Butler Supervisor

3 weeks ago

Abu Dhabi, United Arab Emirates Marriott International Full time
Position Type Non-Management Start Your Journey With Us From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition. Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, the discerning traveler and luminaries in the art of living. The hotel comprises of 283 fabulously appointed guest rooms including 55 suites, most of which have incredible views of both the Arabian Gulf and the city of Abu Dhabi, along with the breathtaking one of a kind Bridge suite between the two Nation Towers. The St. Regis is a part of the Marriott International, a constant growing and a leading global hospitality company, having the vision to be the World's Favorite Travel Company, with more than 7,000 properties in 131 countries and territories. The core of the hotel are our staff whom we address as Hosts as they are the ultimate luxury ambassadors of our hotel, striving to provide exquisite stay to our guests and memorable experiences each day. Pursue your passion for a dynamic career and grow your expertise at the best address We invite you to explore your career at The Abu Dhabi s finest urban resort, The St. Regis Abu Dhabi. POSITION SUMMARY POSITION PURPOSE The Butler Supervisor is responsible for training and supervising the butlers. Welcoming the guests and make them feel at home. Ensure the cleanliness and tidiness of the guest rooms, corridors and heart of the house. Coordinates the high quality and personalized service the butlers provide to each guest. The Butler Supervisor is responsible for ensuring all guest requirements and needs are met while maintaining a high level of organisation and management. Attending all meetings and sharing information to the department. ESSENTIAL FUNCTIONS: Monitor and review Quality Standards for the Department/ following BSA (Brand Standard Audit) Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Arrange and conduct relevant training to ensure quality and standards of service and product are maintained. Leads, motivate and continuously develops the Butler team in order to maximize associate productivity and guest satisfaction. Conduct daily shift briefing to his team. Arrange and conduct relevant training to ensure quality and standards of service and product are maintained Ensure to Attend promptly to all guest complaints and requests and resolve accordingly You are Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies. Supervise and monitor daily Butler service situation and activities to ensure proper standards and products are delivered with the standards of service of the St. Regis Abu Dhabi. Schedule ad conduct one-on-one meetings with butlers. To give objective feedback about butler work to individuals, coaching and monitoring performance. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager QUALIFICATION STANDARDS Education: At least 1 year of experience within the hospitality industry Experience: Two or three years working experience in relevant field of a luxury hotel Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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