Butler

2 weeks ago


Abu Dhabi, United Arab Emirates Raffles Dubai Full time
  • Ensures all the residents receive prompt and courteous service.
  • Informs Senior Butlers of matters concerning to butler operations, including upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
  • Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipment’s, perishables, stationary, etc.
  • Checks the expiry dates of all perishables and practices optimum usage of recourses.
  • Maintain the minibar stocks
  • Liaises with Culinary and Guest Relations team and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
  • Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
  • Ensures that consumption of resident supply is under control
  • Delivers the Raffles touch by exceeding the resident’s expectations and providing proactive personalized service.
  • Practices up-selling of the hotel products and facilities.
  • Ensure that repeat residents are met and greeted regularly and the profiles are updated.
  • Attends daily briefing and notes all information about the residents and functions in the hotel
  • Fully aware of Raffles Hotels & Resorts standard and Adhere to the core values of Raffles Dubai
  • Fully understands the difference of guest levels (VIP)
  • Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
  • Ensures all communication is carried clearly amongst the team Guest Relations Manager / Butler Supervisor

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