Customer Success Manager | Construction
4 weeks ago
The Customer Success Manager, CSM, is the primary point of contact for a portfolio of cloud customers. The person filling this role is responsible for customer relationship, operational delivery, and satisfaction through the coordination of internal teams on customer facing activities, escalation management, and program visibility, as well as contributing to the overall operations of the Customer Success team via projects and process improvement work.
Ultimately, the success of this role is driving and securing a high level of customer satisfaction, based on a positive customer experience, thus ensuring expansion opportunities, referenceability and cloud renewals.
What you'll do
Develops and manages the Oracle Support relationship with a designated number of accounts throughout engagement. Maximizes the customers’ use of Support Services, drives high degree of satisfaction and referenceability, and to protect and enhances Support revenue streams.
Develop long-term partnership with customers to ensure they remain successful by realizing the full value of their investment to ensure renewals and expansions.Act as the main point of contact for Oracle customers and acts as a point of escalation for your customer’s critical issuesWorks closely with the Account Management and Sales teams to support strategic client initiativesManages and supports the delivery of the Operational Plan and Key Success metrics as required to support a successful renewal and expansion.Develops and maintains relationships with senior management across lines of business and third parties.Plans and deploys support activities to ensure effective delivery within agreed budgetary constraints.Manages change, risk, issues, and monitors the client status and ‘health’ to support customer satisfaction levelsAdvises the customer on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.Manage on-boarding, upgrades, patching and other change management activities for cloud customersGuide customers through significant service milestones such as upgrades, new releases etc.Drive customer adoption working with internal CEGBU teams (Product, Engineering, Sales, Provisioning, etc.)Assures and improves the quality of the service, maintaining accurate account information.Communicates opportunities for customers to engage with Oracle such as technical events and business seminars.Assists in the renewal of client agreements and contributes to pre-sales activities where required.Provide generic best practices and industry benchmarking materials via self-service and proactive push communication.Collaborate with Oracle’s Marketing team by encouraging customer advocacy and creation of case studies to help maintain the Customer References programIdentify expansion opportunities via high value relationship with the client
What you'll bring
Significant experience with the CEGBU products and/or targeted industry knowledgeSignificant experience with cloud-based/SaaS solution offerings and a passion to communicate their value to clients.Proven ability to develop and cultivate lasting customer relationshipsSuperior customer management and communication skillsProven track record in working in a customer facing role via remote programsProven track record in addressing customer portfolios via programmatic executionAbility to lead cross functional business and technical teams to provide timely issue resolutionStrong problem solving and troubleshooting skillsProject Management experience with proven capability to lead cross functional business and technical teams to provide timely issue resolutionStrong account management skills acquired through advanced training, study and experience.Extensive exposure to large/medium accounts needing subtle management often in difficult circumstances.
What we will offer you
A competitive salary with exciting benefitsLearning and development opportunities to advance your careerEmployee resource groups that champion our diverse communitiesCore benefits such as life insurance, and access to retirement planningAn inclusive culture that celebrates what makes you unique
At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Level - IC4#J-18808-Ljbffr
-
dubai, United Arab Emirates Oracle Full timeJob Description:Develop long-term partnership with customers to ensure they remain successful by realizing the full value of their investment to ensure renewals and expansions.Act as the main point of contact for Oracle customers and acts as a point of escalation for your customer’s critical issues.Works closely with the Account Management and Sales teams...
-
Dubai, United Arab Emirates ORACLe Full timeDevelop long-term partnership with customers to ensure they remain successful by realizing the full value of their investment to ensure renewals and expansions.Act as the main point of contact for Oracle customers and acts as a point of escalation for your customer’s critical issuesWorks closely with the Account Management and Sales teams to support...
-
Dubai, United Arab Emirates ORACLe Full timeDevelop long-term partnership withcustomers to ensure they remain successful by realizing the fullvalue of their investment to ensure renewals andexpansions.Act as the main point of contactfor Oracle customers and acts as a point of escalation for yourcustomer’s critical issuesWorksclosely with the Account Management and Sales teams to supportstrategic...
-
Customer Success Manager
1 month ago
Dubai, United Arab Emirates Dynamic Yield Full time**About Our Customer Success Manager**: Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...
-
Customer Success Manager
4 weeks ago
dubai, United Arab Emirates AlAlamein International University Full timeJob DescriptionRole DescriptionThe Customer Success Manager will be responsible for ensuring the satisfaction and retention of our clients. This is a full-time on-site role located in Dubai. The Customer Success Manager will be responsible for managing and building relationships with clients, assessing their needs, and ensuring their success with our...
-
Customer Success Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Gulf Career Hunt Full timeJoin Our Team as a Customer Success Manager at Miamin Systems Inc Are you passionate about driving customer satisfaction and ensuring their success? Miamin Systems Inc is seeking a dedicated Customer Success Manager to join our innovative team.If you thrive in a fast-paced environment and excel at building strong client relationships, we want to hear from...
