verint

Parker Connect is seeking a Work Force Management professional with Verint WFM expertise to optimize staffing for banking sector contact centers. The role focuses on real-time adherence, dynamic scheduling, and KPI-driven allocation of agents.You will build and maintain reports from scheduling tools, propose operational guideline improvements, and support...

Parker Connect is seeking a Work Force Management professional with Verint WFM expertise to optimize staffing for banking sector contact centers. The role focuses on real-time adherence, dynamic scheduling, and KPI-driven allocation of agents. You will build and maintain reports from scheduling tools, propose operational guideline improvements, and support...

Parker Connect is seeking a Work Force Management professional with Verint WFM expertise to optimize staffing for banking sector contact centers. The role focuses on real-time adherence, dynamic scheduling, and KPI-driven allocation of agents.You will build and maintain reports from scheduling tools, propose operational guideline improvements, and support...

We are looking for Work Force Management - Verint;Candidate must have experience in working for BanksExperience in managing a multitenant contact center WorkforceExperience in Verint WFMTracking CSR schedule adherence in real timeUpdating schedules with up-to-date informationAssisting in the coordinating and appropriate allocation and availability of call...

We are looking for Work Force Management - Verint; - Candidate must have experience in working for Banks - Experience in managing a multitenant contact center Workforce - Experience in Verint WFM - Tracking CSR schedule adherence in real time - Updating schedules with up-to-date information - Assisting in the coordinating and appropriate allocation and...

We are looking for Work Force Management - Verint;Candidate must have experience in working for BanksExperience in managing a multitenant contact center WorkforceExperience in Verint WFMTracking CSR schedule adherence in real timeUpdating schedules with up-to-date informationAssisting in the coordinating and appropriate allocation and availability of call...

Etihad Airways in Abu Dhabi is seeking a Performance & Reporting Analyst to monitor, analyze, and report the operational performance of outsourced contact center partners. You will serve as the single source of truth for performance metrics, delivering insights through dashboards and regular reports to leadership.The role requires 2–5 years in contact...

Miral is seeking a Real Time Analyst to monitor intraday performance across the contact center, ensuring service levels and efficiency. You will manage staffing fluctuations, publish real-time reports and collaborate with Operations to drive corrective actions.Ideal candidates have 1–3 years in Workforce Management or Real Time Monitoring, strong Excel...

The Real Time Analyst (RTA) is responsible for monitoring, managing and optimizing intraday performance across the contact center to ensure service level achievement and operational efficiency. The role provides real time insights, takes proactive actions to manage staffing fluctuations and supports operations in maintaining optimal workforce ...

ResponsibilitiesMonitor real-time volume queues, agent adherence, and staffing levels to maintain coverageManage time off requests and communicate approvals or denials to managementAddress daily requests impacting real-time schedules and coordinate coverageIdentify opportunities to optimize scheduling with recommendations for overtime or VTOUtilize workforce...

Responsibilities - Monitor real-time volume queues, agent adherence, and staffing levels to maintain coverage - Manage time off requests and communicate approvals or denials to management - Address daily requests impacting real-time schedules and coordinate coverage - Identify opportunities to optimize scheduling with recommendations for overtime or VTO -...

The Real Time Analyst (RTA) is responsible for monitoring, managing and optimizing intraday performance across the contact center to ensure service level achievement and operational efficiency. The role provides real time insights, takes proactive actions to manage staffing fluctuations and supports operations in maintaining optimal workforce utilization.Job...

Miral is seeking a Real Time Analyst to monitor intraday performance across the contact center, ensuring service levels and efficiency. You will manage staffing fluctuations, publish real-time reports and collaborate with Operations to drive corrective actions.Ideal candidates have 1–3 years in Workforce Management or Real Time Monitoring, strong Excel...

WFM/RTM Lead - Workforce Management | Al Ain, UAEWe're hiring a WFM/RTM Lead to join our contact center operations team in Al Ain, UAE! If you excel at forecasting, scheduling, and real-time operations, this is your chance to lead workforce optimization in a dynamic BPO environment!Role OverviewThe WFM/RTM Lead is responsible for forecasting, scheduling, and...

WFM/RTM Lead - Workforce Management | Al Ain, UAEWe're hiring a WFM/RTM Lead to join our contact center operations team in Al Ain, UAE! If you excel at forecasting, scheduling, and real-time operations, this is your chance to lead workforce optimization in a dynamic BPO environment! Role OverviewThe WFM/RTM Lead is responsible for forecasting, scheduling,...

Job Description:About the role:As an Assistant Manager Business Intelligence you will be responsible for developing business intelligence, performance insights, dashboards, reporting governance, and data-driven recommendations across Voice and Virtual operations. The role enables leadership visibility on performance, trends, productivity, service quality,...

Job Description:About the role:As an Assistant Manager Business Intelligence you will be responsible for developing business intelligence, performance insights, dashboards, reporting governance, and data-driven recommendations across Voice and Virtual operations. The role enables leadership visibility on performance, trends, productivity, service quality,...

Job Description WFM/RTM Lead - Workforce Management | Al Ain, UAE We're hiring a WFM/RTM Lead to join our contact center operations team in Al Ain, UAE! If you excel at forecasting, scheduling, and real-time operations, this is your chance to lead workforce optimization in a dynamic BPO environment! Role Overview The WFM/RTM Lead is responsible for...

What Youll Be Doing:Command Centre & Real-Time OperationsLead real-time monitoring of service levels, customer demand, queue performance, and operational stability.Drive service recovery actions during high-volume periods and operational disruptions.Ensure continuous visibility of operational performance across customer contact channels.Act as the command...

Job Description The Performance & Reporting Analyst is responsible for monitoring, analyzing, and reporting the operational performance of outsourced contact center partners. Acting as the single source of truth for all performance metrics, the role delivers actionable insights through data analysis, dashboard management, and reporting. By enabling service...