head of customer services

Head of Customer Service/Support Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Head of Support to join our rapidly growing team in Dubai. Responsibilities Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction...

Job Title - Head of Customer Services (Fin Tech) About the Role We are seeking an experienced and customer-focused leader to head the Customer Service division for a fast-growing FinTech organisation. The Head of Customer Service will be responsible for developing and executing customer experience strategies leading multi-channel support operations and...

Job Title - Head of Customer Services (Fin Tech) About the Role We are seeking an experienced and customer-focused leader to head the Customer Service division for a fast-growing FinTech organisation. The Head of Customer Service will be responsible for developing and executing customer experience strategies leading multi-channel support operations and...

Head of Customer Service/Support About the job: Pay CC is a cutting-edge payment solution provider specifically tailored for high-risk industries. We are looking for a Head of Support to join our rapidly growing team in Dubai. Responsibilities: Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates...

OverviewA leading international financial services organization is seeking a strategic and experienced Global Head of Customer Service to lead and transform its customer support operations across multiple regions. This executive leadership role is responsible for defining the global customer service vision, driving operational excellence, and ensuring a...

Confidential Careers in Dubai seeks a Global Head of Customer Service to lead and transform its client support across regions, defining the global vision and elevating service quality. You will shape the operating model, SLAs, and performance metrics while building multilingual teams and partnering with Compliance, Product, and Technology to align...

Confidential Careers in Dubai seeks a Global Head of Customer Service to lead and transform its client support across regions, defining the global vision and elevating service quality. You will shape the operating model, SLAs, and performance metrics while building multilingual teams and partnering with Compliance, Product, and Technology to align...

ResponsibilitiesDefine Al Tayer Insignia's experience design vision and multi-year roadmapBuild the experience design function from scratch including methodology, standards, tools, and governanceOwn end-to-end journey mapping and service design across the full customer lifecycleManage the Experience Design unit and drive systematic collaboration with...

Black Pearl Consult is seeking a Senior Customer Service Manager to oversee operations of Customer Happiness Centers in Dubai. The ideal candidate should have 12–16 years of experience, strong leadership skills, and a proven track record in managing high-call volume service centers. Responsibilities include driving customer satisfaction, leading teams, and...

ResponsibilitiesDefine Al Tayer Insignia's experience design vision and multi-year roadmapBuild the experience design function from scratch including methodology, standards, tools, and governanceOwn end-to-end journey mapping and service design across the full customer lifecycleManage the Experience Design unit and drive systematic collaboration with...

Job Title - Head of Customer Services (Fin Tech) About the Role We are seeking an experienced and customer-focused leader to head the Customer Service division for a fast-growing FinTech organisation. The Head of Customer Service will be responsible for developing and executing customer experience strategies leading multi-channel support operations and...

About the Role: We are seeking an experienced and strategic Head of IT Service to lead the delivery and continuous improvement of Cognita's global IT Service Desk and IT Service Management (ITSM) functions. Reporting to the Director of Technology Services, you will be responsible for shaping and evolving the Group's IT service model, ensuring exceptional,...

- About the Role: We are seeking an experienced and strategic Head of IT Service to lead the delivery and continuous improvement of Cognita’s global IT Service Desk and IT Service Management (ITSM) functions. Reporting to the Director of Technology Services, you will be responsible for shaping and evolving the Group’s IT service model, ensuring...

Foreground is partnering with an innovative FinTech organisation in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. The company is scaling rapidly and requires a leader who can design seamless customer interactions, enhance service models, and embed a data-driven approach to CX...

Foreground is partnering with an innovative FinTech organisation in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. The company is scaling rapidly and requires a leader who can design seamless customer interactions enhance service models and embed a data-driven approach to CX improvement. ...

Role: Head of Customer Success Location: Dubai Reports to: CEO Job Summary The Head of Customer Success will oversee the entire customer success function ensuring clients receive maximum value from our products and services. This leadership role is ideal for a strategic thinker with exceptional communication skills and the ability to foster long-term...

Abu Dhabi, United Arab Emirates | Posted on 21/07/2026 Black & Grey HR is hiring for a Head of Services for a leading organization in the UAE. We are looking for an experienced and strategic leader to oversee the complete Services function, ensuring operational excellence, commercial success, and sustainable business growth. This role will be responsible...

OverviewA leading international financial services organization is seeking a strategic and experienced Global Head of Customer Service to lead and transform its customer support operations across multiple regions. This executive leadership role is responsible for defining the global customer service vision, driving operational excellence, and ensuring a...

Head Baker Location: Dubai Opening: In 2-3 months Job Summary: Our client is seeking a talented and passionate Head Baker to lead their bakery team for a U.S.-based donuts & coffee franchise launching in Dubai. As a hands‑on leader, you'll bring the magic of donuts to life and help build an iconic brand from the ground up. Requirements - Strong baking...

Abu Dhabi, United Arab Emirates | Posted on 21/07/2026Black & Grey HR is hiring for a Head of Services for a leading organization in the UAE. We are looking for an experienced and strategic leader to oversee the complete Services function, ensuring operational excellence, commercial success, and sustainable business growth. This role will be responsible for...