your chance to lead workforce optimization in a dynamic BPO environment!Role OverviewThe WFM/RTM Lead is responsible for forecasting, scheduling, and...

About the role Job Description About the role As an Assistant Manager is responsible for managing real-time contact centre operations to ensure optimal service levels, workforce utilization, and operational efficiency. The role oversees intraday performance, monitors key service metrics, and implements immediate corrective actions to address volume...

DiceTek UAE is seeking a WFM Platform Engineering Lead in Dubai to own the engineering delivery of workforce management platforms. This role requires strong expertise in backend engineering, particularly with Java and Node.js, and a deep understanding of HR technology stacks.The successful candidate will lead the design and implementation of scalable backend...

Job Description:About the role:As an Assistant Manager is responsible for managing real‑time contact centre operations to ensure optimal service levels, workforce utilization, and operational efficiency. The role oversees intraday performance, monitors key service metrics, and implements immediate corrective actions to address volume fluctuations, staffing...

Job Title: WFM/RTM Lead - Workforce Management (UAE)Location: Al Ain, UAESalary: AED 8,000 per month (No accommodation or transport allowance)Job Description:About Our Organization:We are a leading BPO/Contact Center operations company in the UAE, delivering excellence in customer service across diverse industries.Role Overview:We are seeking an experienced...

Job Description:About the role:As an Assistant Manager is responsible for managing real‑time contact centre operations to ensure optimal service levels, workforce utilization, and operational efficiency. The role oversees intraday performance, monitors key service metrics, and implements immediate corrective actions to address volume fluctuations, staffing...

About the role Job Description About the role As an Assistant Manager is responsible for managing real-time contact centre operations to ensure optimal service levels, workforce utilization, and operational efficiency. The role oversees intraday performance, monitors key service metrics, and implements immediate corrective actions to address volume...

About the role Job Description About the role As an Assistant Manager is responsible for managing real-time contact centre operations to ensure optimal service levels, workforce utilization, and operational efficiency. The role oversees intraday performance, monitors key service metrics, and implements immediate corrective actions to address volume...

DiceTek UAE is seeking a WFM Platform Engineering Lead in Dubai to own the engineering delivery of workforce management platforms. This role requires strong expertise in backend engineering, particularly with Java and Node.js, and a deep understanding of HR technology stacks.The successful candidate will lead the design and implementation of scalable backend...

Job Description:About the role:As an Assistant Manager is responsible for managing real‑time contact centre operations to ensure optimal service levels, workforce utilization, and operational efficiency. The role oversees intraday performance, monitors key service metrics, and implements immediate corrective actions to address volume fluctuations, staffing...

WFM/RTM Lead - Workforce Management | Al Ain, UAEWe're hiring a WFM/RTM Lead to join our contact center operations team in Al Ain, UAE! If you excel at forecasting, scheduling, and real-time operations, this is your chance to lead workforce optimization in a dynamic BPO environment! Role OverviewThe WFM/RTM Lead is responsible for forecasting, scheduling,...

Job Description WFM/RTM Lead - Workforce Management | Al Ain, UAE We're hiring a WFM/RTM Lead to join our contact center operations team in Al Ain, UAE! If you excel at forecasting, scheduling, and real-time operations, this is your chance to lead workforce optimization in a dynamic BPO environment! Role Overview The WFM/RTM Lead is responsible for...

Rakbank is seeking an Assistant Manager to lead real-time contact centre operations, ensuring optimal service levels, intraday performance, and efficient resource management. You will partner with Workforce Management, Operations, and Team Leaders to maintain SLA adherence and deliver a seamless customer experience.Responsibilities include monitoring...

WFM Platform Engineering Lead - Dubai, UAEPosition Overview: WFM Platform Engineering Lead role focuses on owning the engineering and technical delivery of workforce management platforms and integrations that support the end‑to‑end sourcing lifecycle. The role drives automation, reliability, security, and real‑time visibility across WFM systems in...

WFM Platform Engineering Lead - Dubai, UAEPosition Overview: WFM Platform Engineering Lead role focuses on owning the engineering and technical delivery of workforce management platforms and integrations that support the end‑to‑end sourcing lifecycle. The role drives automation, reliability, security, and real‑time visibility across WFM systems in...

Rakbank is seeking an Assistant Manager to lead real-time contact centre operations, ensuring optimal service levels, intraday performance, and efficient resource management. You will partner with Workforce Management, Operations, and Team Leaders to maintain SLA adherence and deliver a seamless customer experience.Responsibilities include monitoring...

XAD Technologies LTD in Dubai is seeking a Workforce Analyst for Contact Center/Telecom to forecast, schedule, and optimize staffing across multiple channels and sites. You will deliver analytics, dashboards, and executive-ready insights to drive performance and cost efficiency.The role requires strong proficiency in Power BI, MS Excel, and MS Access, with...

Rakbank is seeking an Assistant Manager to lead real-time contact centre operations, ensuring optimal service levels, intraday performance, and efficient resource management. You will partner with Workforce Management, Operations, and Team Leaders to maintain SLA adherence and deliver a seamless customer experience.Responsibilities include monitoring...

XAD Technologies LTD in Dubai is seeking a Workforce Analyst for Contact Center/Telecom to forecast, schedule, and optimize staffing across multiple channels and sites. You will deliver analytics, dashboards, and executive-ready insights to drive performance and cost efficiency.The role requires strong proficiency in Power BI, MS Excel, and MS Access, with...

Parker Connect is seeking a Work Force Management professional with Verint WFM expertise to optimize staffing for banking sector contact centers. The role focuses on real-time adherence, dynamic scheduling, and KPI-driven allocation of agents.You will build and maintain reports from scheduling tools, propose operational guideline improvements, and support...