call quality lead

Quality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. You will also help associates by training them how to make a great conversation and close the sale and build excellent rapport with the customers. You will lead by example. When required, you...

Quickk Way Government Transactions LLC is seeking an experienced Quality Assurance professional to lead QA initiatives across call centre operations in a fast-paced environment. The role requires oversight of audits, coaching, and the development of performance improvement plans to ensure high service levels and adherence to SOPs.Strong CRM/ERP know-how and...

Quickk Way Government Transactions LLC is seeking an experienced Quality Assurance professional to lead QA initiatives across call centre operations in a fast-paced environment. The role requires oversight of audits, coaching, and the development of performance improvement plans to ensure high service levels and adherence to SOPs.Strong CRM/ERP know-how and...

**Key Responsibilities**: - Monitor and evaluate customer calls to ensure quality and compliance standards are met. - Contact customers to explain financial products, services, and processes clearly and professionally. - Ensure all conversations are conducted in line with UAE banking regulations and internal compliance policies.Identify gaps in...

A prominent service provider is seeking a Call Centre Quality / Operations Specialist for a government client project in Dubai. This one-year contract role requires a minimum of 12 years of experience in contact center operations. Responsibilities include overseeing service quality delivery, implementing government standards, and conducting operational...

Medical Officer - Inpatient Precertification is responsible for managing the Inpatient Precertification cases while ensuring that departmental goals, timeline of activities, and compliance measures are met. What you do • Precertification team is functional on 24/7 basis. Therefore the Medical Officer will be working on flexible shift basis as per the...

Call Centre and Leads Management OfficerJobTitle: Call Centre and Leads Booking OfficerJob Summary: Your primary responsibility will be to convert the leads generated by the marketing team into satisfied patients. Through effective communication, relationship-building, and exceptional customer service, you will play a crucial role in expanding our patient...

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi is seeking a Non-Management Front Desk/Guest Services Associate. You will answer and route guest calls, provide information, and process requests with professionalism and courtesy.You will coordinate with various departments, assist guests with access and billing issues, and help ensure a seamless guest...

NMC Healthcare LLC is seeking a patient services associate to be the first point of contact for patients, delivering exceptional service. You will answer calls, help schedule appointments, verify details, and route inquiries to the correct healthcare personnel while maintaining privacy and professionalism.Ideal candidates have a Bachelor’s degree and at...

NMC Healthcare LLC is seeking a patient services associate to be the first point of contact for patients, delivering exceptional service. You will answer calls, help schedule appointments, verify details, and route inquiries to the correct healthcare personnel while maintaining privacy and professionalism.Ideal candidates have a Bachelor’s degree and at...

Job Title: Call Centre and Leads Management SpecialistJob Summary: Your primary responsibility will be to convert the leads generated by the marketing team into satisfied patients. Through effective communication, relationship-building, and exceptional customer service, you will play a crucial role in expanding our patient base and promoting the highest...

Dubai, United Arab Emirates | Posted on 18/07/2025 Ensure effective implementation and maintenance of quality control and quality assurance activities within the AGUP Phase 2 Central Processing Facility 2 (CPF2) package, under the responsibility of the CPF2 Package Manager and during all phases of the Project execution (detailed engineering, procurement and...

We are currently looking for Quality Assurance Lead for our UAE operations with the following Skill set and terms & conditions.Skill Sets :Minimum 8 years experience in Enterprise Application TestingMinimum 3 years experience leading an Application Testing teamExperience testing customer portals and complex enterprise applicationsDirect experience of...

ResponsibilitiesDevelop implement and maintain Quality Assurance policies SOPs and standardsConduct regular call audits sales audits process audits and compliance checksMonitor sales calls to evaluate opening probing listening professionalism product knowledge objection handling and closing techniquesIdentify recurring performance and process gaps and...

ResponsibilitiesDevelop implement and maintain Quality Assurance policies SOPs and standardsConduct regular call audits sales audits process audits and compliance checksMonitor sales calls to evaluate opening probing listening professionalism product knowledge objection handling and closing techniquesIdentify recurring performance and process gaps and...

We are currently looking for Quality Assurance Lead for our UAE operations with the following Skill set and terms & conditions.Skill Sets :Minimum 8 years experience in Enterprise Application TestingMinimum 3 years experience leading an Application Testing teamExperience testing customer portals and complex enterprise applicationsDirect experience of...

The Plant Lead Quality will oversee the Quality Assurance (QA) and Quality Control (QC) functions ensuring compliance with global regulatory standards continuous process improvement and effective SAP integration. The role is critical to maintaining high-quality manufacturing standards and supporting the facilitys global operational goals. Key...

We are currently looking for Quality Assurance Lead for our UAE operations with the following Skill set and terms & conditions. Skill Sets : Minimum 8 years experience in Enterprise Application Testing Minimum 3 years experience leading an Application Testing team Experience testing customer portals and complex enterprise applications Direct experience...

About us Worley is a global company of energy chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting engineering procurement and construction across the project lifecycle with services extending through to operations and...

Title: Lead Quality Engineer Belong Connect Grow with KBR! The KBR team of teams delivers futureforward science technology and engineering solutions and missioncritical services that help governments and companies around the world accomplish their most important objectives while also helping achieve their sustainability goals. KBR Sustainable...