Employee Experience Program Manager

Found in: Talent AE C2 - 1 week ago


Dubai, United Arab Emirates Citi Full time

HR Partner & Delivery sits at the center of Citi’s HR business solutions. This newly created team's future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.

This role is a senior level position reporting to the Head of HRP&D Process Design & Re-engineering. The overall objective of the role is to improve the employee and manager experience when interacting with the HR solutions delivered by HRP&D.

Support the HRP&D team to deliver process design and re-engineering solutions ensuring the employee and manager experience is at the foremost in design thinking. Create evidence-based insight to guide technology and process design and re-engineering Identify priorities and opportunities for re-engineering and change.

Responsibilities

Communicate effectively and present designs utilizing data and different techniques to identify and understand users and their needs. Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings to optimize the employee and manager experience Create experience maps that illustrate multiple user journeys within a service – using highlights and pain-points across the journey to map out opportunities and recommendations to improve the experience. Understand and help resolve design-centric process and technology disputes across varying levels of complexity and risk. Communicate effectively across the organization, understanding making complex and technical information simple and accessible for non-technical audiences. Lead usability testing, user research sessions and other evaluations as necessary to validate designs. Review and present designs and support decisions using an evidence-based approach. Measure, monitor and report impact and progress to senior stakeholders

Qualifications

10 years plus experience Extensive background in user experience design. A desire to understand human behavior and analyze activity Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing) Experience designing and leading workshops to brainstorm, collaborate across multi-disciplinary teams. Business line experience desirable with previous accountability for driving client experience initiatives preferred.

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Job Family Group:

Human Resources

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Job Family:

Talent, Development, Learning & Diversity

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Time Type:

Full time

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