acds

Own the performance quality and operating model of the service desk supporting users across 573 locations and line-manage the 20-person desk organisationKEY RESPONSIBILITIESOwn service desk SLA and KPI performance - answer rate, abandonment rate, first contact resolution, average handling time and CSATDesign and maintain the operating model, shift patterns...

eMinds is seeking a Senior IT Infrastructure & Network Architect to lead design, integration, security, and reliability of IT infrastructure across multiple contact center locations in the UAE. You will oversee enterprise networks, on-prem servers, security, and voice connectivity, coordinating with vendors and teams to ensure resilient will drive...

eMinds is seeking a Senior IT Infrastructure & Network Architect to lead design, integration, security, and reliability of IT infrastructure across multiple contact center locations in the UAE. You will oversee enterprise networks, on-prem servers, security, and voice connectivity, coordinating with vendors and teams to ensure resilient operations. You will...

eMinds is seeking a Senior IT Infrastructure & Network Architect to lead design, integration, security, and reliability of IT infrastructure across multiple contact center locations in the UAE. You will oversee enterprise networks, on-prem servers, security, and voice connectivity, coordinating with vendors and teams to ensure resilient operations.You will...

ITXcellence in Abu Dhabi seeks a Service Desk Lead with 8–10 years of IT service management experience to drive SLA/KPI performance and lead a large team. This on-site role focuses on workforce planning, escalation workflows, and enterprise ITSM operations to maintain world-class support standards.You will oversee telephony/ACD systems, contribute to...

Foreground is partnering with a leading events and communications agency to appoint an Associate Creative Director.About the RoleThe Associate Creative Director (ACD) will support the Creative Director in leading the creative vision and execution of campaigns branding and event activations. The ACD will mentor teams ensure creative alignment with strategy...

Position Summary: ITXcellence is actively seeking an experienced, strategic, and results-driven Service Desk Lead with 8 to 10 years of IT service management experience to join our client operations in Abu Dhabi on a full-time permanent basis. In this critical leadership role, you will be responsible for overseeing overall service desk SLA and KPI...

Dubai, United Arab Emirates | Posted on 09/08/2026 Languages English essential; Arabic strongly advantageous Location UAE Role Purpose Own the performance, quality and operating model of the service desksupporting users across 573 locations, and line-manage the 20-person deskorganization. Key Responsibilities - Own service desk SLA and KPI...

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...

M+C Saatchi Group in Dubai is seeking a Junior Art Director to join a creative team, developing and bringing ideas to life across lifestyle, sport, technology and real estate brands. You will work closely with a Junior Copywriter in a Dubai office with some remote flexibility. You will receive guidance from ACDs and CDs to build your skills, confidence and...

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

Key Accountabilities Responsible to handle troubleshooting resolving Fault Management Customer amp Carrier complains efficiently communicating and effective incident handling Provide the needed on-time technical support to monitoring team for all issues happens in the domains Do the needful escalation and involve Second Line operations teams on time...

Location: DubaiReporting to: Associate Creative Directors (ACDs) and Creative Directors (CDs)Working model: Primarily in-office with some flexibility for remote work The role Were looking for a Junior Copywriter with strong fundamentals and a genuine interest in ideas culture and brands. Youll work closely with a Junior Art Director as part of a...

Location: DubaiReporting to: Associate Creative Directors (ACDs) and Creative Directors (CDs)Working model: Primarily in-office with some flexibility for remote work The role Were looking for a Junior Art Director with a strong visual eye solid design fundamentals and an interest in culture and ideas firstnot just execution. Youll work closely with a...

Description Position Summary As a member of the support organization this role provides call resolution support for technical and functional aspects of Marriotts Reservation Systems Sales & Catering One Yield Mobile Guest Services and Property Management Systems applications and components. This includes desktop/laptop troubleshooting browsers MI Connector...

Main Responsibility - Technical Readiness and Operational Enablement Lead the technical readiness and operational enablement of Contact Center solution components in collaboration with vendors and internal teams including o Genesys platform setup and multichannel enablemento CRM integration and data flowso AI NLP platforms Kore Ai OpenAI for chatbots...

Key AccountabilitiesResponsible to handle troubleshooting resolving Fault Management Customer amp Carrier complains efficiently communicating and effective incident handling Provide the needed on-time technical support to monitoring team for all issues happens in the domains Do the needful escalation and involve Second Line operations teams on time affecting...

Main ResponsibilityTechnical Readiness and Operational Enablement Lead the technical readiness and operational enablement of Contact Center solution components in collaboration with vendors and internal teams including o Genesys platform setup and multichannel enablemento CRM integration and data flowso AI NLP platforms Kore Ai OpenAI for chatbots automation...

Qualifications5 years of QA testing experience in contact center technologies or enterprise telephony platformsHands-on experience with NICE Genesys similar contact center platformsIVR ACD CTI routingStrong understanding of VoIP SIP call flows messaging systems and contact center architectureExperience in functional integration regression and API testing...

Key AccountabilitiesResponsible to handle troubleshooting resolving Fault Management Customer amp Carrier complains efficiently communicating and effective incident handling Provide the needed on-time technical support to monitoring team for all issues happens in the domains Do the needful escalation and involve Second Line operations teams on time affecting...