Sr. Customer Success Manager
1 month ago
Sr. Customer Success Manager Apply
locations
UAE - Dubai
time type
Full time
posted on
Posted 5 Days Ago
job requisition id
R52564
Job Summary:Join the Aislelabs Customer Success (CS) team and support a group of critical mid-market and enterprise accounts for our marketing and analytics software platform. As an experienced Customer Success Manager (CSM), you have managed the entire lifecycle - from onboarding to account expansion to renewal - and know your accounts’ NRR like the back of your hand. You will own the financial health of your accounts while also receiving a rewarding variable comp plan, earning incentive compensation as your renewal rate and upsells increase. And while you have responsibility for both relationship management and technical requirements of your customer, you don’t have to manage your accounts alone – Aislelabs uses a partnership model with Customer Success Associates, helping you with common technical tasks. Come join our CS Team and find the next step in your career path.This is a remote location, but we still aim to make digital collaboration easy.Job Description:ResponsibilitiesOwn the full account health for your group of assigned accounts, from initial onboarding to successful renewal.Become a master of the Aislelabs Platform in your first 90 days and become the technical voice to your customers.Adopt and follow CS team best practices, leading to increased NPS scores and NRR for your accounts.Rely on excellent communication skills, both written and verbal.Meet in-person with client accounts, especially during critical points in the account lifecycle.Collaborate closely with peer CSMs, learning from others, sharing what you’ve learned and participating in the continued growth of a strong team culture.Own upsell responsibility for your accounts, using a blend of tactics and metrics to achieve your quarterly target. But don’t worry, this isn’t a sales role. Grow accounts through location expansion and incremental product need fulfillment.Basic Qualifications and ExperiencePast experience in a SaaS product environmentAt least 6 years managing the lifecycle for mid-market and enterprise accountsStrong written and verbal communication skillsProven interest in account growth and expansionCapability to manage up to $1M in accounts Why Join Aislelabs?Be paid a competitive salaryEarn incentive compensation on excellent account retention and upsell – no ceilingWork remotely (but still have
relationship-building
in-person moments around strategy and team building)Receive reimbursements for remote costs, including internet expensesEnjoy the benefits of a people-first business (health, dental, the soft stuff that makes flexible lives possible)Be part of a business where acquisitions are a part of the playbook, opening up an entirely new trajectory of professional growthWorker Type:RegularNumber of Openings Available: 1
About Us We are a fast-growing
marketing analytics
software company based in Toronto ,
Canada. Our
passion is developing innovative
marketing solutions
that help brick and mortar venues maximize their earning potential. As a global leader in WiFi-based products, we have customers on
four
continents with regional offices in Canada, the UK, India, and Dubai. In
recent years , our success has seen our team double in size, our revenues quadruple, and Aislelabs winning the National Retail Innovation Award.
To continue this momentum , we are looking for smart, passionate people to
join
our team. Aislelabs is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.#J-18808-Ljbffr
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