Specialist, Franchise Business

About the company:

ADNOC Distribution is on a journey to change the retail landscape, delivering tangible actions to facilitate progress in providing sustainable mobility solutions for our customers. We are taking bold and transformative steps to grow our domestic and international footprint for our customers. We are customer-centric, offering digitally enabled journeys and providing innovative products and services to drive accelerated and sustainable development for the future of mobility. ADNOC Distribution markets, sells, and distributes transportation fuel to both retail and commercial customers. We also run non-fuel services at our service stations.

About the job:

Responsible for evaluating training needs and current practices, creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources. Research and select the best platform to deliver and utilize training materials content in various media, including classroom, online, on thejob & 1:1 coaching. Implementing brand training programs & evaluating effectiveness. Provide training interventions to deliver profitable outcomes & customer satisfaction.

KEY ACCOUNTABILITIES:

Job Specific Accountabilities

u2022 Responsible for designing, developing, and delivering Franchise learning solutions that enhance the performance of employees and business in alignment with the organisational goals and strategies.

u2022 Develop and manage the execution of Franchise Training program. Apply learning and development expertise to influence the development of effective training tools. Assist with the development of broad, long-term training/learning initiatives.

u2022 Identify and monitor training intervention in the franchise department in order to provide business outcomes. Design, plan, and implement training programs, policies, and procedures to fulfil those needs. Conduct seminars, workshops, individual training sessions etc.

u2022 Support and mentor new employees during their probation period to make sure they are trained adequately and in line with industry standards. Be a part of hiring process by interviewing the candidates to find the right skills based on industry standards and review employeeu2019s performance during probation period.

u2022 Conduct training audit on the stores in order to make strategic training and resource allocation decisions in line with business objectives. Ensure all the required certificates for HSE, Food and Safety, UAE municipality are in place to run the business efficiently.

u2022 Develop Training Center of Excellence (CoE) in order to raise training standards, boost productivity, address emerging skills gap and align training & research with industry needs. Responsible for training the staff on the overall operations customer service, hygiene, and safety. JOB DESCRIPTION Document No. HCG-ORG1-ORG2-JD-TMP, Revision No.: 0 Retail/ Franchise & Property Services Division Specialist, Franchise Business (Training) Page 2 of 5 ADNOC Classification: Internal

u2022 Facilitates training programs and Brand Initiatives, delivering hands-on training ensures effective and successful implementation of training and development initiatives. Provides feedback on program design based on actual experience using materials, knowledge of business objectives, and participant understanding. Adapts real-time training/learning delivery and implementation to meet needs as determined within scope of authority.

u2022 Supports the execution of Customer Experience Review through training and shadowing sales team to ensure clarity and calibration on operating system standards. Develops Training program to enable to determine eligibility and ensure flawless execution of the operating and training systems.

u2022 Translates broad organizational goals into actionable and operationally meaningful learning development information. Identify needs, develop strategies and tactics to improve operational performance.

u2022 Continually communicates processes and gathers information for consulting and influencing operational performance and responds to differences between Company & Franchise systems. Consults and collaborates on a variety of subject matter: learning programs/systems certified training processes training effectiveness and learning retention performance management and improvement operations systems change management.

u2022 Monitors learning effectiveness on an ongoing basis and keeps managers apprised of projectsu2019 status. Provides insight on trends and performance. Maintains current knowledge of operations and systems including new and/or upgraded systems, policies, and procedures, new products and initiatives in order to serve as a credible instructor.

u2022 Serves as the expert on training systems. Assists with budget monitoring and training effectiveness measurement. Maintains current knowledge of training techniques, skills and competencies. Remains cognizant and knowledgeable of successful methods and/or approaches utilized by peers in the industry. Remains knowledgeable of advancements in the fields of learning, training and talent development

. u2022 Align the training goals and strategies with the organization's goals and strategies. Identify and prioritize the training needs and opportunities based on the organizational and individual performance requirements.

u2022 Plan and budget the training resources and activities based on the expected outcomes and ROI. Monitor and control the quality and performance of the training function and the training providers.

u2022 Review and evaluate the effectiveness and efficiency of the training function and the training interventions. Continuously improve and innovate the training function and the training interventions based on the feedback and best practices.

u2022 Build and maintain relationships and partnerships with the internal and external stakeholders and customers.

Minimum requirements:

u2022 Bacheloru2019s degree in commerce, business administration or related field.

u2022 8 years of experience working for QSR / global food brands of which 6 years as a Training Specialist.

u2022 Proficient in MS office with minimum intermediate level of working experience.

u2022 Ability to lead a full training cycle.

u2022 Experience in learning management software.

u2022 Knowledge of various training and teaching methods.

u2022 Proven experience of managing a team of QSR restaurant and field trainers.

u2022 Proven experience in managing QSR / restaurants operations and training

u2022 Knowledge of talent management and succession planning would be an advantage.

u2022 Excellent decision making and organisational skills.

u2022 Experience in managing training budgets.

u2022 Ability to link training objectives to business profitability and brand standards.

u2022 Accountability towards revenue/ profit generation in previous role.

u2022 Ability to possess or attain Food Safety Certification as required by Regulatory Authorities within UAE

u2022 Ability to possess or attain Training certification by relevant Authorities for training others in the Training Team.

u2022 Ability to successfully complete all Brand Training and Certification requirements as required by the various Brands. Professional Certifications

u2022 Certified Training and Development Professional or Certified Training Practitioner or

u2022 Similar certifications.

u2022 UAE Driving License is a must.