Coordinator Customer Service GCC

4 weeks ago


Dubai, United Arab Emirates PUMA Full time

Your Mission

Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.

Process and coordinate all orders received via mail or otherwise, following existing Company policies, procedures, and programs

Checks incoming stocks of seasonal products against the respective orders on the system, creates delivery forms and forwards details to the Warehouse.

Checks stock provisions of open orders, and follows up pending blocked orders

Keep order book up-to-date reflecting customer cancellations, Purchase drops etc.

Process customer shipment claims or return requests following existing Company policies, procedures, and programs.

Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.

Transfers seasonal orders to SAP; sets customer discounts and determines net order amounts

Work towards both independent and team KPI’s to improve business standards, service levels and financial results.

Coordinate a cross-functional collaboration with Sales, Marketing, Warehouse and Finance department towards common goals set by the organization.

Manager Ad-hoc projects and reports as required by the line manager.

Prepares Monthly OOH, Cancellations, Shortages, Freight, Inventory Valuation and Physical Inventory reports.

Prepares Daily Order Fulfilment report in sales order period.

Ensuring all packed shipments are invoiced in SAP accurately

Your Talent

Education:

Preferably with a bachelor’s degree

Experience:

Minimum 1-2 years of experience of sales and/or customer service

Capabilities:

A strong customer service focus

Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts

Ability to contribute to a team environment where performance is measured

Experience in working under pressure to meet deadlines and conflicting priorities

Strong Microsoft Office skills are essential.

Team Player with high level of collaboration

Excellent command of English language

Experience in SAP preferred but not mandatory



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