wfm

DiceTek UAE is seeking a WFM Platform Engineering Lead in Dubai to own the engineering delivery of workforce management platforms. This role requires strong expertise in backend engineering, particularly with Java and Node.js, and a deep understanding of HR technology stacks.The successful candidate will lead the design and implementation of scalable backend...

DiceTek UAE is seeking a WFM Platform Engineering Lead in Dubai to own the engineering delivery of workforce management platforms. This role requires strong expertise in backend engineering, particularly with Java and Node.js, and a deep understanding of HR technology stacks.The successful candidate will lead the design and implementation of scalable backend...

A leading technology firm in Dubai seeks a Workforce Management Analyst responsible for forecasting, scheduling, and operational performance analysis. The ideal candidate will have 3–5 years of experience in contact centers or telecom operations, with expertise in Power BI and MS Excel. This role demands strong analytical skills and the ability to...

WFM Platform Engineering Lead - Dubai, UAEPosition Overview: WFM Platform Engineering Lead role focuses on owning the engineering and technical delivery of workforce management platforms and integrations that support the end‑to‑end sourcing lifecycle. The role drives automation, reliability, security, and real‑time visibility across WFM systems in...

WFM Platform Engineering Lead - Dubai, UAEPosition Overview: WFM Platform Engineering Lead role focuses on owning the engineering and technical delivery of workforce management platforms and integrations that support the end‑to‑end sourcing lifecycle. The role drives automation, reliability, security, and real‑time visibility across WFM systems in...

Theomnihire in Dubai seeks a seasoned Service Desk Lead to own the performance, quality and operating model across 573 locations, and to line-manage the 20-person desk team.You will own SLA/KPI performance, staffing forecasts, knowledge management, escalation handling and monthly governance reporting, while driving the shift-left agenda and improvements in...

Trans Skills is seeking a highly specialized Avaya Engineer in Dubai to lead enterprise-grade telecommunications initiatives and omnichannel contact centers. You will drive customization, API integrations with CRM systems, and Avaya WFM optimization for performance and reliability.Ideal candidates have 10+ years in VoIP/telecom, deep Avaya expertise, and...

Trans Skills is seeking a highly specialized Avaya Engineer in Dubai to lead enterprise-grade telecommunications initiatives and omnichannel contact centers. You will drive customization, API integrations with CRM systems, and Avaya WFM optimization for performance and reliability.Ideal candidates have 10+ years in VoIP/telecom, deep Avaya expertise, and...

Theomnihire in Dubai seeks a seasoned Service Desk Lead to own the performance, quality and operating model across 573 locations, and to line-manage the 20-person desk team. You will own SLA/KPI performance, staffing forecasts, knowledge management, escalation handling and monthly governance reporting, while driving the shift-left agenda and improvements in...

Theomnihire in Dubai seeks a seasoned Service Desk Lead to own the performance, quality and operating model across 573 locations, and to line-manage the 20-person desk team.You will own SLA/KPI performance, staffing forecasts, knowledge management, escalation handling and monthly governance reporting, while driving the shift-left agenda and improvements in...

Remotedxb in Dubai is seeking an experienced Workforce Management Coordinator to publish weekly schedules, align coverage with volume, and maintain agent records.You will forecast, analyze variance, manage the Shift Bid, and run weekly meetings with Supervisors, while protecting confidentiality of personnel data.This role requires 3+ years in WFM,...

Trans Skills is seeking a highly specialized Avaya Engineer in Dubai to lead enterprise-grade telecommunications initiatives and omnichannel contact centers. You will drive customization, API integrations with CRM systems, and Avaya WFM optimization for performance and reliability. Ideal candidates have 10+ years in VoIP/telecom, deep Avaya expertise, and...

The Real Time Analyst (RTA) is responsible for monitoring, managing and optimizing intraday performance across the contact center to ensure service level achievement and operational efficiency. The role provides real time insights, takes proactive actions to manage staffing fluctuations and supports operations in maintaining optimal workforce ...

Job DescriptionJob ScopeThe Real Time Analyst (RTA) is responsible for monitoring, managing, and optimizing intraday performance across the Contact center to ensure service level achievement and operational efficiency. The role provides real time insights, takes proactive actions to manage staffing fluctuations, and supports operations in maintaining optimal...

Role Overview The Workforce Management (WFM) Analyst is responsible for forecasting, scheduling, capacity planning, and workforce optimization to ensure Service Level Agreements (SLAs), operational efficiency, and cost targets are achieved across all Lines of Business (LOBs), channels, and sites. This role supports business decision-making through advanced...

The Real Time Analyst (RTA) is responsible for monitoring, managing and optimizing intraday performance across the contact center to ensure service level achievement and operational efficiency. The role provides real time insights, takes proactive actions to manage staffing fluctuations and supports operations in maintaining optimal workforce...

**Role Overview** The **Workforce Management (WFM) Analyst** is responsible for forecasting, scheduling, capacity planning, and workforce optimization to ensure **Service Level Agreements (SLAs)**, **operational efficiency**, and **cost targets** are achieved across all Lines of Business (LOBs), channels, and sites. This role supports business...

**Role Overview** The **Workforce Management (WFM) Analyst** is responsible for forecasting, scheduling, capacity planning, and workforce optimization to ensure **Service Level Agreements (SLAs)**, **operational efficiency**, and **cost targets** are achieved across all Lines of Business (LOBs), channels, and sites. This role supports business...

We are seeking a highly specialized Avaya Engineer with extensive experience in enterprise-grade telecommunications and advanced unified communications. This role focuses heavily on omnichannel contact center environments specifically leveraging Avaya Oceana and the Avaya Aura suite. The ideal candidate will drive system customization execute complex API...

We are seeking a highly specialized Avaya Engineer with extensive experience in enterprise-grade telecommunications and advanced unified communications. This role focuses heavily on omnichannel contact center environments specifically leveraging Avaya Oceana and the Avaya Aura suite. The ideal candidate will drive system customization execute complex API...