Center Manager

3 weeks ago

Abu Dhabi, United Arab Emirates Education Company Full time

Tutor Doctor AE/ Mind Base is a dynamic and rapidly growing Education Support Services startup based in Abu Dhabi. Committed to transforming education through innovative solutions. We are seeking a dynamic and experienced Education Training Centre Manager to lead and oversee the launch and operations of our new education training centre. The successful candidate will play a crucial role in shaping the direction of the centre, ensuring its success, and fostering a positive learning environment for our students.

Key Responsibilities

Centre Launch and Setup:

  • Plan and execute the setup of the training centre, including facilities, equipment, and materials.
  • Develop a launch strategy, marketing plan, and promotional activities to attract students.

Curriculum Development:

  • Collaborate with subject matter experts and instructors to develop curriculum and course materials.
  • Ensure that courses align with industry standards and learner needs.
  • Establishing policies and guidelines for the center and overseeing implementation.

Staff Management:

  • Recruit, train, promote, and supervise teaching and administrative staff.
  • Foster a collaborative and supportive work environment.

Student Engagement:

  • Conduct consultations with students/families to identify their needs
  • Follow up on consultations and leads and update relevant systems.
  • Achieve enrolment targets and KPIs
  • Create and maintain a calendar schedule for consultations and classes.
  • Ensure marketing and relevant materials are available for clients.
  • Monitor student progress and provide support as needed.
  • Implement strategies to enhance student engagement and satisfaction.
  • Uphold a 24-hour response time for all client communications.
  • Follow up with students/families after the second session.
  • Ensure all feedback (including any negative feedback) is handled confidentially and appropriately.

Operations and Administration:

  • Establish and maintain quality standards for training programs.
  • Establish and maintain quality standards for tutoring, advising, and training programs.
  • Conduct regular assessments and evaluations to improve course content and delivery.
  • Establish and implement a feedback channel for students and families.
  • Maintain regular communication with students, families, and team members.
  • Oversee day-to-day operations, including scheduling, resource allocation, and budget management.
  • Ensure payments are collected at the time of enrolment.
  • Ensure compliance with relevant regulatory requirements and safety standards.

Partnerships and Outreach:

  • Identify and cultivate partnerships with industry organizations, schools, and businesses.
  • Generate leads through the centre in the community and at relevant events.
  • Market and enhance brand awareness for the group.

Reporting and Documentation:

  • Prepare reports on centre performance, enrolment, and financial status for senior management.
  • Ensure accurate and timely submissions of enrolment forms and reports.
  • Maintain accurate records and documentation.

Qualifications

  • Bachelor's degree in education, Business, or a related field (Master's preferred).
  • Proven experience in education management or a similar role.
  • Strong leadership and interpersonal skills.
  • Excellent organizational and problem-solving abilities.
  • Knowledge of curriculum development and educational best practices.
  • Familiarity with relevant regulations and accreditation standards.
  • Effective communication and presentation skills.
  • Ability to adapt to changing educational trends and technologies.

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