service desk manager

ROLE TITLE: Tier 1 Service Desk AnalystFunction: Service DeskSalary Band: AED 6000 - 7000 / month (all-inclusive)Location: Dubai, UAEHiring For: IT Managed Services & Consulting CompanyExperience Required: 1-3 years in Managed Services / Service Desk environmentReports To: Service Desk SupervisorLanguage Requirement: Arabic MUST + EnglishRole PurposeAct as...

Job Title Service Desk Capability and Incident Manager Job DescriptionThe Service Desk Capability and Incident Manager is responsible for the continuous development and optimization of the Global Support Center GSC within the Airports domain. The role drives capability management service and process improvements tooling enhancements and operational...

The IT Services Desk Technician provides technical support and administration for end-user computing, infrastructure, networking, and business applications in both office and manufacturing environments. This role is responsible for resolving complex technical issues, supporting enterprise technology solutions, leading local initiatives, and ensuring reliable...

Work ScheduleShift Based, 6 Days per week Duration: 3 months Extendable Our Abu Dhabi based client are seeking a skilled and customer-focused IT Service Desk / Field Service Engineer to join their technology team. The role requires on-site support, ensuring seamless IT service delivery across their organization. The ideal candidate will be comfortable...

VaporVM is looking for a motivated Service Desk Engineer to join its on-site team in Dubai. This opportunity is ideal for IT professionals with 1–2 years of experience who have a solid understanding of service desk operations, infrastructure monitoring, and incident management. Immediate joiners are preferred.Key Responsibilities:Monitor and manage the...

Own the performance quality and operating model of the service desk supporting users across 573 locations and line-manage the 20-person desk organisationKEY RESPONSIBILITIESOwn service desk SLA and KPI performance - answer rate, abandonment rate, first contact resolution, average handling time and CSATDesign and maintain the operating model, shift patterns...

About the job IT Service Desk TechnicianNetwork Overdrive Australia is hiring in DubaiWe are looking for an IT Service Desk Technicianable to work evenings and be part of a global team of IT professionals.You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber...

Mediclinic International in Abu Dhabi is seeking an ICT Support Service Desk analyst to provide first line assistance for hardware and software issues. You will diagnose, document, and resolve incidents and requests using Cherwell, and escalate when necessary.The role requires a Bachelor Degree in Computer Science or ICT, ITIL v3 Foundations (advantage), and...

VaporVM is looking for a motivated Service Desk Engineer to join its on-site team in Dubai. This opportunity is ideal for IT professionals with 1–2 years of experience who have a solid understanding of service desk operations, infrastructure monitoring, and incident management. Immediate joiners are preferred. Key Responsibilities: Monitor and manage the...

Dubai, United Arab Emirates | Act as the first point of contact for all users across the 573-locationestate, logging, triaging and resolving contacts at first line within agreedresponse and resolution targets. Key Responsibilities: Handle user contacts through phone, email, self-service portal, and chat , ensuring response and resolution within agreed...

Dubai, United Arab Emirates | Posted on 09/08/2026LanguagesEnglish essential; Arabic strongly advantageousLocationUAERole PurposeOwn the performance, quality and operating model of the service desksupporting users across 573 locations, and line-manage the 20-person deskorganization.Key ResponsibilitiesOwn service desk SLA and KPI performance -answer rate,...

Job Description After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period for your application to move forward. Key Accountabilities - Ensure full availability of Service Desk...

VaporVM is looking for a motivated Service Desk Engineer to join its on-site team in Dubai. This opportunity is ideal for IT professionals with 1–2 years of experience who have a solid understanding of service desk operations, infrastructure monitoring, and incident management. Immediate joiners are preferred.Key Responsibilities:Monitor and manage the...

VaporVM is looking for a motivated Service Desk Engineer to join its on-site team in Dubai. This opportunity is ideal for IT professionals with 1–2 years of experience who have a solid understanding of service desk operations, infrastructure monitoring, and incident management. Immediate joiners are preferred.Key Responsibilities:Monitor and manage the...

ResponsibilitiesRespond to support requests via email, phone, or ticketing systemsLog and categorize incidents and service requests in the ITSM toolProvide initial diagnosis and resolve routine issuesEscalate unresolved issues to Level 2 or Level 3 support teamsMonitor ticket queues and follow up on open incidentsAssist users with application modules and...

Key AccountabilitiesEnsure full availability of Service Desk telephone and email support 24/7X365 days.Serve as the first point of contact for customers seeking technical assistance over the phone or email.Pro-actively monitor support mailboxes and log in the system.Be responsible for resolving or escalating customer reported Incidents and Service Requests...

Provide first-level technical support to users through phone, email, ticketing systems, and remote support tools. Log, track, prioritize, and resolve IT incidents and service requests within agreed SLA timelines. Troubleshoot issues related to desktops, laptops, printers, Microsoft Office, and other business applications. Support Microsoft Windows operating...

VaporVM is looking for a motivated Service Desk Engineer to join its on-site team in Dubai. This opportunity is ideal for IT professionals with 1–2 years of experience who have a solid understanding of service desk operations, infrastructure monitoring, and incident management. Immediate joiners are preferred.Key Responsibilities:Monitor and manage the...

Client of Exceed IT Services in Abu Dhabi seeks an experienced head of service desk to own performance, staffing models and governance for a 20-seat desk across 573 locations. You will line-manage Supervisors, Senior Agents, and Tier 1/1.5 responders, while driving knowledge management and shift-left role emphasizes SLA/KPI ownership, call quality coaching,...

Job Title Service Desk Capability and Incident Manager Job DescriptionThe Service Desk Capability and Incident Manager is responsible for the continuous development and optimization of the Global Support Center GSC within the Airports domain. The role drives capability management service and process improvements tooling enhancements and operational...