service desk

Job Description: Abu Dhabi - United Arab Emirates DescriptionProvide technical support to end-users via phone, email, and chat. Troubleshoot hardware and software issues. Escalate issues to the appropriate IT team. Create and maintain support tickets. Provide excellent customer service. contract duration is from 6 months to 12 monthsRequirementsStrong...

Dubai, United Arab Emirates | Posted on 09/08/2026LanguagesEnglish essential; Arabic strongly advantageousLocationUAERole PurposeOwn the performance, quality and operating model of the service desksupporting users across 573 locations, and line-manage the 20-person deskorganization.Key ResponsibilitiesOwn service desk SLA and KPI performance -answer rate,...

Serve as the first point of contact for enterprise customers, handling daily incidents/service requests with adherence to ITIL best practices and SLA commitments.Create and own the Trouble Tickets until resolutionCoordinate resolution of customers’ escalations and escalate to the concerned team for any non-standard incidentsContinuously develop own skills...

Core42, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. Leveraging advanced resources and partnerships, Core42 empowers clients to harness sovereign AI infrastructure, especially in sectors with stringent regulatory needs. With a mission to redefine digital transformation, we combine sovereign...

Job role:- Service Desk Analyst Location:- Abu Dhabi Job Summary We are looking for a Service Desk Analyst to operate and administer the Corporate Services Service Desk, ensuring that service requests, work orders, access control requirements, and administrative tasks are processed accurately and efficiently in line with established SLAs and KPIs. The role...

About the job IT Service Desk TechnicianNetwork Overdrive Australia is hiring in DubaiWe are looking for an IT Service Desk Technicianable to work evenings and be part of a global team of IT professionals.You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber...

Work ScheduleShift Based, 6 Days per week Duration: 3 months Extendable Our Abu Dhabi based client are seeking a skilled and customer-focused IT Service Desk / Field Service Engineer to join their technology team. The role requires on-site support, ensuring seamless IT service delivery across their organization. The ideal candidate will be comfortable...

ResponsibilitiesRespond to support requests via email, phone, or ticketing systemsLog and categorize incidents and service requests in the ITSM toolProvide initial diagnosis and resolve routine issuesEscalate unresolved issues to Level 2 or Level 3 support teamsMonitor ticket queues and follow up on open incidentsAssist users with application modules and...

ResponsibilitiesRespond to support requests via email, phone, or ticketing systemsLog and categorize incidents and service requests in the ITSM toolProvide initial diagnosis and resolve routine issuesEscalate unresolved issues to Level 2 or Level 3 support teamsMonitor ticket queues and follow up on open incidentsAssist users with application modules and...

OverviewWe are seeking a highly organized and detail‑oriented Corporate Services Coordinator to support the day‑to‑day administration of corporate services operations. The successful candidate will manage service desk activities, administer access control systems, coordinate work requests, maintain accurate records, and provide administrative support...

Serve as the first point of contact for users experiencing IT issues, ensuring prompt and professional support.Diagnose hardware and software problems with precision, utilizing a structured troubleshooting approach.Document all user interactions and technical issues in the ticketing system, ensuring accuracy and completeness for future reference.Escalate...

OverviewWe are seeking a highly organized and detail‑oriented Corporate Services Coordinator to support the day‑to‑day administration of corporate services operations. The successful candidate will manage service desk activities, administer access control systems, coordinate work requests, maintain accurate records, and provide administrative support...

Serve as the first point of contact for enterprise customers, handling daily incidents/service requests with adherence to ITIL best practices and SLA commitments.Create and own the Trouble Tickets until resolutionCoordinate resolution of customers’ escalations and coordinate to the concerned team for any non-standard incidentsContinuously develop own...

Serve as the first point of contact for enterprise customers, handling daily incidents/service requests with adherence to ITIL best practices and SLA commitments. Create and own the Trouble Tickets until resolution Coordinate resolution of customers’ escalations and escalate to the concerned team for any non-standard incidents Continuously develop own...

Job descriptionSAMA Integrated Smart Systems is a leader in delivering cutting-edge solutions across the UAE, from system design and material supply to implementation, integration, and maintenance. Our expertise spans CCTV, access control, gate barriers, PABGM (Public Address with Background Music), SMARTV, digital signage, AV, control rooms, structured...

Job Description:The Service Desk Analyst is responsible for managing the day-to-day operation of the Corporate Services Service Desk, ensuring requests, work orders, and service activities are handled efficiently and in accordance with established service standards, SLAs, and KPIs. The role also supports the administration of the organization's access...

Dubai, United Arab Emirates | Act as the first point of contact for all users across the 573-locationestate, logging, triaging and resolving contacts at first line within agreedresponse and resolution targets. Key Responsibilities: Handle user contacts through phone, email, self-service portal, and chat , ensuring response and resolution within agreed...

Service Desk ExecutiveLooking for an experienced IT Solution Workdesk Designer to offer quick as well as useful technological assistance to end customers Via phone call/ remote/ Physical assistance.QualificationsResponsibilitiesGet, categorize, as well as document all problems from users in an expert, well-mannered way over the phone and via email in ITSM...

Job Description:The Service Desk Analyst is responsible for managing the day-to-day operation of the Corporate Services Service Desk, ensuring requests, work orders, and service activities are handled efficiently and in accordance with established service standards, SLAs, and KPIs. The role also supports the administration of the organization's access...

JOB DESCRIPTION JOB TITLE: Service Desk Engineer JOB PURPOSE: L1 Support QUALIFICATION: Diploma in Technology B.E/B. Tech or Equivalent CERTIFICATIONS: CompTIA A or CompTIA N or any certificate from Microsoft EXPERIENCE: 2 years REPORTING TO: Service Delivery Manager RESPONSIBILITIES (INCLUDES ALL TASKS): Responding to IT support tickets and...