-
Customer Success Manager
4 weeks ago
Dubai, United Arab Emirates LogRhythm, Inc. Full timeAs part of the company’s Customer Success Organization you will be charged with the renewal and overall satisfaction of our customers. You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. In addition...
-
Customer Success Manager
2 weeks ago
dubai, United Arab Emirates Oilmar DMCC Full timeHiring Talent at Oilmar. Imagine the possibilities…Customer Success Manager (Trading Floor Manager):Objectives:Development of trainees and Junior Traders on the trading floor;Customer development and leads;Growing trainees and juniors till the Mid Level;Arranging different projects to motivate traders;Client retention strategies and counterparty engagement...
-
Customer Success Manager
4 weeks ago
Dubai, United Arab Emirates Jobot Full timeQualifications ven work experience as a Customer A minimum of Success Manager, Account Manager, 3 years of experience in Key Account Manager a customer success, Sales Account, enterprise sales Manager, Junior, or solutions architecture role in Account Manager, or relevant role the technology industry.Demonstrable ability Proven track to communicate, record...
-
Customer Success Manager
2 weeks ago
dubai, United Arab Emirates Aulysius Full timeAbout The RoleBuild close long-term client relationships to understand their needs and ensure their success with monday.Keep clients engaged and consistently using your monday.Serve as the main point of contact and liaison between clients and the rest of the monday team.Empower customers to connect their goals and challenges with the solution in monday.Build...
-
Customer Success Manager
1 month ago
Dubai, United Arab Emirates Delta Skills Academy Full time**Key Responsibilities**: - Customer Relationship and Operations Management: Serve as the primary point of contact for customer inquiries and registrations, ensuring a seamless and supportive experience. Oversee the smooth administrative operations of educational programs and holiday camps. - Program Support and Guidance: Provide comprehensive support and...
-
Customer Success Manager
4 weeks ago
Dubai, United Arab Emirates Jobot Full timeQualificationsven work experience as a Customer Aminimum of Success Manager, Account Manager, 3 years of experiencein Key Account Manager a customer success, Sales Account,enterprise sales Manager, Junior, or solutions architecture role inAccount Manager, or relevant role the technologyindustry.Demonstrable ability Proven track tocommunicate, record of...
-
Customer Success Manager
3 weeks ago
Dubai, United Arab Emirates WEETAZ Full timeBuild and maintain strong relationships with clients to understand their needs, goals, and challenges. Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner. Collaborate with internal teams to ensure successful implementation, onboarding, and adoption of products or...
-
Customer Success Manager
4 weeks ago
dubai, United Arab Emirates Unobox Full timeThe ideal candidate should be able to demonstrate leadership, supervisory and team management abilities to lead a team of customer success staff to provide excellence in customer support practices. Getting an in-dept grip on our services and product would be key to excelling in this domain. The Customer Success Manager must know the in’s and out’s of...
-
Customer Success Manager
3 weeks ago
Dubai, United Arab Emirates CryptoNewsZ Full timeBachelor’s degree in Business, Marketing, or a related field.Proven experience in customer success, account management, or a similar role.Excellent communication and interpersonal skills.Strong problem-solving and strategic thinking abilities.Ability to build rapport and trust with clients.Familiarity with customer success tools and CRM systems.
-
Customer Success Manager
5 days ago
Dubai, United Arab Emirates ManpowerGroup Talent Solutions Full timeMinimum 2-3 years of experience in a customer success or account management role.Proven track record of building strong relationships and exceeding customer expectations.In-depth understanding of the retail industry (a plus!).Excellent communication, interpersonal, and problem-solving skills.Strong analytical and data interpretation skills.Proficiency in CRM...
-
Customer Success Manager
3 weeks ago
Dubai, United Arab Emirates Halian uae Full timeBusiness Analysis : Listen and understand our customers’ current and future technical requirements and work with our Product and Tech Teams to help prioritize these on product roadmap.Project Management : Plan implementations at a high level and liaise with the customers’ Project Management Office to ensure projects meet the business requirements...
-
Customer Success Manager
4 weeks ago
Dubai, United Arab Emirates Fliki.ai Full timeAt **Fliki**, we are a small, highly energetic team on a mission to revolutionize the way people create content. We are proud to have developed an **AI-based tool** that has already captured the hearts and minds of over **2.5 million users** worldwide. We are searching for a highly motivated and skilled **Customer Success Manager** with total work...
-
Customer Success Manager
3 weeks ago
Dubai, United Arab Emirates RemoteWorker US Full timeWhy work with us?We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions.In tackling the hardest problems, we believe that...
-
Customer Success Manager
4 weeks ago
Dubai, United Arab Emirates BeforeHello Full time**What we offer**: - Full remote position; - Flexible schedule; - Competitive remuneration; - Extraordinary corporate events; - Attention to every employee; **Requirements**: - At least 2-5 years of relevant experience. - Ability to drive the entire cycle of the recruitment process; - Has good knowledge of CRM/help desk software project management...