itsm

Inception, a G42 company, is the region’s leading innovator of AI-powered domain-specific as well as industry-agnostic products, built on a rich heritage of research and development. Within the G42 ecosystem, Inception functions as the core intelligence layer – transforming data and compute infrastructure into real-world, applied AI solutions. Beyond its...

Inception, a G42 company, is the region’s leading innovator of AI-powered domain-specific as well as industry-agnostic products, built on a rich heritage of research and development. Within the G42 ecosystem, Inception functions as the core intelligence layer – transforming data and compute infrastructure into real-world, applied AI solutions. Beyond its...

Primary Responsibilities Plan, lead and manage the end-to-end ISO/IEC 20000-1 certification program, including scope definition, timelines, budget, resources and stakeholder reporting. Review existing ITSM documentation, including policies, procedures, service catalogue, SLAs, OLAs and supplier contracts, to assess completeness and alignment with the...

ServiceNow ITSM Developer Job SnapshotRole: ServiceNow ITSM DeveloperLocation: Dubai, United Arab EmiratesIndustry: I T and ServicesFunction: IT-Software DevelopmentExperience: ExperiencedJob Type: Full-timeOverviewServiceNow ITSM Developer in Dubai, United Arab Emirates within the I T and Services sector is a strong opportunity for professionals experienced...

SummaryOur client, a diversified investment group with operations across multiple sectors, is looking for a ITSM & Service Delivery Manager to drive operational excellence and consistent delivery of IT services across its group companies.The role will own the IT service management platform, ITIL process governance, service performance, IT asset and software...

ITSM Tool Administration: Maintain, troubleshoot, and optimize ITSM tools and system monitoring capabilities.L2 Incident & Problem Management: Provide 2nd-level technical support, lead problem identification, and conduct root-cause analysis (RCA).Change & Release Control: Manage the Change Advisory Board (CAB), record all environment updates in the CMDB, and...

Sundus Technology Services in the United Arab Emirates seeks a Specialist - ITIL to govern ITSM processes, ensuring effective change, incident and problem management, and service catalogue maintenance. You will drive continuous improvement, coordinate audits and monitor SLA/OLA performance, delivering ITSM training and awareness.The role requires 7+ years in...

Inception, a G42 company, seeks an ITSM Manager to lead the design, implementation, and continuous improvement of ITIL-based processes across the enterprise. You will establish and mature ITSM frameworks from the ground up, ensuring operational excellence and auditability within Inception’s AI-driven ecosystem.You will collaborate with Engineering,...

Scope Investment is seeking a Senior IT Service Delivery Specialist to drive operational excellence across IT services. You will own the ITSM platform, governance, and performance, with a focus on cost management, user experience and service quality.You will lead end-to-end service delivery, manage major incidents, and coordinate platform upgrades and...

Sundus Technology Services in the United Arab Emirates seeks a Specialist - ITIL to govern ITSM processes, ensuring effective change, incident and problem management, and service catalogue maintenance. You will drive continuous improvement, coordinate audits and monitor SLA/OLA performance, delivering ITSM training and awareness. The role requires 7+ years...

DiceTek UAE is seeking a ServiceNow ITSM Developer in Dubai to implement and support ITSM modules. The role involves developing and maintaining scripts, troubleshooting platform issues, and supporting integrations with external systems.The ideal candidate will have strong ServiceNow experience, technical skills in JavaScript, and knowledge of ITIL processes....

ParamInfo in Dubai is seeking an ITSM specialist to support incident, problem, change and configuration management in a staff augmentation model. You will manage day-to-day ITSM activities, track SLAs and KPIs, and coordinate with internal teams and vendors to ensure service quality.The role focuses on governance, documentation, data quality and continuous...

Sundus Technology Services in the United Arab Emirates seeks a Specialist - ITIL to govern ITSM processes, ensuring effective change, incident and problem management, and service catalogue maintenance. You will drive continuous improvement, coordinate audits and monitor SLA/OLA performance, delivering ITSM training and awareness.The role requires 7+ years in...

Sundus Technology Services in the United Arab Emirates seeks a Specialist - ITIL to govern ITSM processes, ensuring effective change, incident and problem management, and service catalogue maintenance. You will drive continuous improvement, coordinate audits and monitor SLA/OLA performance, delivering ITSM training and awareness.The role requires 7+ years in...

Sundus Technology Services in the United Arab Emirates seeks a Specialist - ITIL to govern ITSM processes, ensuring effective change, incident and problem management, and service catalogue maintenance. You will drive continuous improvement, coordinate audits and monitor SLA/OLA performance, delivering ITSM training and awareness.The role requires 7+ years in...

Sundus Technology Services in the United Arab Emirates seeks a Specialist - ITIL to govern ITSM processes, ensuring effective change, incident and problem management, and service catalogue maintenance. You will drive continuous improvement, coordinate audits and monitor SLA/OLA performance, delivering ITSM training and awareness.The role requires 7+ years in...

Sundus Technology Services in the United Arab Emirates seeks a Specialist - ITIL to govern ITSM processes, ensuring effective change, incident and problem management, and service catalogue maintenance. You will drive continuous improvement, coordinate audits and monitor SLA/OLA performance, delivering ITSM training and awareness.The role requires 7+ years in...

ITHR Technologies Consulting LLC seeks a highly experienced Senior IT Service Delivery Specialist to oversee IT service delivery across a multi-site environment. You will administer and optimize ITSM platforms, implement ITIL best practices, and manage IT assets, licences, vendors, and contracts with strong governance and financial oversight.The role...

Sundus Technology Services in the United Arab Emirates seeks a Specialist - ITIL to govern ITSM processes, ensuring effective change, incident and problem management, and service catalogue maintenance. You will drive continuous improvement, coordinate audits and monitor SLA/OLA performance, delivering ITSM training and awareness.The role requires 7+ years in...

ITHR Technologies Consulting LLC seeks a highly experienced Senior IT Service Delivery Specialist to oversee IT service delivery across a multi-site environment. You will administer and optimize ITSM platforms, implement ITIL best practices, and manage IT assets, licences, vendors, and contracts with strong governance and financial oversight. The role...