ids delivery services

Key Responsibilities Manage end-to-end delivery of IT managed services in accordance with contractual SLAs and KPIs. Monitor service performance, availability, incident resolution, and customer satisfaction. Manage incident, problem, and change management processes in an ITIL-aligned environment. Handle escalations, root cause analysis (RCA), and corrective...

Customer Service Governance – Act as the primary service delivery owner for assigned customer accounts, ensuring effective governance, regular service reviews, and adherence to contractual commitments and agreed SLAs. Consumption & Usage Management – Monitor and review customer service consumption on a monthly basis, identifying overconsumption,...

Miral Experiences in Abu Dhabi seeks an IT Digital Support Specialist responsible for delivering IT services across the organization, working with internal teams and stakeholders to maintain high service standards, manage incidents and requests, support IT operations, and drive service improvements. This role suits a proactive IT professional who thrives in...

IT Service Delivery Manager As IT Service Delivery Manager you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide These mission-critical solutions include software that orchestrates baggage transport advanced data analytics platforms and IT infrastructure You will connect our customers with the Service...

Keeta, an independent brand of Meituan, is redefining food delivery across Hong Kong, Saudi Arabia, Brazil, and the Middle East. As we continue to scale, we're looking for a Service Delivery Manager to lead our customer experience operations in Dubai, drive service excellence, and ensure seamless support for our customers, merchants, and riders.If you're...

BEEAH is pioneering sustainability and inspiring innovation to empower humanity’s future. Through innovation, full-circle resource management, and digital transformation, BEEAH is addressing environmental challenges, deploying the latest technologies, and creating the roadmap for a smart and sustainable future. Renowned for groundbreaking environmental...

Keeta, an independent brand of Meituan, is redefining food delivery across Hong Kong, Saudi Arabia, Brazil, and the Middle East. As we continue to scale, we're looking for a Service Delivery Manager to lead our customer experience operations in Dubai, drive service excellence, and ensure seamless support for our customers, merchants, and riders. If you're...

A Group is seeking a reliable delivery driver in Dubai to ensure timely and safe transportation of items. The ideal candidate will be committed to customer satisfaction, work collaboratively with the delivery team, and ensure that items are well packed and accurately delivered. Responsibilities include loading and delivering items, validating orders, and...

Keeta, an independent brand of Meituan, is redefining food delivery across Hong Kong, Saudi Arabia, Brazil, and the Middle East. As we continue to scale, we're looking for a Service Delivery Manager to lead our customer experience operations in Dubai, drive service excellence, and ensure seamless support for our customers, merchants, and riders.If you're...

We are recruiting for a Legal Associate to support a reputable and well-established law firm in the UAE. Key Responsibilities: Advise clients on VARA licensing and regulatory compliance frameworks. Draft, review, and negotiate contracts, agreements, and legal documentation for virtual assets and financial services. Monitor industry trends and regulatory...

Legal advisor – Financial Services & Fintech We are currently seeking a Senior professional to join a growing legal team specializing in financial services, fintech, and regulatory matters. Key Responsibilities Advise clients on financial services and fintech-related regulations. Support licensing, regulatory approvals, and compliance requirements. ...

Müller's Solutions is seeking an experienced and results-driven ServiceNow Service Delivery Manager to oversee the delivery and performance of our ServiceNow solutions. In this role, you will be responsible for managing service delivery teams, ensuring alignment with business goals, and driving continuous improvement in ServiceNow platform operations. Key...

Lead the day-to-day delivery of managed IT services, ensuring reliable operations, effective technical coordination and high customer satisfaction. This role is the primary operational contact for customers and coordinates internal teams, delivery partners and technology vendors.Lead the day-to-day delivery of managed IT services, ensuring reliable...

Solutions21 is seeking a Senior IT Service Delivery Manager to lead day-to-day delivery of managed IT services from the Abu Dhabi site. You will act as the primary operational contact for customers and coordinate internal teams, delivery partners and technology vendors to ensure reliable operations and high customer satisfaction.You will drive ITIL-aligned...

Service Delivery Manager - Dubai Employment: Full Time Location: Dubai • Address: Jebel Ali Freezone The role The Service Delivery Manager is an integral part of the Service Operations team and represents all consumer‑facing Technology services across the Chalhoub Group. You are responsible for ensuring all Service Support and Service Delivery actions...

Job DescriptionProvide the needed-on time support and troubleshooting for all issues happens in all domains, since connectivity provided through IP.Do the needful escalation and involve vendors on time affecting manner in case of need, and ensuring adequate follow up and problem resolution within contracted SLAs.Performing periodic analysis of performance...

Fisher in Dubai is seeking a skilled leader to run the service desk and IT operations, ensuring efficient workload distribution, strong SLA adherence, and high service quality. You will guide L1 support, manage assets, and oversee access governance. The role emphasizes automation, partner onboarding, and enterprise apps support, with collaboration across...

About Us Scope Investment is a diversified investment group with operations across Retail and distribution, Food & Beverages, Real Estate, Healthcare and Automotive sectors. We are committed to building sustainable, well-governed, and high-performing businesses. Strong governance, risk management, and internal controls are core to how we operate. About...

ITHR 360° CONSULTING FZE is seeking a Senior IT Service Delivery Specialist to oversee IT service delivery across a multi-site environment and continuously improve ITSM practices. The role requires hands-on ITSM expertise, governance, asset and vendor management, and strong stakeholder engagement. The successful candidate will manage ITIL-aligned processes,...

Client of ITHR 360° CONSULTING FZE is seeking a highly experienced Senior IT Service Delivery Specialist to oversee IT service delivery across a multi-site enterprise. You will manage ITSM platforms, ITIL processes and governance, and coordinate with vendors, contracts and budgets to ensure high service quality and cost efficiency. The role emphasizes...