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Manager/Sr. Manager- Customer Success
1 month ago
Responsibilities
Looking for a maverick who is passionate about increasing the digital share of business for our different verticals.● Overall responsibility for monthly/quarterly/annual revenue from a set of strategic clients● Define and execute strategy for retention and cross-sell for every account● Understand the client's known and unknown needs and partner with the Delivery and Product teams to address client needs● As a trusted advisor drive adoption of existing use cases and evangelize new use cases among clients● Engage with CMO, Head - Digital marketing, Head - Digital, Head - Analytics, Head – Innovation, and other C-level executives● Provide client and market-level insights for product innovation● Lead presales for the region & given set of accounts● Work closely with clients toward Customer Advocacy for evangelizing Case Studies & PRs
Qualifications
● Min. 2 years of employment experience in customer success for Manager (Customer Success)● Min. 4 years of employment experience in customer success for Senior Manager (Customer Success)● Candidates with strong demonstrated prior experience in helping clients achieve success using enterprise solutions preferably digital marketing platforms are preferred● Proven track record of upselling/cross selling● Experience in working with and influencing customers at multiple levels up to CXOs● Must have excellent communication skills● Willingness to travel, if required on short notice● BFSI experience is a plus#J-18808-Ljbffr
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