Executive Manager Customer Service

4 weeks ago


abu dhabi, United Arab Emirates 2Spicy Entertainment GmbH Full time
Damit unterstützt du unsAls Executive Manager Customer Service (m/w/d) bist du verantwortlich dafür, unseren Gästen professionellen und kundenorientierten Service zu bieten.Gemeinsam mit der Director of Customer Service führst du das Customer Service Team.Du organisierst Schichten und führst Schulungen für neue Mitarbeiter im Customer Service durch.Du führst Schulungen zum Buchungsportal für Hotel- und Restaurantpersonal durch.Du arbeitest mit unserem Buchungsportal und stellst sicher, dass alle Informationen korrekt erfasst werden.Du nutzt unser firmeninternes Backend-System und sorgst dafür, dass alle Daten korrekt aufgesetzt sind.Du beantwortest kompetent zentral eingehende Telefonate und E-Mails.Du kümmerst dich zusammen mit dem Customer Service Team um die Gästekorrespondenz in unseren sozialen Medien.Du bist Ansprechpartner für neue Partner der 2Spicy Entertainment GmbH im Onboarding-Prozess und pflegst den KontaktDas bringst du mitEine erfolgreich abgeschlossene Ausbildung, beispielsweise in der Hotellerie, oder vergleichbare Qualifikationen.Einschlägige Erfahrung in einer ähnlichen Position.Ausgezeichnete Englisch- und Deutschkenntnisse in Wort und Schrift sowie starke zwischenmenschliche Fähigkeiten.Eine selbstständige, zuverlässige und strukturierte Arbeitsweise.Lösungsorientiertes Arbeiten und die Fähigkeit, auch in stressigen Zeiten den Überblick zu behalten.EDV-Kenntnisse und erste Erfahrungen mit MS Office.Zusätzliche Sprachkenntnisse sind von Vorteil.Motivation und der Wunsch, ein junges und enthusiastisches Team zu führen.Damit überzeugen wir Attraktive Bezahlung
Mitarbeiter Rabatte
Fitnessangebote
Vielfältige Tätigkeitsfelder
Eigenverantwortliches Arbeiten
Ein Aufgeschlossenes Team
Kostenlose Getränke und Parkplätze
Mitwirken bei dem Aufbau des Unternehmens
Mit unseren einzigartigen Attraktionen wie "Le Petit Chef", "Whimsy360", "Dinner in the Sky" und "Skullmapping Projected Art" haben wir seit 2014 Menschen auf der ganzen Welt in Städten wie Bangkok, Singapur, Abu Dhabi, Prag und Berlin begeistert.Unsere Crew, die mit viel Engagement und hocheffektiver Planung arbeitet, bringt Multimedia-Shows zum Laufen, die Sie gar nicht für möglich halten werden. Nun bieten wir dir die Möglichkeit, bei vielen spannenden Projekten mitzuwirken und Teil unseres Teams zu werden.#J-18808-Ljbffr

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