Operations Assistant Manager | Allianz Partners Dubai

1 month ago

dubai, United Arab Emirates Allianz Partners Full time
Operations Assistant Manager | Allianz Partners DubaiAllianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.For more information, please visit: Operations Assistant Manager is responsible to supervise handling operations activities for efficient process monitoring and responding to clients according to set quality & performance standards of the Nextcare Operations. The incumbent is also responsible in ensuring flexibility in handling loads and changes in the department, help the team to be client-oriented to deliver quality actions, promote productivity and efficiency product offerings.Operations Assistant Manager | Allianz Partners Dubai | Apply NowYour key responsibilities:Assist Operations Managers in overall supervision of the Pre-approval, Care Center, Claims Management and After Sales Support departments and monitoring departments performance; plus conducting unit meetings on behalf of the respective manager.Assist the Manager in staff appraisal using company performance appraisal tool & ensure unit performs its task to have the medical ethics respected at all times.Contributes in operating, developing, implementing high end policies.Act as OPS account manager for specific schema.Act as OPS project manager for high end projects.Responsible in implementation of the core processes with accountability on the overall performance of the department.Suggest updates in policies and procedures within the department to be followed by the staff members.Ensures tasks of the team member requirements are fulfilled according to operational measures.Monitors & ensures process claims targets and reporting targets are achieved.Ensures high level of quality in daily claims processing for maximum medical data collection.Monitors and follow-up on the performance of the department based on agreed performance targets.Ensures high quality customer service is provided at all times by developing quality standards.Ensures that communication requirements are being adhered to in a timely and professional manner.Takes responsibility of any task/project assigned by the respective unit manager.Ensures employees follow company ethics/values at all times.Ensures accurate and timely claims processing and documents handling.Ensures proper evaluation of processing/documents handling, releasing/tracking and management of cases.Manages targets and quality check of data & efficiency of the staff members.Controls over daily work load by maintaining records of the employees and gives them feedback on one on one session.Maintains the productivity reports of the team members.Provides hands-on assistance to the team members in day to day work .Prepares & Maintains Daily, Weekly & Monthly Process Report.Contributes to sustainability knowledge management.Develops and monitors the skills to fulfill the tasks requirements and enable motivation of staff and encourage their professional growth.Suggests training requirements of staff to ensure productivity and growth.Apply and respect NEXtCARE leadership principles and create an environment of open communication and continuous improvement.Behavioral RequirementsGood leadership and interpersonal skills with ability to assist in developing, evaluating, motivating staff in a customer-focused team settingAttention to detail and ability of multi-taskTime management, prioritization and organizational skills while maintaining focus on customer needsAbility to work under pressure to tight deadlinesVery good analytical skillsAbility to work well with all levels of internal management and staff, as well as outside clients and users.Ability to demonstrate sounds work ethics.The ability to communicate sensitively and effectively within Claims Management department and other departments having regard for the strict need for confidentiality.To be capable of responding diplomatically to pressures and problems showing a calm approach to working towards deadlines and always able to show an innovative and creative approach to work.the ability to exercise initiatives and be able to work flexibly under pressure and to tight deadlines.Experience of working with senior managers and understanding the necessity to act in a pleasant and courteous manner and to be able to work effectively with othersDon’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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