sla-expert

ALIANDO is seeking an experienced Service Manager to oversee end-to-end IT managed services and act as the primary contact between the MSP and the Ministry of Transport. You will monitor SLA/KPI compliance, coordinate with technical teams, and drive service improvements.The role requires 8+ years in ITSM/Managed Services, ITIL v4 Foundation, and PMP or...

ALIANDO is seeking an experienced Service Manager to oversee end-to-end IT managed services and act as the primary contact between the MSP and the Ministry of Transport. You will monitor SLA/KPI compliance, coordinate with technical teams, and drive service improvements. The role requires 8+ years in ITSM/Managed Services, ITIL v4 Foundation, and PMP or...

ALIANDO is seeking an experienced Service Manager to oversee end-to-end IT managed services and act as the primary contact between the MSP and the Ministry of Transport. You will monitor SLA/KPI compliance, coordinate with technical teams, and drive service improvements. The role requires 8+ years in ITSM/Managed Services, ITIL v4 Foundation, and PMP or...

Teleperfomance Global Services FZ-LLC is seeking an MIS and Reporting professional to manage SLA performance reporting and data integrity. The role involves creating and customizing reports, forecasting workloads, and presenting insights to OPS and clients.You will collaborate with cross-functional leaders, ensure adherence to information security policies,...

Teleperfomance Global Services FZ-LLC is seeking an MIS and Reporting professional to manage SLA performance reporting and data integrity. The role involves creating and customizing reports, forecasting workloads, and presenting insights to OPS and clients.You will collaborate with cross-functional leaders, ensure adherence to information security policies,...

Wipro in Dubai seeks a desktop support professional to triage and resolve priority incidents, document actions, and ensure SLA adherence. The role supports software/hardware/service requests with defined timelines and helps escalate delays as needed.The candidate will assist in creating change requests and tracking incident lifecycles, contributing to...

edara is seeking a seasoned operations professional to manage enterprise complaint resolution and SLA governance from its Dubai operations. You will coordinate with NOC, provisioning, billing, and sales teams to resolve high-impact issues across MPLS, VPN, and SD-WAN services.The role requires 3–5 years in enterprise B2B operations with supervisory...

edara is seeking a seasoned professional to lead enterprise complaint resolution and SLA governance, coordinating with NOC, Provisioning, Billing, and sales teams. This role focuses on root cause analysis, process improvements, and program transformation under the Ignite initiative.The ideal candidate will have 3–5 years in enterprise customer operations,...

Al Marwan Group in the UAE seeks an experienced CAFM Coordinator to support daily facilities management operations, CAFM workflow management, and performance monitoring.You will operate CAFM systems, manage work orders, monitor SLA/KPI, and prepare performance dashboards for management. The role requires strong coordination and communication skills, with 5+...

Majid Al Futtaim in Dubai is seeking a seasoned Emirati Talent- Senior Associate, Customer Relations Management to oversee post-handover Defects Liability Period issues, ensure SLA adherence, and maintain high customer satisfaction through proactive case management.You will coordinate with internal teams and contractors, conduct site visits, keep customers...

Gargash Group in Dubai seeks a Service Desk Analyst to provide first-line IT support across the organisation. You will diagnose and resolve desktop, laptop, mobile, and application issues, logging all requests and ensuring SLA adherence.The role requires 1–3 years in IT support, ITIL familiarity, and a Bachelor’s degree in IT or CS. The position offers...

Uae Job Alert is seeking an operations supervisor based in Dubai to oversee daily airline catering operations, ensuring compliance with service agreements and performance metrics.The ideal candidate will have a Bachelor’s degree and at least 6 years of experience in a large operational setting, preferably in catering or logistics. Responsibilities include...

Majid Al Futtaim is seeking a Senior Associate, Customer Relations Management in Dubai to manage post-handover customer concerns during the Defects Liability Period. You will coordinate with internal teams and contractors, ensuring timely updates and resolution within SLAs to maintain customer will engage with customers through various channels, conduct...

UAE Facility Management is seeking a facilities management professional to oversee integrated contracts and ensure client satisfaction through effective service delivery. The role emphasizes stakeholder communication, resource planning, and rigorous adherence to SLAs and KPIs.The candidate should bring 3–6 years of UAE/GCC experience, a mechanical or...

edara is seeking a seasoned professional to lead enterprise complaint resolution and SLA governance, coordinating with NOC, Provisioning, Billing, and sales teams. This role focuses on root cause analysis, process improvements, and program transformation under the Ignite ideal candidate will have 3–5 years in enterprise customer operations, strong English...

DDSC in Abu Dhabi is seeking a senior customer support professional with 6+ years of experience to manage inquiries, escalations, and complex cases from institutional partners.You will coordinate with Operations, Technology, Compliance, Risk, Finance and Product teams to ensure timely resolutions, maintain documentation, and mentor junior staff. English...

Majid Al Futtaim in Dubai is seeking a seasoned Emirati Talent- Senior Associate, Customer Relations Management to oversee post-handover Defects Liability Period issues, ensure SLA adherence, and maintain high customer satisfaction through proactive case management.You will coordinate with internal teams and contractors, conduct site visits, keep customers...

Gargash Group in Dubai seeks a Service Desk Analyst to provide first-line IT support across the organisation. You will diagnose and resolve desktop, laptop, mobile, and application issues, logging all requests and ensuring SLA adherence.The role requires 1–3 years in IT support, ITIL familiarity, and a Bachelor’s degree in IT or CS. The position offers...

Tanqeeb in United Arab Emirates seeks a customer support specialist to serve as the first contact for enterprise clients, handling daily incidents and service requests in line with ITIL and SLA commitments. You will own trouble tickets through resolution, coordinate escalations, and work with teams to restore services quickly.You will continually develop...

UAE Facility Management is seeking a facilities management professional to oversee integrated contracts and ensure client satisfaction through effective service delivery. The role emphasizes stakeholder communication, resource planning, and rigorous adherence to SLAs and KPIs.The candidate should bring 3–6 years of UAE/GCC experience, a mechanical or...