complaint

Job Title: Complaints Analyst Role Summary: Seeking a detail-oriented Complaints Analyst to manage investigate and resolve customer complaints in line with UAE regulatory standards. The role focuses on ensuring fair customer outcomes timely resolution compliance and identifying root causes to improve processes. Key Responsibilities: Handle end-to-end...

Key Accountabilities JOB DESCRIPTION Performance Management & ReportingOwn and deliver daily, weekly, monthly, and quarterly performance dashboards, ensuring all complaint KPIs (resolution TAT, FCR, CSAT, SLA compliance, backlog aging) are tracked, analyzed, and reported to CO leadership to support decision-making. Prepare performance reports by collecting,...

Job Description: Key Accountabilities Performance Management & Reporting Own and deliver daily, weekly, monthly, and quarterly performance dashboards, ensuring all complaint KPIs (resolution TAT, FCR, CSAT, SLA compliance, backlog aging) are tracked, analyzed, and reported to CO leadership to support decision-making. Prepare performance reports by...

Key Accountabilities JOB DESCRIPTION Performance Management & Reporting Own and deliver daily, weekly, monthly, and quarterly performance dashboards, ensuring all complaint KPIs (resolution TAT, FCR, CSAT, SLA compliance, backlog aging) are tracked, analyzed, and reported to CO leadership to support decision-making. Prepare performance reports by...

Own and deliver daily, weekly, monthly, and quarterly performance dashboards, ensuring all complaint KPIs (resolution TAT, FCR, CSAT, SLA compliance, backlog aging) are tracked, analyzed, and reported to CO leadership to support decision-making. Prepare performance reports by collecting, analyzing, and summarizing data and trends in a clear, actionable...

Job Title: Complaint Manager Location: Cyprus About the Role: We are seeking a high-profile experienced Complaint Manager to oversee and manage client complaints ensuring compliance with regulations and maintaining the highest standards of customer service. The ideal candidate will be the key point of contact for handling complex complaints ensuring...

Job Description: Key Accountabilities Performance Management & Reporting Own and deliver daily, weekly, monthly, and quarterly performance dashboards, ensuring all complaint KPIs (resolution TAT, FCR, CSAT, SLA compliance, backlog aging) are tracked, analyzed, and reported to CO leadership to support decision-making. Prepare performance reports by...

Key Accountabilities JOB DESCRIPTION Performance Management & Reporting - Own and deliver daily, weekly, monthly, and quarterly performance dashboards, ensuring all complaint KPIs (resolution TAT, FCR, CSAT, SLA compliance, backlog aging) are tracked, analyzed, and reported to CO leadership to support decision-making. - Prepare performance reports by...

eDaran in the United Arab Emirates seeks a senior Operations Leader to own performance management and regulatory compliance within customer operations. You will design and deliver dashboards, reports, and escalation workflows while coordinating with offshore teams to ensure service levels and business continuity.The role requires 6–8 years in telecom/tech...

HSBC UAE is seeking a customer complaints professional to manage and resolve complaints and queries across multiple channels in line with UAE procedures. You will drive root-cause fixes, uplift frontline capability, and improve loyalty by delivering timely investigations and accurate outcomes.Ideal candidates will have a degree and strong knowledge of...

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a...

Key AccountabilitiesLead the resolution of complex enterprise complaints related to: network outages and performance issues across MPLS, DIA, VPN, IPLC, and SD-WAN services; billing discrepancies; service activation and provisioning delays; and chronic fault cases. Serve as the primary escalation point for priority enterprise cases, including P1 and P2...

DescriptionBayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.As part of Dubizzle Group, we are alongside some of the strongest classified brands in the...

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a...

First Abu Dhabi Bank is looking for a Complaints and AML Desk Specialist in Abu Dhabi to support the Payments Centre. This role involves managing customer complaints, payment-related queries, and AML-related payment blocks while ensuring compliance and service quality.The ideal candidate will have a relevant degree, two years of banking experience, and...

Key Accountabilities Lead the resolution of complex enterprise complaints related to: network outages and performance issues across MPLS, DIA, VPN, IPLC, and SD-WAN services; billing discrepancies; service activation and provisioning delays; and chronic fault cases. Serve as the primary escalation point for priority enterprise cases, including P1 and P2...

eDaran in the United Arab Emirates seeks a senior Operations Leader to own performance management and regulatory compliance within customer operations. You will design and deliver dashboards, reports, and escalation workflows while coordinating with offshore teams to ensure service levels and business continuity. The role requires 6–8 years in telecom/tech...

eDaran in the United Arab Emirates seeks a senior Operations Leader to own performance management and regulatory compliance within customer operations. You will design and deliver dashboards, reports, and escalation workflows while coordinating with offshore teams to ensure service levels and business continuity.The role requires 6–8 years in telecom/tech...

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With...

Key Accountabilities Lead the resolution of complex enterprise complaints related to: network outages and performance issues across MPLS, DIA, VPN, IPLC, and SD-WAN services; billing discrepancies; service activation and provisioning delays; and chronic fault cases. Serve as the primary escalation point for priority enterprise cases, including P1 and P2...