contact manager

We are hiring for one of our major clients for the below requirement in Dubai, UAERole: Genesys Operations / Implementation EngineerEmployment Type: 1 year & extendable contract, long term, outsourcedNotice Period: Immediate joiners to a maximum of 15-30 days of noticeRole OverviewWe are seeking an experienced CCaaS Implementation & Support Specialist with...

We are hiring for one of our major clients for the below requirement in Dubai, UAERole: Genesys Operations / Implementation EngineerEmployment Type: 1 year & extendable contract, long term, outsourcedNotice Period: Immediate joiners to a maximum of 15-30 days of noticeRole OverviewWe are seeking an experienced CCaaS Implementation & Support Specialist with...

Urgently required a candidate for one of the leading company in GCC. Candidate should have University degree in any discipline from a reputable university. 5+ years of Contact Centre management experience gained within a busy client-centric and results-driven environment such as Contact Centre of Banking or Insurance sectors. Capable of planning and...

Customer Contact Centre Manager A fast-growing lifestyle hospitality group is looking for an operationally strong quality driven sharp leader to head up its Central Reservations and Guest Contact function across multiple properties. This isnt a back-office reservations role. Youll lead the team that shapes the guest journey before check-in even begins. ...

Service Delivery Manager – Contact Centre & Managed Services A senior Service Delivery Manager opportunity supporting a major enterprise managed services engagement in Dubai, UAE. The role focuses on contact centre operations, service governance, SLA management, stakeholder engagement and service performance improvement. Candidates should have strong...

Service Delivery Manager – Contact Centre & Managed Services A senior Service Delivery Manager opportunity supporting a major enterprise managed services engagement in Dubai, UAE. The role focuses on contact centre operations, service governance, SLA management, stakeholder engagement and service performance improvement. Candidates should have strong...

Service Delivery Manager – Contact Centre & Managed Services A senior Service Delivery Manager opportunity supporting a major enterprise managed services engagement in Dubai, UAE. The role focuses on contact centre operations, service governance, SLA management, stakeholder engagement and service performance improvement. Candidates should have strong...

Responsibilities PRIMARY JOB DUTIES AND RESPONSIBILITIESDrive the day-to-day performance of the Contact Center omni channel operations, ensuring seamless service across voice, digital, and AI-enabled channels in alignment with CCAD’s patient-first strategy. Champion the adoption and effective use of technology, automation, and AI-enabled tools to improve...

We are hiring for one of our major clients for the below requirement in Dubai, UAE Job Details: Role: Genesys Operations / Implementation Engineer Employment Type: 1 year & extendable contract, long term, outsourced Work Location: Dubai, United Arab Emirates Notice Period: Immediate joiners to a maximum of 15-30 days of notice Role Overview We are seeking an...

Job Description:About the role:As an Assistant Manager is responsible for managing real‑time contact centre operations to ensure optimal service levels, workforce utilization, and operational efficiency. The role oversees intraday performance, monitors key service metrics, and implements immediate corrective actions to address volume fluctuations, staffing...

Job Description: About the role: As an Assistant Manager is responsible for managing real‑time contact centre operations to ensure optimal service levels, workforce utilization, and operational efficiency. The role oversees intraday performance, monitors key service metrics, and implements immediate corrective actions to address volume fluctuations,...

DescriptionAbout the role:As an Assistant Manager is responsible for managing real-time contact centre operations to ensure optimal service levels, workforce utilization, and operational efficiency. The role oversees intraday performance, monitors key service metrics, and implements immediate corrective actions to address volume fluctuations, staffing gaps,...

We are hiring for one of our major clients for the below requirement in Dubai, UAERole: Genesys Operations / Implementation EngineerEmployment Type: 1 year & extendable contract, long term, outsourcedNotice Period: Immediate joiners to a maximum of 15-30 days of noticeRole OverviewWe are seeking an experienced CCaaS Implementation & Support Specialist with...

Parker Connect urgently seeks a candidate for one of the leading companies in the GCC. The role requires a university degree in any discipline from a reputable university and at least 5+ years in contact centre management within busy client-centric environments such as banking or insurance sectors.The successful candidate will plan and implement new...

Outvise seeks a senior Service Delivery Manager to oversee the Contact Centre & Managed Services engagement in Dubai, UAE. The role emphasizes operations management, service governance, and improving SLA performance while coordinating with CRM/telecom platforms and IT infrastructure.You will engage with stakeholders, ensuring security and compliance, and...

Outvise seeks a senior Service Delivery Manager to oversee the Contact Centre & Managed Services engagement in Dubai, UAE. The role emphasizes operations management, service governance, and improving SLA performance while coordinating with CRM/telecom platforms and IT infrastructure.You will engage with stakeholders, ensuring security and compliance, and...

Outvise seeks a senior Service Delivery Manager to oversee the Contact Centre & Managed Services engagement in Dubai, UAE. The role emphasizes operations management, service governance, and improving SLA performance while coordinating with CRM/telecom platforms and IT infrastructure. You will engage with stakeholders, ensuring security and compliance, and...

Job Description:About the role:As an Assistant Manager is responsible for managing real‑time contact centre operations to ensure optimal service levels, workforce utilization, and operational efficiency. The role oversees intraday performance, monitors key service metrics, and implements immediate corrective actions to address volume fluctuations, staffing...

Role SummaryThe Regional Contact Center Manager will drive and facilitate service excellence by adopting best practices within the contact center. This role involves identifying process gaps to create a seamless customer experience and managing coaching activities to reinforce strengths and address weaknesses across various sections of the Contact Center...

About the role Job Description About the role As an Assistant Manager is responsible for managing real-time contact centre operations to ensure optimal service levels, workforce utilization, and operational efficiency. The role oversees intraday performance, monitors key service metrics, and implements immediate corrective actions to address volume...