call quality analyst

**Requirements** - **Language**: Fluent in **English & Arabic (mandatory)**: - Prior experience in **Telesales / Call Center (Credit Cards or Banking preferred)**: - Strong understanding of telesales processes and customer handling - Good analytical and listening skills - Ability to give constructive feedback **Key Skills** - Call auditing & evaluation -...

Validate data pipelines, data quality, and reconciliation across source systems, backend services, and AI outputs.Perform frontend, backend, API, and end-to-end testing of AI AI/ML and LLM outputs for accuracy, relevance, and consistency.Test RAG-based outputs, chatbot responses, and AI-generated content, identifying hallucinations and incorrect...

ResponsibilitiesQuality Testing: Perform regular quality checks on Rockwool hydroponic products and systems to ensure they meet established standards. Quality of Raw materials as per FRF requirements.Data Analysis: Analyze test results and provide detailed reports on the quality and performance of Rockwool hydroponic products. Review & recommend corrective &...

Job Description Key Responsibilities A. Automation Testing - Design, develop, and maintain automation frameworks using Java and Selenium WebDriver. - Create reusable and scalable automation scripts for web applications. - Develop and maintain regression automation suites. - Integrate automated testing with CI/CD pipelines. - Analyze test execution results...

ResponsibilitiesDefine, document, and maintain data quality rules, controls, metrics, and measurement frameworksEstablish data quality requirements in collaboration with Data Owners and stakeholdersAssess data quality across critical data domains, systems, and pipelinesDevelop data quality profiles, baselines, scorecards, and dashboardsPerform root-cause...

ResponsibilitiesDevelop implement and maintain Quality Assurance policies SOPs and standardsConduct regular call audits sales audits process audits and compliance checksMonitor sales calls to evaluate opening probing listening professionalism product knowledge objection handling and closing techniquesIdentify recurring performance and process gaps and...

IFFCO Group in the United Arab Emirates seeks a QA specialist to ensure accuracy in baking test results and communicate findings to safeguard wheat/flour quality. You will perform application testing of cake, bread, and doughnut mixes, release batches after bake tests, maintain bakery data, and collaborate with Quality and R&D to resolve discrepancies, track...

ResponsibilitiesDefine, document, and maintain data quality rules, controls, metrics, and measurement frameworksEstablish data quality requirements in collaboration with Data Owners and stakeholdersAssess data quality across critical data domains, systems, and pipelinesDevelop data quality profiles, baselines, scorecards, and dashboardsPerform root-cause...

QA Technical ResponsibilitiesDesign and implement test strategies, test plans, test scenarios, and test cases for Salesforce manual and automated testing and analyze test results to identify defects.Create and maintain test data, test environments, and test scripts.Perform functional, integration, regression, and end-to-end testing.Identify, document,...

Role: Quality Analyst (Remote) Location: Remote (Work from Anywhere) Job Type: Full-Time Payout: Competitive, based on experience Role Overview: We are hiring for one of our clients, seeking an AI Quality Analyst - English to work on a full-time basis. You will evaluate a new personalization feature for an AI model by assessing how well it integrates...

Description ROLE PURPOSE: To manage the real time day-to-day quality operations of the call center ensuring optimum efficiency highlighting any potential risk that is and may affect the Service Levels provide support on enquiries from the floor and resolving the queries. Key Accountabilities of the role ; Operations: Monitor agent and support team...

Description Role: Quality Assurance Analyst Location: Abu Dhabi Role Purpose: Perform quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries. Key accountabilities of the role : Responsibilities: Conduct quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries Sharing call...

IFFCO Group in the United Arab Emirates seeks a QA specialist to ensure accuracy in baking test results and communicate findings to safeguard wheat/flour quality.You will perform application testing of cake, bread, and doughnut mixes, release batches after bake tests, maintain bakery data, and collaborate with Quality and R&D to resolve discrepancies, track...

QA Technical Responsibilities Design and implement test strategies, test plans, test scenarios, and test cases for Salesforce applications. Execute manual and automated testing and analyze test results to identify defects. Create and maintain test data, test environments, and test scripts. Perform functional, integration, regression, and end-to-end testing....

Quickk Way Government Transactions LLC is seeking an experienced Quality Assurance professional to lead QA initiatives across call centre operations in a fast-paced environment. The role requires oversight of audits, coaching, and the development of performance improvement plans to ensure high service levels and adherence to SOPs.Strong CRM/ERP know-how and...

Quickk Way Government Transactions LLC is seeking an experienced Quality Assurance professional to lead QA initiatives across call centre operations in a fast-paced environment. The role requires oversight of audits, coaching, and the development of performance improvement plans to ensure high service levels and adherence to SOPs. Strong CRM/ERP know-how and...

Responsibilities - Develop implement and maintain Quality Assurance policies SOPs and standards - Conduct regular call audits sales audits process audits and compliance checks - Monitor sales calls to evaluate opening probing listening professionalism product knowledge objection handling and closing techniques - Identify recurring performance and process...

QA Technical ResponsibilitiesDesign and implement test strategies, test plans, test scenarios, and test cases for Salesforce applications.Execute manual and automated testing and analyze test results to identify defects.Create and maintain test data, test environments, and test scripts.Perform functional, integration, regression, and end-to-end...

ResponsibilitiesDefine, document, and maintain data quality rules, controls, metrics, and measurement frameworksEstablish data quality requirements in collaboration with Data Owners and stakeholdersAssess data quality across critical data domains, systems, and pipelinesDevelop data quality profiles, baselines, scorecards, and dashboardsPerform root-cause...

Quickk Way Government Transactions LLC is seeking an experienced Quality Assurance professional to lead QA initiatives across call centre operations in a fast-paced environment. The role requires oversight of audits, coaching, and the development of performance improvement plans to ensure high service levels and adherence to SOPs. Strong CRM/ERP know-how and...