Deputy Managing Editor

A global payments
firm
is seeking a Product Specialist to join their dynamic The role will be on-site in
their
Johannesburg
office
and
falls
under the Product and Innovation
A bit about the role:
The Product Specialist will be responsible
for providing
world-class support service to bank partners, ensuring successful customer onboarding and post-live support for POS (Point of Sale), eCommerce and Digital In addition, the Product Specialist will develop, implement, and manage the company s payment
The successful candidate will work closely with the product management team to define product requirements and drive product A key factor to the role will involve analysing market trends, customer needs, and competitive landscapes to identify opportunities for product enhancements and new Requirements
Your daily adventures include:
Champion the company s suite of payment-acceptance solutions
Provide bank partners with a point of contact for integration support queries and merchant onboarding requests
Interface with internal teams to ensure timely and accurate resolution to all Bank partner merchant integration queries
Support Bank partner with onboarding queries and identify areas that require additional training and education
Deliver training to the partners first-line support team
Build and maintain a knowledge base of FAQs and transfer knowledge to partners teams
Measure an optimise query volumes and track performance against associated KPIs
Identify areas for improvement, with a view of informing the solutions roadmap
Ownership of issues/queries raised by partners and ensuring a successful outcome
Provide support to partners on all White Label plugins
Work closely with the Product Owners for White Label delivery to prioritise any Customer Support backlog requests
Deliver any new product/service assigned to you by the VP of White Label Gateway Acquiring
Explore/evaluate potential new products and services to deliver to the company s White Label Merchant base Your efforts will include but not be limited to the following:
o
Using market research and customer engagements to get ideas on products that customers will want
o
Assisting in overseeing the design, delivery, and go-to-market planning of the new product
o
Take ownership of the product marketing communication process
o
Provide management with analyses and reports and respond to questions and requests from management based on the product
What it takes to succeed:
Certificate of Higher Education
Minimum of 5 years experience in payments troubleshooting/technical support role
Comprehensive knowledge of payment gateway, back office switching and settlement systems, POS devices and Terminal Management Systems
Understanding RESTful APIs, JSON messaging, and front-end and back-end scripting
Knowledge of software development processes and concepts
Ability to organized, prioritise, and handle multiple time-sensitive deliverables in a demanding environment
Knowledge of shopping carts offered in the Market will be an advantage
A global payments
firm
is seeking a Product Specialist to join their dynamic The role will be on-site in
their
Johannesburg
office
and
falls
under the Product and Innovation
A bit about the role:
The Product Specialist will be responsible
for providing
world-class support service to bank partners, ensuring successful customer onboarding and post-live support for POS (Point of Sale), eCommerce and Digital In addition, the Product Specialist will develop, implement, and manage the company s payment
The successful candidate will work closely with the product management team to define product requirements and drive product A key factor to the role will involve analysing market trends, customer needs, and competitive landscapes to identify opportunities for product enhancements and new
Requirements
Your daily adventures include:
Champion the company s suite of payment-acceptance solutions
Provide bank partners with a point of contact for integration support queries and merchant onboarding requests
Interface with internal teams to ensure timely and accurate resolution to all Bank partner merchant integration queries
Support Bank partner with onboarding queries and identify areas that require additional training and education
Deliver training to the partners first-line support team
Build and maintain a knowledge base of FAQs and transfer knowledge to partners teams
Measure an optimise query volumes and track performance against associated KPIs
Identify areas for improvement, with a view of informing the solutions roadmap
Ownership of issues/queries raised by partners and ensuring a successful outcome
Provide support to partners on all White Label plugins
Work closely with the Product Owners for White Label delivery to prioritise any Customer Support backlog requests
Deliver any new product/service assigned to you by the VP of White Label Gateway Acquiring
Explore/evaluate potential new products and services to deliver to the company s White Label Merchant base Your efforts will include but not be limited to the following:
o
Using market research and customer engagements to get ideas on products that customers will want
o
Assisting in overseeing the design, delivery, and go-to-market planning of the new product
o
Take ownership of the product marketing communication process
o
Provide management with analyses and reports and respond to questions and requests from management based on the product
What it takes to succeed:
Certificate of Higher Education
Industry recognized IT Service Management qualification
Minimum of 5 years experience in payments troubleshooting/technical support role
Comprehensive knowledge of payment gateway, back office switching and settlement systems, POS devices and Terminal Management Systems
Understanding RESTful APIs, JSON messaging, and front-end and back-end scripting
Knowledge of software development processes and concepts
Ability to organized, prioritise, and handle multiple time-sensitive deliverables in a demanding environment
Knowledge of shopping carts offered in the Market will be an advantage
Your daily adventures include: Champion the company s suite of payment-acceptance solutions Provide bank partners with a point of contact for integration support queries and merchant onboarding requests Interface with internal teams to ensure timely and accurate resolution to all Bank partner merchant integration queries Support Bank partner with onboarding queries and identify areas that require additional training and education Deliver training to the partners first-line support team Build and maintain a knowledge base of FAQs and transfer knowledge to partners teams Measure an optimise query volumes and track performance against associated KPIs Identify areas for improvement, with a view of informing the solutions roadmap Ownership of issues/queries raised by partners and ensuring a successful outcome Provide support to partners on all White Label plugins Work closely with the Product Owners for White Label delivery to prioritise any Customer Support backlog requests Deliver any new product/service assigned to you by the VP of White Label Gateway Acquiring Explore/evaluate potential new products and services to deliver to the company s White Label Merchant base Your efforts will include but not be limited to the following: o Using market research and customer engagements to get ideas on products that customers will want o Assisting in overseeing the design, delivery, and go-to-market planning of the new product o Take ownership of the product marketing communication process o Provide management with analyses and reports and respond to questions and requests from management based on the product What it takes to succeed: Certificate of Higher Education Industry recognized IT Service Management qualification Minimum of 5 years experience in payments troubleshooting/technical support role Comprehensive knowledge of payment gateway, back office switching and settlement systems, POS devices and Terminal Management Systems Understanding RESTful APIs, JSON messaging, and front-end and back-end scripting Knowledge of software development processes and concepts Ability to organized, prioritise, and handle multiple time-sensitive deliverables in a demanding environment Knowledge of shopping carts offered in the Market will be an advantage
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