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DescriptionHire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality,...

We are looking for experienced customer service professionals to join our Customer Experience team in Dubai.Open Positions:Call Centre Agent – Bilingual (English & Arabic)What we’re looking for:Minimum 2-5 years of Contact Centre experienceExperience handling voice, email, chat & WhatsApp customer interactionsStrong customer service and communication...

About WhiteCrow We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent...

About WhiteCrow We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent...

Job SnapshotCustomer Support Agent - Contact Centre in Dubai, United Arab Emirates is a Retail hiring opportunity for a bilingual customer service professional with strong Arabic and English communication skills, CRM experience, complaint handling ability, and a clear focus on fast, accurate customer support.Job DetailsLocation: Dubai, United Arab...

Job Description: Job Purpose dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to...

We are looking for an experienced Senior Agent / Team Leader – Contact Centre to join our team in Dubai, UAE. We are particularly interested in candidates with strong Team Leader experience, excellent English communication skills, and a solid background in managing contact centre operations across Voice and Digital Channels. Key Requirements: 7+ years of...

Outvise seeks a senior Service Delivery Manager to oversee the Contact Centre & Managed Services engagement in Dubai, UAE. The role emphasizes operations management, service governance, and improving SLA performance while coordinating with CRM/telecom platforms and IT infrastructure.You will engage with stakeholders, ensuring security and compliance, and...

Ejadah is seeking a Call Centre Agent in Dubai to join our Customer Experience team. The role requires strong communication in English and Arabic, extensive contact centre experience, and proficiency with CRM/ticketing tools. You will handle voice, email, chat, and WhatsApp inquiries while maintaining accuracy, empathy, and adherence to call scripts....

Reservations Agent - Global Contact Centre - Jumeirah Group & Corporate United Arab Emirates Trending Job Description About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face...

Ejadah in Dubai, UAE seeks an experienced Senior Agent / Team Leader – Contact Centre to drive performance across Voice and Digital channels. 7+ years in contact centre operations and 2+ years in leadership are required, with FM contact centre exposure preferred.You will lead 24/7 shift operations, monitor AHT and KPIs, coach staff, and collaborate across...

Manager - Quality - Global Contact Centre - Jumeirah Group & CorporateUnited Arab EmiratesTrendingJob DescriptionAbout JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury...

Contact Centre Agent – Arabic Speaker Location: Dubai, UAEContract: 3 Months Industry: Retail / E-commerce Salary: AED 4,500–4,800 per month Joining: Immediate Language: Arabic & English – Mandatory We are looking for an Arabic-speaking Contact Centre Agent with retail or e-commerce experience to support customers across calls, emails, and live...

Manager - Quality - Global Contact Centre - Jumeirah Group & CorporateUnited Arab EmiratesTrendingJob DescriptionAbout JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury...

Job Description - Role: Contact Centre Agent (Arabic Speakers) - Employment Type: Full time - Client Industry: Retail - Location: Dubai - Start Date: Immediate / As per availability - Salary: AED 6,000 per month Key Responsibilities: - Handle inbound and outbound customer calls professionally - Respond to customer inquiries via chat, email, and phone -...

TASC Outsourcing in Dubai is seeking an Arabic-speaking Contact Centre Agent to support customers across calls, emails and live chat for retail and e-commerce. Immediate joining is required for a 3-month contract.You will handle orders, inquiries on deliveries, returns, refunds, and promotions, using CRM/ticketing systems, and coordinating with stores and...

WhiteCrow Research Pvt. Ltd. is seeking a Director - Customer Engagement & Contact Centre to lead the strategy for the contact center and all customer engagement channels in a Dubai-based investment group.You will set service standards, KPIs, and a technology roadmap, while ensuring efficient operations and exceptional customer experiences across channels....

Job Description What You'll Be Doing: Command Centre & Real-Time Operations Lead real-time monitoring of service levels, customer demand, queue performance, and operational stability. Drive service recovery actions during high-volume periods and operational disruptions. Ensure continuous visibility of operational performance across customer contact...

Call Centre Executive Job Description First point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient. Answering incoming calls, managing multiple lines simultaneously, and help patients with various...

eMinds in the UAE seeks a Quality Assurance Team Lead to oversee quality monitoring within our contact centre operations, ensuring customer interactions meet established service standards and client expectations.This role leads quality audits, calibration sessions, performance analysis and coaching to drive improvements in customer experience and first...