call quality lead

Quickk Way Government Transactions LLC is seeking an experienced Quality Assurance professional to lead QA initiatives across call centre operations in a fast-paced environment. The role requires oversight of audits, coaching, and the development of performance improvement plans to ensure high service levels and adherence to SOPs.Strong CRM/ERP know-how and...

Quickk Way Government Transactions LLC is seeking an experienced Quality Assurance professional to lead QA initiatives across call centre operations in a fast-paced environment. The role requires oversight of audits, coaching, and the development of performance improvement plans to ensure high service levels and adherence to SOPs.Strong CRM/ERP know-how and...

A prominent service provider is seeking a Call Centre Quality / Operations Specialist for a government client project in Dubai. This one-year contract role requires a minimum of 12 years of experience in contact center operations. Responsibilities include overseeing service quality delivery, implementing government standards, and conducting operational...

DIB is seeking a back-office professional in Dubai to support ENR Sales/Retention/CLM with strong data handling and process discipline. You will monitor calls, verify ENR transactions, and produce MIS reports to aid management in productivity improvements.The role requires 4+ years in retail banking, a bachelor’s degree, and solid communication skills. You...

DIB is seeking a back-office professional in Dubai to support ENR Sales/Retention/CLM with strong data handling and process discipline. You will monitor calls, verify ENR transactions, and produce MIS reports to aid management in productivity improvements.The role requires 4+ years in retail banking, a bachelor’s degree, and solid communication skills. You...

Atlantis Resorts in Dubai, UAE seeks an Assistant Manager - Call Center Operations to lead a high-volume guest contact operation. The role covers operational oversight, service auditing, training and reporting to elevate the guest experience within a luxury five-star property.Ideal candidates have at least two years in a similar role, excellent...

Wynn Al Marjan Island seeks a Supervisor – Call Center Operations to lead and develop the resort’s Call Center team in the UAE. You will drive structured training, coaching, and knowledge management to enhance guest interactions across multiple channels, with a strong emphasis on upselling and luxury service standards.The role requires 2–4 years of...

Call Centre and Leads Management OfficerJobTitle: Call Centre and Leads Booking OfficerJob Summary: Your primary responsibility will be to convert the leads generated by the marketing team into satisfied patients. Through effective communication, relationship-building, and exceptional customer service, you will play a crucial role in expanding our patient...

Wynn Al Marjan Island seeks a Supervisor – Call Center Operations to lead and develop the resort’s Call Center team in the UAE. You will drive structured training, coaching, and knowledge management to enhance guest interactions across multiple channels, with a strong emphasis on upselling and luxury service standards. The role requires 2–4 years of...

Tanqeeb is seeking a Maintenance Technician in Abu Dhabi to perform repair works on electrical equipment, circuit breakers and related devices. The role requires preparing material requisitions and coordinating parts from warehouses, as well as handling local purchase requests as per procedures. Applicants should be prepared to respond to emergencies...

Atlantis Resorts in Dubai, UAE seeks an Assistant Manager - Call Center Operations to lead a high-volume guest contact operation. The role covers operational oversight, service auditing, training and reporting to elevate the guest experience within a luxury five-star property.Ideal candidates have at least two years in a similar role, excellent...

Atlantis Resorts in Dubai, UAE seeks an Assistant Manager - Call Center Operations to lead a high-volume guest contact operation. The role covers operational oversight, service auditing, training and reporting to elevate the guest experience within a luxury five-star property. Ideal candidates have at least two years in a similar role, excellent...

Job Title: Call Centre and Leads Management SpecialistJob Summary: Your primary responsibility will be to convert the leads generated by the marketing team into satisfied patients. Through effective communication, relationship-building, and exceptional customer service, you will play a crucial role in expanding our patient base and promoting the highest...

Atlantis, The Palm in Dubai invites an experienced professional to join as Assistant Manager, Call Center. You will support the Manager in daily operations, ensure world-class guest service, and drive a culture of service excellence across a luxury five-star property.We are seeking a strong communicator with leadership flair, capable of auditing, planning,...

Trans Skills is seeking experienced Call Centre Quality / Operations Specialists to join a government client project in Dubai. This is a one‑year contract role with potential extension, ideal for professionals with extensive experience in contact center operations and customer service excellence. Job Title: Call Centre Quality / Operation Specialist. Key...

Location: Dubai, UAE – Off-siteExperience: 7+ Years in Software amp; Data Quality AssuranceLeadership Experience: 3+ years leading QA on data platform, data warehouse or analytics programsNotice Period: Candidates who can join immediately or on/before 15 October 2026 are preferred.Role OverviewWe are looking for an experienced Quality Assurance Lead to own...

ResponsibilitiesDevelop implement and maintain Quality Assurance policies SOPs and standardsConduct regular call audits sales audits process audits and compliance checksMonitor sales calls to evaluate opening probing listening professionalism product knowledge objection handling and closing techniquesIdentify recurring performance and process gaps and...

Location: Dubai, UAE – Off-siteExperience: 7+ Years in Software amp; Data Quality AssuranceLeadership Experience: 3+ years leading QA on data platform, data warehouse or analytics programsNotice Period: Candidates who can join immediately or on/before 15 October 2026 are preferred.Role OverviewWe are looking for an experienced Quality Assurance Lead to own...

Location: Dubai, UAE – Off-siteExperience: 7+ Years in Software amp; Data Quality AssuranceLeadership Experience: 3+ years leading QA on data platform, data warehouse or analytics programsNotice Period: Candidates who can join immediately or on/before 15 October 2026 are preferred.Role OverviewWe are looking for an experienced Quality Assurance Lead to own...

Location: Dubai, UAE – Off-siteExperience: 7+ Years in Software amp; Data Quality AssuranceLeadership Experience: 3+ years leading QA on data platform, data warehouse or analytics programsNotice Period: Candidates who can join immediately or on/before 15 October 2026 are preferred.Role OverviewWe are looking for an experienced Quality Assurance Lead to own...