plum it services

Own the performance quality and operating model of the service desk supporting users across 573 locations and line-manage the 20-person desk organisationKEY RESPONSIBILITIESOwn service desk SLA and KPI performance - answer rate, abandonment rate, first contact resolution, average handling time and CSATDesign and maintain the operating model, shift patterns...

Coordinate the operational running of the VIP service - scheduling tracking reporting and logistics - so that VIP engineers remain focused on resolution rather than administrationKEY RESPONSIBILITIESManage the VIP ticket queue, ensuring correct prioritisation, assignment and SLA tracking.Coordinate engineer scheduling against the executive calendar,...

Client of Exceed IT Services is seeking an experienced executive to lead end-to-end IT service delivery across a large government-backed estate in the UAE. The role requires managing SLAs, KPIs, and a multi-site workforce while maintaining strong executive-level stakeholder engagement.You will own P&L, drive strategic transformation, and oversee governance...

KEY RESPONSIBILITIESOwn end-to-end accountability for contractual SLA and KPI attainment across the full estate of 522 schools and 51 branches and officesAct as the executive-level counterpart to Ministry leadership and represent the service at board levelOwn the P amp L for the engagement - cost control resource utilisation margin protection and forecast...

Client of Exceed IT Services in Abu Dhabi seeks an experienced head of service desk to own performance, staffing models and governance for a 20-seat desk across 573 locations. You will line-manage Supervisors, Senior Agents, and Tier 1/1.5 responders, while driving knowledge management and shift-left initiatives.The role emphasizes SLA/KPI ownership, call...

Diagnose and repair heating, ventilation, and air conditioning (HVAC) systems to ensure optimal functionality and efficiency.Perform routine maintenance checks on HVAC systems to prevent breakdowns and extend equipment lifespan.Install new HVAC units and components according to industry standards and manufacturer specifications.Calibrate and fine-tune HVAC...

Cultivate and maintain strong relationships with key clients ensuring their needs are met and exceeded to drive retentionConduct thorough market research to identify new sales opportunities and stay ahead of industry trends positioning yourself as a trusted advisorPrepare and deliver engaging sales presentations tailored to the unique challenges of potential...

Tycoon IT Services in Dubai seeks a results-driven Sales Specialist to expand our IT hardware and networking portfolio. You will cultivate senior client relationships, identify opportunities, and present tailored solutions that meet business needs.With at least 3 years of B2B sales in IT hardware/networking and a related degree, you will negotiate contracts,...

Role amp responsibilities Dear Candidate Greetings from Superbytes Information Technology Dubai We are currently hiring for the position of Customer Care Representative and we would like to invite for Virtual Interview Position Customer Care Representative Location Dubai UAE Benefits Visa Accommodation Transportation Food Allowance Meals Insurance Return...

Superbytes Information Technology Dubai is hiring for the position of Customer Care Representative to be interviewed virtually. Location: Dubai, UAE. The role requires strong communication, customer service skills and a positive, team‑oriented attitude. Previous customer service experience is an advantage. Benefits include visa, accommodation,...

Tycoon IT Services in Dubai seeks an experienced HVAC technician to diagnose and repair HVAC systems, perform routine maintenance, and install new units in commercial and residential buildings across the city.You will calibrate and fine-tune equipment to optimize performance, follow local codes, and ensure safety. A strong foundation with at least two years...

Established in 2001, Exceed is a leading service provider and software development company, providing a range of best of breed solutions and innovative services. Headquartered in UAE and operating in 10 countries with 400+ employees, 70+ partners, and 900+ regional customers. At the moment, we are looking for a Business Development Manager, aka Account...

Diagnose and repair heating, ventilation, and air conditioning (HVAC) systems to ensure optimal functionality and efficiency.Perform routine maintenance checks on HVAC systems to prevent breakdowns and extend equipment lifespan.Install new HVAC units and components according to industry standards and manufacturer and fine-tune HVAC equipment to optimize...

Field Details Job Title Program Manager Location Remote -Offshore(India) Skill Set GRC risk management compliance Years of Experience 8 Years Duration 12 Months Budget 4700 USD Shift Hours General JOB DESCRIPTION Job Title Program Manager Department Direct Supervisor Job Number Job Purpose DimensionsOperating Expense Budget Number of Staff...

Contract: 12 Weeks Initially Location: Remote (UK) with occasional travel to Abu Dhabi Sector: Investment Management / Private Assets Start: ASAP Role Overview We are urgently seeking an experienced Senior Business Analyst / Project Manager (BA/PM) with strong expertise in BlackRock Aladdin, eFront and Investment Management to support a major investment...

Iconic IT Consulting Services in remote offshore India seeks a seasoned Program Manager to lead GRC risk management initiatives. You will drive card management system migrations, coordinate dependencies, and ensure compliance with PCI-DSS, GDPR, AML, and KYC while guiding a diverse stakeholder group.The role requires 8–9 years in GRC/risk management within...

Iconic IT Consulting Services in remote offshore India seeks a seasoned Program Manager to lead GRC risk management initiatives. You will drive card management system migrations, coordinate dependencies, and ensure compliance with PCI-DSS, GDPR, AML, and KYC while guiding a diverse stakeholder group.The role requires 8–9 years in GRC/risk management within...

Strike IT Recruitment Services is urgently seeking a Senior BA/PM with strong expertise in BlackRock Aladdin, eFront and Investment Management to drive a major transformation programme. The role focuses on migrating from MSCI Barra to Aladdin with emphasis on Private Assets, Risk, Performance and Analytics.The candidate will work with business stakeholders,...

Field Details Job Title Program Manager Location Remote -Offshore(India) Skill Set GRC risk management compliance Years of Experience 8 Years Duration 12 Months Budget 4700 USD Shift Hours General JOB DESCRIPTION Job Title Program Manager Department Direct Supervisor Job Number Job Purpose Dimensions Operating Expense Budget Number of Staff...

Field Details Job Title Program Manager Location Remote -Offshore(India) Skill Set GRC risk management compliance Years of Experience 8 Years Duration 12 Months Budget 4700 USD Shift Hours General JOB DESCRIPTION Job Title Program Manager Department Direct Supervisor Job Number Job Purpose Dimensions Operating Expense Budget Number of Staff (direct)...