service delivery manager

Key ResponsibilitiesManage end-to-end delivery of IT managed services in accordance with contractual SLAs and KPIs.Monitor service performance, availability, incident resolution, and customer satisfaction.Manage incident, problem, and change management processes in an ITIL-aligned environment.Handle escalations, root cause analysis (RCA), and corrective...

Keeta, an independent brand of Meituan, is redefining food delivery across Hong Kong, Saudi Arabia, Brazil, and the Middle East. As we continue to scale, we're looking for a Service Delivery Manager to lead our customer experience operations in Dubai, drive service excellence, and ensure seamless support for our customers, merchants, and riders.If you're...

Customer Service Governance – Act as the primary service delivery owner for assigned customer accounts, ensuring effective governance, regular service reviews, and adherence to contractual commitments and agreed SLAs.Consumption & Usage Management – Monitor and review customer service consumption on a monthly basis, identifying overconsumption,...

IT Service Delivery ManagerAs IT Service Delivery Manager you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide These mission-critical solutions include software that orchestrates baggage transport advanced data analytics platforms and IT infrastructure You will connect our customers with the Service...

Keeta, an independent brand of Meituan, is redefining food delivery across Hong Kong, Saudi Arabia, Brazil, and the Middle East. As we continue to scale, we're looking for a Service Delivery Manager to lead our customer experience operations in Dubai, drive service excellence, and ensure seamless support for our customers, merchants, and riders. If you're...

Keeta, an independent brand of Meituan, is redefining food delivery across Hong Kong, Saudi Arabia, Brazil, and the Middle East. As we continue to scale, we're looking for a Service Delivery Manager to lead our customer experience operations in Dubai, drive service excellence, and ensure seamless support for our customers, merchants, and riders.If you're...

Müller's Solutions is seeking an experienced and results-driven ServiceNow Service Delivery Manager to oversee the delivery and performance of our ServiceNow solutions. In this role, you will be responsible for managing service delivery teams, ensuring alignment with business goals, and driving continuous improvement in ServiceNow platform operations. Key...

Lead the day-to-day delivery of managed IT services, ensuring reliable operations, effective technical coordination and high customer satisfaction. This role is the primary operational contact for customers and coordinates internal teams, delivery partners and technology vendors.Lead the day-to-day delivery of managed IT services, ensuring reliable...

Summary Our client, a diversified investment group with operations across multiple sectors, is looking for a ITSM & Service Delivery Manager to drive operational excellence and consistent delivery of IT services across its group companies. The role will own the IT service management platform, ITIL process governance, service performance, IT asset and...

Service Delivery Manager - Dubai Employment: Full Time Location: Dubai • Address: Jebel Ali Freezone The role The Service Delivery Manager is an integral part of the Service Operations team and represents all consumer‑facing Technology services across the Chalhoub Group. You are responsible for ensuring all Service Support and Service Delivery actions...

Select how often (in days) to receive an alert:5,000 cash centers rely on our technology.Service Account Delivery Manager_Algeria basedLocation:Dubai, AEG+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms...

IT Service Delivery ManagerAs IT Service Delivery Manager you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide These mission-critical solutions include software that orchestrates baggage transport advanced data analytics platforms and IT infrastructure You will connect our customers with the Service...

Select how often (in days) to receive an alert:5,000 cash centers rely on our technology. Service Account Delivery Manager_Algeria basedLocation: Dubai, AEG+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial...

Role PurposeLead Blackstone's mobilisation and managed services delivery for Entity, providing one accountable interface for service performance, team coordination, governance, reporting and escalation. The role manages Blackstone's obligations without replacing Entity's internal Project Manager or approval authority.Key ResponsibilitiesPrepare and maintain...

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued. About the business area GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud...

Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsofts Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the...

Job OverviewFor our customer, one of the largest digital transformation companies in the region, we are seeking an experienced Service Delivery Manager to lead the delivery and operations of IT infrastructure, network security, service desk/help desk, and vulnerability management.Key ResponsibilitiesManage end-to-end IT service delivery across...

Act as the single point of contact for day-to-day managed-services operations.Manage service delivery across infrastructure, backup, database, network security, monitoring, and disaster recovery functions.Ensure services are delivered in accordance with agreed SLAs, KPIs, operating procedures, and contractual requirements.Lead daily, weekly, monthly, and...

Manpower Middle East seeks a seasoned Project Manager to drive vendor governance, service performance, and stakeholder engagement across strategic partnerships. You will manage SLAs, KPIs, and commercial negotiations to deliver measurable business outcomes.The role requires strong vendor management, analytics, and cross-functional collaboration with Finance,...

Key ResponsibilitiesManage end-to-end delivery of IT managed services in accordance with contractual SLAs and KPIs. Monitor service performance, availability, incident resolution, and customer satisfaction. Manage incident, problem, and change management processes in an ITIL-aligned environment. Handle escalations, root cause analysis (RCA), and corrective...