service desk

Job Description: Abu Dhabi - United Arab Emirates DescriptionProvide technical support to end-users via phone, email, and chat. Troubleshoot hardware and software issues. Escalate issues to the appropriate IT team. Create and maintain support tickets. Provide excellent customer service. contract duration is from 6 months to 12 monthsRequirementsStrong...

Dubai, United Arab Emirates | Posted on 09/08/2026LanguagesEnglish essential; Arabic strongly advantageousLocationUAERole PurposeOwn the performance, quality and operating model of the service desksupporting users across 573 locations, and line-manage the 20-person ResponsibilitiesOwn service desk SLA and KPI performance -answer rate, abandonment rate,...

ResponsibilitiesRespond to support requests via email, phone, or ticketing systemsLog and categorize incidents and service requests in the ITSM toolProvide initial diagnosis and resolve routine issuesEscalate unresolved issues to Level 2 or Level 3 support teamsMonitor ticket queues and follow up on open incidentsAssist users with application modules and...

About the job IT Service Desk TechnicianNetwork Overdrive Australia is hiring in DubaiWe are looking for an IT Service Desk Technicianable to work evenings and be part of a global team of IT professionals.You will be required to provide technical solutions to Corporate clients about Desktop, Networking (LAN, WAN, VPN, Wifi and Internet), and Cyber...

Experience: 8–10 YearsReports To: Service Delivery ManagerLanguages: English essential; Arabic strongly advantageousLocation: UAERole Purpose:Own the performance, quality and operating model of the service desksupporting users across 573 locations, and line-manage the 20-person deskorganization.Key Responsibilities:Own service desk SLA and KPI performance...

Work ScheduleShift Based, 6 Days per week Duration: 3 months Extendable Our Abu Dhabi based client are seeking a skilled and customer-focused IT Service Desk / Field Service Engineer to join their technology team. The role requires on-site support, ensuring seamless IT service delivery across their organization. The ideal candidate will be comfortable...

Experience: 1–3 YearsReports To: Service Desk SupervisorLanguages: English/Arabic– Both RequiredLocation: UAERole Summary:Act as the first point of contact for all users across the 573-locationestate, logging, triaging and resolving contacts at first line within agreedresponse and resolution targets.Key Responsibilities:Handle user contacts through...

Dubai, United Arab Emirates | Act as the first point of contact for all users across the 573-locationestate, logging, triaging and resolving contacts at first line within agreedresponse and resolution targets. Key Responsibilities:Handle user contacts through phone, email, self-service portal, and chat , ensuring response and resolution within agreed service...

Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period for your application to move forward. Key Accountabilities • Ensure full availability of Service Desk...

Job Location: Dubai, United Arab Emirates Date Posted: 9 October 2026 Job Reference/ID: JP- Job Description / Role: We are seeking a motivated UAE National Service Desk Engineer based in Dubai to deliver first-line technical support, incident management, and system monitoring for our IT infrastructure. You will work closely with cross-functional...

Serve as the first point of contact for enterprise customers, handling daily incidents/service requests with adherence to ITIL best practices and SLA commitments. Create and own the Trouble Tickets until resolution Coordinate resolution of customers’ escalations and coordinate to the concerned team for any non-standard incidents Continuously develop...

Overview We are seeking a highly organized and detail‑oriented Corporate Services Coordinator to support the day‑to‑day administration of corporate services operations. The successful candidate will manage service desk activities, administer access control systems, coordinate work requests, maintain accurate records, and provide administrative support...

OverviewWe are seeking a highly organized and detail‑oriented Corporate Services Coordinator to support the day‑to‑day administration of corporate services operations. The successful candidate will manage service desk activities, administer access control systems, coordinate work requests, maintain accurate records, and provide administrative support...

The Service Desk Engineers primary responsibility is to ensure the timely resolution of incidents and service requests that are raised by users or monitoring systems. They are responsible for handling all Level 1 support requests routing Level 2/3 requests to the appropriate departments ensuring that service levels are maintained and that business deadlines...

OverviewWe are seeking a highly organized and detail‑oriented Corporate Services Coordinator to support the day‑to‑day administration of corporate services operations. The successful candidate will manage service desk activities, administer access control systems, coordinate work requests, maintain accurate records, and provide administrative support...

JOB DESCRIPTION JOB TITLE: Service Desk Engineer JOB PURPOSE: L1 Support QUALIFICATION: Diploma in Technology B.E/B. Tech or Equivalent CERTIFICATIONS: CompTIA A or CompTIA N or any certificate from Microsoft EXPERIENCE: 2 years REPORTING TO: Service Delivery Manager RESPONSIBILITIES (INCLUDES ALL TASKS): Responding to IT support tickets and...

Own the performance quality and operating model of the service desk supporting users across 573 locations and line-manage the 20-person desk organisation KEY RESPONSIBILITIES - Own service desk SLA and KPI performance - answer rate, abandonment rate, first contact resolution, average handling time and CSAT - Design and maintain the operating model, shift...

Provide first-level technical support to users through phone, email, ticketing systems, and remote support tools. Log, track, prioritize, and resolve IT incidents and service requests within agreed SLA timelines. Troubleshoot issues related to desktops, laptops, printers, Microsoft Office, and other business applications. Support Microsoft Windows...

VaporVM is looking for a motivated Service Desk Engineer to join its on-site team in Dubai. This opportunity is ideal for IT professionals with 1–2 years of experience who have a solid understanding of service desk operations, infrastructure monitoring, and incident management. Immediate joiners are preferred. Key Responsibilities: Monitor and manage the...

Dubai, United Arab Emirates | Posted on 09/08/2026 LanguagesEnglish essential; Arabic strongly advantageous LocationUAE Role PurposeOwn the performance, quality and operating model of the service desksupporting users across 573 locations, and line-manage the 20-person deskorganization. Key ResponsibilitiesOwn service desk SLA and KPI performance -answer...